I'd like to say that we have to gear our services towards the majority; we would not be successful otherwise. I understand that this service did not work for Mojo, but it does work for over 90% of our customers, and we do receive a lot of positive feedback on this service. For people that are unable to obtain good search engine visibility on their own, we are driving free traffic to their sites that has been proven to generate sales.
The special URL that we use does require that links use "relative" addressing, and not a full path; we do try to help customers to understand the difference and change their pages to work under both. I'm not sure what happened in your case, as to why we didn't assist you with the conversion of your site.
We've found no evidence that any person looks closely at the URL; if you've found research to the contrary, we would certainly be interested in that information. The research we have shows that people searching on the Internet want fast access to information and spend little time assessing the source of that information; they click the link and briefly peruse the content to determine whether they feel it is relevant.
I can tell you that in the past 7 years, you are the first person to ever cancel an account because of these special URLs. We do receive a lot of questions from customers about them, but customers have rarely asked that we remove the listings.
In any case, I am very sorry about how things have turned out. We are certainly responsible for not working with you more closely to come to some sort of a compromise. We have modified customers sites on occasion to allow them to work with the "relative" addressing, but it would appear that we didn't offer this to you.
Sincerely,
William Howell
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