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  1. #1
    walsh2326 is offline Private Member
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    Angry Aff Utd payment problems

    Hi,
    Has anyone else had problems with aff utd before?
    First they sent me the wrong amount, which was very short of what i should of recieved. Now i have been waiting for them to pay me. Keep getting you will recieve Friday and suprise suprise NO PAYMENT.!! (have emailed me receipt saying will be processed on dates and nothing)
    I have read alot of bad reviews regarding them, but ignored them and have alot of there brands on my site. First time this has happened, but just seems that financial department dont have a clue. I mean how hard is it to send a payment via paypal on the dates that they say.
    I am quite new to this, and was relying on the payment for my <acronym title="Search Engine Optimization">SEO</acronym> (which i had to cancel)

    Any advice on this would be great.

  2. #2
    Adam Kalmanson is offline New Member
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SemiHidden="false" UnhideWhenUsed="false" Name="Medium Grid 1 Accent 6"/> <w:LsdException Locked="false" Priority="68" SemiHidden="false" UnhideWhenUsed="false" Name="Medium Grid 2 Accent 6"/> <w:LsdException Locked="false" Priority="69" SemiHidden="false" UnhideWhenUsed="false" Name="Medium Grid 3 Accent 6"/> <w:LsdException Locked="false" Priority="70" SemiHidden="false" UnhideWhenUsed="false" Name="Dark List Accent 6"/> <w:LsdException Locked="false" Priority="71" SemiHidden="false" UnhideWhenUsed="false" Name="Colorful Shading Accent 6"/> <w:LsdException Locked="false" Priority="72" SemiHidden="false" UnhideWhenUsed="false" Name="Colorful List Accent 6"/> <w:LsdException Locked="false" Priority="73" SemiHidden="false" UnhideWhenUsed="false" Name="Colorful Grid Accent 6"/> <w:LsdException Locked="false" Priority="19" SemiHidden="false" UnhideWhenUsed="false" QFormat="true" Name="Subtle Emphasis"/> <w:LsdException Locked="false" Priority="21" SemiHidden="false" UnhideWhenUsed="false" QFormat="true" Name="Intense Emphasis"/> <w:LsdException Locked="false" Priority="31" SemiHidden="false" UnhideWhenUsed="false" QFormat="true" Name="Subtle Reference"/> <w:LsdException Locked="false" Priority="32" SemiHidden="false" UnhideWhenUsed="false" QFormat="true" Name="Intense Reference"/> <w:LsdException Locked="false" Priority="33" SemiHidden="false" UnhideWhenUsed="false" QFormat="true" Name="Book Title"/> <w:LsdException Locked="false" Priority="37" Name="Bibliography"/> <w:LsdException Locked="false" Priority="39" QFormat="true" Name="TOC Heading"/> </w:LatentStyles> </xml><![endif]--><!--[if gte mso 10]> <style> /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-fontinor-latin; mso-hansi-font-family:Calibri; mso-hansi-theme-fontinor-latin; mso-bidi-language:AR-SA;} </style> <![endif]--> Hi walsh2326,

    I apologise for the delay in payment. Thanks for your patience.


    There were a few technical issues with online payment methods this month. You will be paid in the next couple of days.


    I will be in contact with you over skype until you get this resolved.




    Kind regards,


    Adam

  3. The Following User Says Thank You to Adam Kalmanson For This Useful Post:

    walsh2326 (23 January 2013)

  4. #3
    walsh2326 is offline Private Member
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    Thanks Adam, Payment recieved this morning for full amount

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    Vrindavan (9 October 2013)

  6. #4
    Nik0 is offline Public Member
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    Nothing yet on my side for December. It's so poor technically program with this Cpays software...

  7. #5
    NHLinden is offline Non-sponsor Affiliate Program
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    Hi,

    Welcome to the forum Nik0.

    All payments from December have been delivered by now after a few delays on online payment methods, if you have entered your payment details on your cashier account you should have received payment by now.

    Have you contacted your affiliate manager regarding this payment?
    If you want me to help, I'll be glad to, just email or PM me your affiliate ID with us and I'll have it looked into.

    Just FYI, we're not working on Cpays software, in fact Cpays were never a software company really, just an affiliate network and they are long gone.

    Regards,

  8. #6
    Nik0 is offline Public Member
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    Hi Nadav, thank you for the reply! The thing is that my December commission is not even brought to the cashier yet. I still haven't contacted my tagged manager because as it reads the delay was common issue and for me it was same in December (for the November money) and I had to insist what is going on until he personally took care with the financial dept. - I didn't want to hang non-stop on him with the same issue every month but you are right, I will get in touch again.

    About the aff. software, probably my mistake where it comes from but not looking to be proprietary software as Europartners use the same, just wanted to say that any other platform (except the one of bwinpartypartners) is way better to operate with and comprehend what is happening with someone's account.

  9. #7
    NHLinden is offline Non-sponsor Affiliate Program
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    Hi,

    The cashier section is there only for you to put your payment details in.
    Payments are done once a month (given we have your payments details) automatically without you having to ask for it.

    Please don't worry about "nagging" affiliate managers, when it comes to payments they expect that and moreover, that's their job!
    Contact your AM and he'll help you with payments.

    As for our software, we're going to make changes (I can't go into details yet) to our affiliate site and reporting system pretty soon. I'm sure you'll like it better then.

    Regards,

  10. #8
    gbc999 is offline Private Member
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    Hi, Someone from affutd tell me why I not receive payment?, and why I waiting for a response 14 days?

  11. #9
    MirraB is offline New Member
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    Hello, i'm writing this post as another action to get ear from one of the Affiliates Managers that write on this forum.

    I'm still waiting for payment of September and November 2012 earnings, since i received the correct amount (and in the correct time) for
    August 2012. I write this to demonstrate that my cashier was opened and approved since August 2012, indeed.

    I started on October to write emails to my affiliate manager and since the first email he said me that he should have forwarded my request to
    financial department but always i receive the same response. Also i chat with him and with Aff Utd support on skype but always they postpone the answer to next week. In total I wrote more than ten emails to my Aff Man and to the support.

    Is there some Aff Man who can help me?
    My username as affiliate is Bizzarello.

    Thank you so mutch.

  12. #10
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    Hi gbc999,

    Your payment is in process.

    Please contact your affiliate manager for further assistance.

    Thank you,
    David

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    gbc999 (28 January 2013)

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    Quote Originally Posted by MirraB View Post
    Hello, i'm writing this post as another action to get ear from one of the Affiliates Managers that write on this forum.

    I'm still waiting for payment of September and November 2012 earnings, since i received the correct amount (and in the correct time) for
    August 2012. I write this to demonstrate that my cashier was opened and approved since August 2012, indeed.

    I started on October to write emails to my affiliate manager and since the first email he said me that he should have forwarded my request to
    financial department but always i receive the same response. Also i chat with him and with Aff Utd support on skype but always they postpone the answer to next week. In total I wrote more than ten emails to my Aff Man and to the support.

    Is there some Aff Man who can help me?
    My username as affiliate is Bizzarello.

    Thank you so mutch.
    Hi MirraB,

    As you have been informed by your AM your account is being looked into. That process sometimes takes a few weeks as we analyze traffic very thoroughly.

    I wouldn't like to discuss all the details here on the forum for your own privacy, but your AM will contact you today/tomorrow with more details.

    Regards,

  15. #12
    MirraB is offline New Member
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    Hi Nadav, thank you. My AM has just contacted me on skype, and he told me that is waiting for a response this week, so i hope to have goog news for the end of the month.

    Regards,
    Marc

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    Hi Nadav, just to say you that i received the payment right now, i will check the amount, but i'm very happy that finally the payment has been executed.
    Thank you so much.
    Marc

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    Hi MirraB,

    I'm very glad payment is with you now. Let us know if you need anything else.

    Thanks,
    Nadav Linden

  18. #15
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    EDIT

    Issue solved, it was my fault!

    Sorry!
    Last edited by dfiocch; 14 February 2013 at 7:38 am.

  19. #16
    gbc999 is offline Private Member
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    Hi, why my account manger not respond to me, and why I not recive payment in this month, (and why affutd win IGB award "Best Casino Affiliate Program" but dont pay on time and not respond to emails)

  20. #17
    NHLinden is offline Non-sponsor Affiliate Program
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    Hi gbc999,

    If you browse through recent (dating a year and more back) posts regarding affutd you'll find us to be very responsive and helpful, this among others is the reason we won the prize.

    I will make sure you are contacted by your AM early next week (Sunday) and that your payment issue is explained/taken care of as soon as possible.

    Regards,

  21. #18
    gbc999 is offline Private Member
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    ?
    Last edited by gbc999; 11 March 2013 at 5:13 pm. Reason: my mistake, nothing important

  22. #19
    bet4uaffiliate's Avatar
    bet4uaffiliate is offline Public Member
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    I have the same problem with affutd.
    my login is : J19862006
    I do not understand if he does not want to pay me. They tell me in two days, when the 2 days arrive they tell me next week. Here are some examples of email:

    Objet Affiliates United - William Hill [Incident: 130805-006033]
    De affutd.com
    └ J19862006
    Date 08.08.2013 08:34



    Subject: Affiliates United - William Hill
    Dear Kouame,

    This is Nick from Affiliates United program.

    I am writing to you in regards to your affiliate commission for $65.61.
    Please be informed that the payment is currently in process and should be credited to your payment account this week.

    Feel free to contact us if you have any additional questions.

    Sincerely,

    Nick
    .................................................. .................................................. .................................................. .................................................. ......

    Objet Affiliates United - William Hill [Incident: 130805-006033]
    De affutd.com
    └ J19862006
    Date 10.08.2013 09:49



    Subject: Affiliates United - William Hill
    Dear Kouame,

    This is Nick from the Affiliates United team.

    I am writing to you in regards to your payment query.

    Please have in mind that due to national holidays our finance department is not working on 9-10.8.2013. You should receive your payment next week. I would like to remind you that your query has already been escalated and you will be informed once we receive an answer from our finance department.

    Should you have any questions, please do not hesitate to contact us anytime.

    Sincerely,

    Nick

    AffUtd Support Team
    .................................................. .................................................. .................................................. .................................................. ..

    Objet Affiliate : J19862006 PAYMENTS REQUESTING [Incident: 130812-004089]
    De affutd.com
    └ J19862006
    Date 12.08.2013 13:03



    Subject: Affiliate : J19862006 PAYMENTS REQUESTING


    Hello,

    This is Emma from Affiliates United!

    I would like to inform you that your case has already been escalated. As soon as we receive any news on the matter we will contact you and let you know.

    Feel free to contact us anytime via chat or email.

    Regards,

    Emma
    .................................................. .................................................. .................................................. .................................................. ......
    De affutd.com
    └ J19862006
    Date 16.08.2013 13:03

    affiliate username J19862006
    We are happy to inform you that your commission of
    $ 65.61
    for marketing services provided to Affiliates United and its clients for the period of July 2013 , is being processed.
    channel casino poker bingo sports total players
    players 0 0 0 1 1
    Balance brought forward $ 0
    Balance $ 66
    Process fee 0
    Bonus $ 0
    Advance $ 0
    Total Balance $ 65.61
    Tax (-$ 0 )
    Payment ( NETeller ) (-$ 66 )
    Closing balance 0
    Your Payment method NETeller
    Currency USD
    Payment Currency EURO
    Payment Amount 49.21
    The amount noted on this invoice will be paid in EURO currency.


    Payments were processed on 8/17/2013 12:00:00 AM and will be transferred to your account:
    WT - within 7 working days.
    E- Wallet methods - within 72 hours.

    Your payment will be sent according to your details which you have provided in your AffUtd account:
    AFFUTD.COM

    For any query regarding your commission payment please contact our payments department at
    payments team or your account manager Efi.Peleg
    .................................................. .................................................. .................................................. .................................................. ....

    BUT SINCE NOTHING INTO THE NETELLER ACCOUNT.........

  23. #20
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    Objet Affiliate : J19862006 PAYMENTS REQUESTING [Incident: 130812-004089]
    De affutd.com
    └ J19862006
    Date 19.08.2013 13:03

    Hello,

    This is Nikola from Affiliates United!

    Your payment is in phase of processing and you should receive it next week, Kouame.
    I would like to inform you that today, 19 Aug 2013, is the seventh working day of the 7 working days period mentioned in our e-mail.
    Feel free to contact us anytime via chat or email.

    Regards,

    Nikola

    AffUtd Support Team

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