Hi Mike,
Just seen your post and have started looking into this for you with immediate effect.
Can you please confirm where you sent your original complaint email? I have looked through our support queue and have been unable to find it.
In order to get things moving as quickly as possible, please pm me, or email (andy[dot]blackburn[at]bet365[dot]com) confirming your affiliate user name so I can begin looking into this.
Thanks
Andy
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