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First, you're asking us to change the way we do things over 1 customer out of over 10,000 customers that doesn't like this service. Would you invest money in changing a system that works and that 10,862 customers have enjoyed, just because 1 person says they don't like the service? We are not forcing something on customers that they don't want.
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You could at least state this policy of
CHANGING URLS WITHOUT PERMISSION on your home page. You don't even do that. Makes one wonder.
I am done here as well since we have hit a brick wall.