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  1. #1
    mymoneyback is offline New Member
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    Default 1xbet not let me withdraw money

    I did not have a requirement for identity at the time of deposit.But when I withdraw money to continue to require proof of identity, the first is the identity card, waiting for two days and their experts to investigate.
    Now they have new requirements mail, the details are as follows:

    "The investigation regarding your claim is suspended until we receive photocopies of your passport and bank documents that confirms transactions in favor of the company: 1. If you made a deposit into your account via a bank card, you need to provide a photo of your bank card and the bank statement. 2 If you made a deposit into your account via e-wallet to which your bank card (or bank account) is linked, you need to provide a screenshot from My account section in the payment system that confirms transactions to the company. Also you need to provide a bank statement that confirms transactions to e-wallet. 3. If you made a deposit into your account via wallet that you top up via other methods, you need to provide a screenshot from My account section in the payment system that confirms transactions in favor of the company, and information on the wallet deposit via legal methods. Address: 35 Semashko, Mytischi, Russian Federation 141014, of.19, box 1. Further instructions will be sent to you by e-mail. ATTENTION! You must only write the address of the recipient and the address of the sender on the envelope. Please do not change the address of the recipient and do not write any additional notes on the envelope!"

    They are only repeatedly delayed, do not let me withdraw money.
    I hope you can help me to contact them to understand, do not put my money on limbo.



  2. #2
    alifman's Avatar
    alifman is offline New Member
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    Default

    У кого как с конвертом? Слил не мало рег, в других БК конвертит нормально, здесь же ужас полный.

  3. #3
    Eli Todosov is offline Former AM
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    Default

    Напишите мне пожалуйста в ПМ, в чем именно у вас затруднения.

  4. #4
    Sasa4486 is offline New Member
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    Default

    Almost same problem here:

    Hallo,
    first of all, let me excuse for my English, as I am not a native speeker.
    Last week I registered and deposited 1500 EURO and had some luck so I had 2000 Euro after one day. So I tried to withdraw money, but it took a lot of time, since they were requesting several documents (ID, Selfie, Selfie in front of my laptop..).
    I was continuing gambling and put some nice bets, so I ended up at around 4200 Euro by yesterday.
    This morning I received the following mail:


    "Good Day. We want to inform you, that our company decided to stop any collaboration with you (closing your account). This decision is based on the official Terms and Conditions point 2 subpoint 18 of the betting company Melbet.

    The decision has been made after careful investigation of the situation by our security service. According to the results of the investigation we have reasons to suppose that all your bets on sport events from this gaming account have been placed not by you, it violates above mentioned point of Terms and Conditions directly.

    We ask you not to create new accounts in our website. Pay your attention to the moment that if you try to create new accounts, we will block them. At the same time your actions have been a violation of the above mentioned Terms and Conditions. The Decision concerning the stopping any collaboration with you is final and without appeal.

    You can withdraw your funds in amount of your deposit."

    Problem is: They cancelled ALL Bets I played in the last week, so (after several mails and problems again), I could only withdraw 1500 Euro. In consequence, they owe me 2700 Euro approximately. Moreover: I cannot login any more, seems this bookie deleted my account.
    To say it very clearly: I DID NOTHING WRONG, DID NOT EVEN TALK ABOUT THE BETS WITH SOMEONE ELSE, ALL BETS HAVE BEEN PLACED BY ME.

    Please help me! What can I do? 2700 EURO is a lot of money for me. It is simply not fair that this scamming really works. If I had lost the money in the last days, no one would have cared. But they seem to punish "winners" or guys with a phase of luck

    ABOVE ALL: I can only warn all of you: Donīt USE THIS bookie, or any other from this syndicate (1xbit, melbet and probably many more I do not even want to know)

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