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Originally Posted by CityGuard
We get a number of player complaints sent in to Casino City and I do work on those. At the same time, we're trying to work on building up the infrastructure to make changes on a scale larger than disputes reported to an individual portal.
It's a balancing act between those projects in the long-term interest of the player by professionalizing the industry to the point where effective action can be taken, and the more immediate work involved in individual cases.
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Part of my balancing act between these two is that I don't spend time publicizing the individual cases I resolve. So it should definately be true that you haven't seen me be very visible from a player perspective, but I hope you don't take my quiet long-term approach as indifference.
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I would certainly welcome any ideas you have.
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My ideas would likely clash with yours. That would be because I am a gambler first, a player.
I have no real interest in professionalising the industry Steven. I have no interest in operator difficulties. You may think that short-sighted.
Analogies usually kill a point, but I will try a rhetorical one..
If, you go to a restaurant, & you catch salmonella from the mayo. You don't want to hear good mayo is made with the white from raw egg. Right?
In this industry, the player is expected to do more than try their nuts off to win a few quid. Same for onland by the way. It is against the house rules to memorise the cards. It is against the rules for a player online to utilise the bonus offered to maximise profit.
I see no way with the attitude you display...
# The attitude of the likes of Bryan Bailey.
## The attitude of the likes of CPA.
... that much will change in the next 15 years of online gaming.
It's a good natured attitude. One that is used against your/#/## efforts to better the players lot, by the rogue, to the detriment of the player. That's the internet i'm afraid.
If the internet is policed, so could the rogue casino etc be. Until then, you (gpwa/cap/portals) should imo boycott at the strongest root, the software supplier. Try it, see how quick Micro, RTG, Cassava, Playtech - stop licensing the rogue (that's the only professionalism that matters right now, maybe I contradict myself then?).
An idea you will not go for. Michael won't. Lou Fabiano won't. CPA won't. Winneronline won't. Damian Dunlap won't. Meister won't..... Catch Salmonella from Heinz mayo and there is hell to pay though.