Hi moon33
Before playing at ANY casino, you should ALWAYS read the T&Cs of the casino AND the bonus if you choose to accept one. This is the responsibility of the player. After all, you wouldn't get a bank loan without first reading the T&Cs would you? And if you would, any fees and charges related to your loan would be final considering they were in the T&Cs.
If you would like to PM me your account number I can have someone from support management contact you, however since the terms of obtaining a bonus clearly state that if you deposit to claim the bonus you must wager that bonus 30X before cashing out, I'm not sure there will be much they can do.
I have highlighted the terms that apply.
It can be found here:
http://www.casinoclassic.com/promo/signup.asp
Quote:
In the interest of avoiding any confusion related to this promotion and the winnings transferred to the Real account, you are committing to the wagering requirements in accordance with the normal Terms and Conditions.
These include:
-Your deposit may be cashed in providing any minimum bet requirements associated with redeemed bonuses have been satisfied.
-Bonus amounts credited to a Player's bonus account are subject to 30 times play through before they may be cashed in.
-Different games played may contribute a different percentage of the play through - up to 100%, towards the required play-through.
The contributing percentages are as follows:
Slots, American Roulette and Parlor Games count 100% towards wagering requirements
Table Poker, all Roulettes excluding American Roulette, Casino War and Sic Bo count 50% towards wagering requirements
Video Poker, all Blackjacks except Classic Blackjack, Craps and Baccarat count 10% towards wagering requirements
Classic Blackjack counts 2% towards wagering requirements
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And regular terms and conditions:
http://www.casinoclassic.com/help/termsconditions.asp
Quote:
Cash Account Terms and Conditions include:
For players who receive a first deposit or sign up bonus, a minimum of 30 times the bonus balance must be wagered prior to making a withdrawal from their Cash account. Please note, as a player's bonus balance clears from their bonus account to their cash account the wagering required to withdraw from the cash account will also decrease.
For example, if a player receives a $100 bonus, they will have to wager approximately $1,500 based on a game with 100% wagering contribution (e.g. Slots, American Roulette and Parlor Games) before attempting a withdrawal. Similarly, they will have to wager $3,000 based on a game with a 50% wagering contribution (e.g. Table Poker, Casino War, Sic Bo and all Roulettes except for American Roulette) and so on.
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If you have any questions, or wish to PM me your account number, please do so.
Cheers
Renee