Hi Mike,
I have not been involved in the investigation into this matter as it was reported to the accounts department and not the affiliate support desk.
However, from what I can tell, a fraudulent player was referred to bet365 via your affiliation, and he has subsequently been banned pending investigation. Just to clarify, we have not wiped off your previous months balance, but removed his transactions and figures from your account. Due to the fact that we do carry negative balances forward, if you had cashed out your previous months earnings, this would have simply meant you would be further in the red than you stand at the moment.
If you would like proof of the chargebacks, etc, then I can liaise with Phillip on your behalf or investigate this matter further, it really is up to you.
I understand the frustration that this has caused and I would be more than willing, as I have stated from the start, to assist in any way possible.
Thanks
Andy
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