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  1. #21
    drifter8's Avatar
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    bet365 managers are vert helpful and transparent. They wil solve the case. He was definitely a losing player, in short terms even winning players got limited.
    Seven times fall, eight times stand.

  2. #22
    iso2009 is offline Public Member
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    Problem solved, numbers reversed. Still no explanation from the aff manager, but I don't need to dig deeper.

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  4. #23
    lucker88 is offline Public Member
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    Quote Originally Posted by Nik0 View Post

    By the way, is it only me seeing 0 clicks for Saturday and Sunday? All other stats are OK.
    There is an ongoing issue with their click reports but it doesn't affect other tracking stats. That's what my AM told me.
    Proud to be partner of these reputable operators: bet365 | W88 | Fun88 - Visit the site to see how they can be promoted effectively!

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  6. #24
    iso2009 is offline Public Member
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    Quote Originally Posted by TheGooner View Post
    No - he's clearly a losing player. That why when he's reversed out of the stats all the numbers turn negative.
    But as people have said - talk to your bet365 AM - they'll have real information.
    You are totally right I messed up the logic completely.

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  8. #25
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    I did not think you did affiliate fraud. I guess they substract/lock the funds by some crazy people that might try to steal money through more channels at once. Who knows. Bet365 are too honest guys, so they are a easy target.

    It is perfect that showed it again. Their affiliate brand is unbeatable.
    We are all bloodsucking ticks, hungry, devious
    each one latched on to the ass of the previous
    when the last and the first latch on it can be shown
    ass-blood sucked by the first from the last is his own

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  10. #26
    ss106 is offline Public Member
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    Is happened to me atleast 10 times in few years, and with big players, i never get the money back, last time in 22 May:
    -1 -1 -1 0 0 0 0 -19,305.00 -166 -399,086.48 -1,061 1 0 -1 0 0 0 0 -12,128.11 00.00 00.00 00.00 -12,128.11 -3,638.43 00.00 00.00 00.00 -3,638.43 euro
    Maybe they give back the money only if i contact them, this is not fair...

  11. #27
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    Hi there, you're welcome to send me an email with your username so I can check into it for you. Edward.Matthews@bet365.com.

    Quote Originally Posted by ss106 View Post
    Is happened to me atleast 10 times in few years, and with big players, i never get the money back, last time in 22 May:
    -1 -1 -1 0 0 0 0 -19,305.00 -166 -399,086.48 -1,061 1 0 -1 0 0 0 0 -12,128.11 00.00 00.00 00.00 -12,128.11 -3,638.43 00.00 00.00 00.00 -3,638.43 euro
    Maybe they give back the money only if i contact them, this is not fair...
    Edward Matthews
    Marketing Manager - Media Services
    Hillside (Media Services) Limited
    e: edward.matthews@bet365.com
    bet365.com

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  13. #28
    ss106 is offline Public Member
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    Thank you so much eddiematth

    , the user from 22 May is added back with all his history.
    That means like i said in the previous message, if the affiliate don't ask about those blocked customers, bet365 don't add back automaticaly the user, so, the affiliate will lose a user and the money from this user, and i have many others -1 in the past...

  14. #29
    Sherlock's Avatar
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    So they added you the user and you keep accusing them from fraud still. Without some other info besides that bet365 were honest to you. You have balls.

    (I will just repeat that bet365 told me they add those blocked customers automatically back once the problem is resolved. And there is zero reason not to trust them.)
    We are all bloodsucking ticks, hungry, devious
    each one latched on to the ass of the previous
    when the last and the first latch on it can be shown
    ass-blood sucked by the first from the last is his own

  15. #30
    ss106 is offline Public Member
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    no, you don't understand, if Edward didn't tell me to give him my username to investigate, they wouldn't have added anything back to me automatically, i'm not acusing them as fraud, i just said that is not fair, this should be added automatically
    Maybe you are not reading the thread, i have to give my username to Edward to investigate, if Edwart would not have investigated, I would not have received anything back automatically, this is the point, the affiliate have to be careful and ask them to investigate in order to receive the user back

  16. #31
    Sherlock's Avatar
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    Did he say to you they would not add him automatically? Where do you get this information from?
    We are all bloodsucking ticks, hungry, devious
    each one latched on to the ass of the previous
    when the last and the first latch on it can be shown
    ass-blood sucked by the first from the last is his own

  17. #32
    ss106 is offline Public Member
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    i edited my previous message, is happened in 22 May, and until today nothing received back

  18. #33
    ss106 is offline Public Member
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    Quote Originally Posted by Sherlock View Post
    (I will just repeat that bet365 told me they add those blocked customers automatically back once the problem is resolved. And there is zero reason not to trust them.)
    Because was never happened to you, i trusted like you and all my blocked users was blocked forever for me, i never received a blocked user back, this was the first time because Edward was nice to investigate this for me, so, the reality is clear for me, if you don't ask about a blocked user you will not have the user back, even if they say that will be added automatically.

  19. #34
    Sherlock's Avatar
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    How do you know you never got your user back? Again: they told you they do not return you a player? Or you have some magic tracking tool for players at bet365?

    Answer my questions.
    We are all bloodsucking ticks, hungry, devious
    each one latched on to the ass of the previous
    when the last and the first latch on it can be shown
    ass-blood sucked by the first from the last is his own

  20. #35
    ss106 is offline Public Member
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    Because was always big amount of money and i checked every day, i never get anything back until now when Edwart fixed this with last blocked user.
    The answer is clear even just for now with last user, from May until now is 4 months, and nothing until now, and it wouldn't have happened if I didn't tell them

  21. #36
    asiaplate is offline New Member
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    I think this is normal.

    Bet365 has thousands of affiliates to handle and it is impossible for them to check one by one everyday. Every affiliate member has to responsible to their own number and report to the manager if any issue arises.

    Cheers!

  22. #37
    Sherlock's Avatar
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    Quote Originally Posted by ss106 View Post
    Because was always big amount of money and i checked every day, i never get anything back until now when Edwart fixed this with last blocked user.
    The answer is clear even just for now with last user, from May until now is 4 months, and nothing until now, and it wouldn't have happened if I didn't tell them
    There is nothing clear, sorry.

    I an just repeat what they told me: if there is minus, it is some cashback or similar situation, where they lock the funds. It can take up to 6 months to release the funds automatically.

    I often see minuses and then big pluses on days with little action, so those are the days when the player flows back in I guess.

    My bet is that your panic mode caused Edward to return you the player as quickly as possible, but otherwise the player would be assigned in few weeks or so automatically.

    There is no reason to suspect them about anything. Actually you should be imo thanking them.

    Bet365 are absolutely transparent and should be trusted. There was just one issue I do not like about them and it is that they do not put rev share on dormant fees and that they I think close accounts after one year of inactivity (and thus we lose the revenue share I guess if the players reopen the accounts).
    We are all bloodsucking ticks, hungry, devious
    each one latched on to the ass of the previous
    when the last and the first latch on it can be shown
    ass-blood sucked by the first from the last is his own

  23. #38
    devilx is offline Private Member
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    Quote Originally Posted by eddiematth View Post
    Hi there, you're welcome to send me an email with your username so I can check into it for you. Edward.Matthews@bet365.com.
    Can you help me too ? I have to -1 players.. for few years.. and i too lose big players.. who stop to play instantly..
    for last 1 year i lose one big player.. can you check for what happened?
    BET NET

  24. #39
    eddiematth's Avatar
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    Quote Originally Posted by devilx View Post
    Can you help me too ? I have to -1 players.. for few years.. and i too lose big players.. who stop to play instantly..
    for last 1 year i lose one big player.. can you check for what happened?
    I can do my best to investigate if you send me some details (username etc). It can happen that a player just stops playing of course, so unless there's an obvious sign of something else, I may not be able to help advise or give a definitive answer - just to be clear.

    Thanks for your understanding.
    Edward Matthews
    Marketing Manager - Media Services
    Hillside (Media Services) Limited
    e: edward.matthews@bet365.com
    bet365.com

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