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  1. #1
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    Default BestPartners - June Commissions - Please Check Your Stats...

    We believe there are incorrect stats from BestPartners in June 2018.

    We reported this to them over a month ago and have yet to have the issue resolved. They are now trying to pay for June, but we still believe stats to be incorrect (the stats in the aff back end have not changed since we reported these issues). We could use the help of other affiliates to check their stats and see if we are imagining things or something is amiss.

    Specifically we have two gripes and both are regarding Ignition Casino stats:

    1) June 6th, 2018 - Check your poker player stats. Check them vs the days before and days after. We suspect you will see a large discrepancy as we have.

    7 days before June 6th and 7 days after June 6th have approximately 95% more active players than June 6th. In fact, we looked even further and it appears that only one campaign reported players playing poker... out of nearly 100 campaigns. The other campaigns reported negative data (losses in NGR).

    You may not be aware of this, but during the day if you look at your stats, poker stats at BP brands report negative values all day long. This is because the bonuses, rewards, etc that count against NGR are tallied, but the rake is not. Rake figures update typically during the 3am or 6am stat run EST (stats update every 3 hours with the exception of 11pm and 12pm both running stats every day).

    So essentially, you go to bed looking at -NGR in poker. And wake up, the rake numbers have been added to the bonus losses, and you have positive NGR.

    This did not happen on June 6th 2018. Or, more accurately, for us, it only happened on one campaign out of many dozens. The other data, simply isn't there.

    TO HELP: Check your poker NGR stats on June 6th vs the days before and after. I suspect you will find the number abysmally low, likely even negative for the day due to rake stats not updating properly to cancel out bonuses, rewards, etc.


    2) June 19th - Check your list of FTDs on Ignition Casino. Our conversions dropped by over 80% on this day, despite an average number of sign ups. It is an anomaly that stands out in at least 6 months of data before, and the month since.

    Of course it is possible that payment processing was offline that day or something, but given that the stats seem quirky, we are inclined to believe it could be a stat reporting issue.

    TO HELP: Check your FTDs and conversion rate on June 19th vs the days before and after and see if it is out of line.



    ---

    We have followed up multiple times and the last message we rec'd was that stated they would recheck everything during the commission run and get back to us. That was 8 days ago. Nothing has changed and now they are attempting to send a payment we believe to be lacking and incorrect.

    To be clear, we do not think it is anything malicious. We do think they have a glitch in the Matrix however and have not discovered it. Furthermore that it has not been properly addressed.


    --

    **EDIT: Our AM just got back to us and said the issue was now escalated. They also promised to make up any differences on next month's commission. Which is definitely appreciated. Again, we don't think they are attempting to pull anything malicious. However, we are certain there is incorrect data. **
    Last edited by PROFRBcom; 18 July 2018 at 2:00 pm.

  2. #2
    Sherlock's Avatar
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    Sorry for diverting the topic, but found out recently none of my bovada links work. They all end at nginx error.
    We are all bloodsucking ticks, hungry, devious
    each one latched on to the ass of the previous
    when the last and the first latch on it can be shown
    ass-blood sucked by the first from the last is his own

  3. #3
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    Quote Originally Posted by Sherlock View Post
    Sorry for diverting the topic, but found out recently none of my bovada links work. They all end at nginx error.

    Just checked our main links. They are working. I thus assume they all are...

    The bovada.lv domain got an upgrade yesterday (they warned us about this at the meeting and evidently, again via email). Stat tracking was down yesterday and the day before's stats are incomplete. A quick check this morning shows that stat tracking for all brands (or at least bodog, bovada, and ignition) are still offline.

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    They have fixed it very fast.
    We are all bloodsucking ticks, hungry, devious
    each one latched on to the ass of the previous
    when the last and the first latch on it can be shown
    ass-blood sucked by the first from the last is his own

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    Bodog and Bovada links stopped to drop cookies, at least for me, probably after the update a week ago.

    They admit there was a problem for short period of time, but it is still not fixed and we promote them for free during last days. Even the newly generate links do not drop affiliate cookies.

    The tracking issues across all the programs are incredible.
    We are all bloodsucking ticks, hungry, devious
    each one latched on to the ass of the previous
    when the last and the first latch on it can be shown
    ass-blood sucked by the first from the last is his own

  7. #6
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    Stats incomplete for 18th and missing for 19th-21st of this month inclusive. They do a site redesign and the affiliate system fails. They are usually better than this.

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  9. #7
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    I am not talking about that. Simply click on your link and see your cookies. There are no affiliate cookies. If you have no cookies, you will never get the credit, even after the stats start to work. Yes, they are usually better than this.

    This issue happened in April as well, but I did not make enough documentation.

    Thank god it is offseason.
    We are all bloodsucking ticks, hungry, devious
    each one latched on to the ass of the previous
    when the last and the first latch on it can be shown
    ass-blood sucked by the first from the last is his own

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    Quote Originally Posted by Sherlock View Post
    Bodog and Bovada links stopped to drop cookies, at least for me, probably after the update a week ago.

    They admit there was a problem for short period of time, but it is still not fixed and we promote them for free during last days. Even the newly generate links do not drop affiliate cookies.

    The tracking issues across all the programs are incredible.

    We don't do much in the way of sign ups at one of the two programs you mention. So I won't be giving much away by providing a screenshot. Therefore, into evidence I submit that it appears tracking was properly working for us on the Bodog and Bovada brands during the update period as this level of account creation appears to be relatively normal for us on the particular brand in question.

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    HOWEVER, clicks and new accounts are the ONLY stats that updated during this period of time. No information about FTDs, Casino/Sports/Poker Handle, NGR, etc. *With one small exception that a TINY bit of data was processed on the 18th before all data stopped updating - this also applies to Ignition Casino brand.

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  12. #9
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    i still have some regs (from past cookies I guess). The new cookies do not drop.
    We are all bloodsucking ticks, hungry, devious
    each one latched on to the ass of the previous
    when the last and the first latch on it can be shown
    ass-blood sucked by the first from the last is his own

  13. #10
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    More testing:


    Bovada.lv -

    Name:  EpiUrgd.jpg
Views: 140
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    Bodog.eu -

    Name:  cGGiig4.jpg
Views: 128
Size:  7.3 KB


    IgnitionCasino.eu -

    Name:  t85J573.jpg
Views: 135
Size:  11.2 KB



    Since Ignition is the only one with a "referral" cookie, here is the expanded info from it:
    Name:  LOLIfOn.jpg
Views: 138
Size:  13.7 KB

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  15. #11
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    Yes, just Ignition has the cookie referral. Only Ignition tracks. Same result by me. (We have checked bovada.lv from USA and bodog.eu from Canada rather).
    We are all bloodsucking ticks, hungry, devious
    each one latched on to the ass of the previous
    when the last and the first latch on it can be shown
    ass-blood sucked by the first from the last is his own

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    Ok, now got message from Mikail on whatsapp that they see the issue and work on it.
    We are all bloodsucking ticks, hungry, devious
    each one latched on to the ass of the previous
    when the last and the first latch on it can be shown
    ass-blood sucked by the first from the last is his own

  17. #13
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    It's an appalling approach to release new affiliate software that clearly doesn't track.

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    I got message in the middle of the night when I was sleeping already that the problem is fixed.
    I am checking it now in the morning in Europe and ... no it is not fixed.
    Let's give them a credit they work even off the business hours. But this is crazy. I was told they always "fix" the problem and then the nontracking appears again.

    This reminds me a situation where more devs worked on one project and they always deleted/rewrote a work of the other one via FTP. They were so stupid that they could not fix it even when they were told they are ******* it up, because they had some uber-hipster software that did it automatically and they were not able to imagine the problem (yes: this is really software developers nowadays). Then as usually my sysadmin helped me to fire one of them because he provided me live logs to server and the biggest idiot was identified.
    We are all bloodsucking ticks, hungry, devious
    each one latched on to the ass of the previous
    when the last and the first latch on it can be shown
    ass-blood sucked by the first from the last is his own

  20. #15
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    I see another email that they use local storage from now on. Local storage is something like "html5 cookies". I was always wondering why bookies do not use this tracking. Because it is awesome, especially now, when we see the cookie hunt, GDPR and all this bullsh1t.

    So Bovada is actually on the top of innovation, which is great. The only problem is that until now nobody told me that they stopped using cookies for tracking.

    ----

    for everyone, you can check the local storage here:

    Firefox:
    open browser's developer tools (with ctrl + shift + K) -> storage -> local storage

    Chrome:
    Open browser's developer tools (press F12) -> application tab -> storage -> local storage

    Yes, the tracking for bestpartners is ok.
    Last edited by Sherlock; 24 July 2018 at 3:51 am.
    We are all bloodsucking ticks, hungry, devious
    each one latched on to the ass of the previous
    when the last and the first latch on it can be shown
    ass-blood sucked by the first from the last is his own

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  22. #16
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    Great. Now can we get back to the focus of this thread... the ****** up data in June?

    FYI, July data updated last night and filled in most of what has been missing over the last week. With one notable exception. A very similar poker rake issue has appeared on the 17th of July as appeared on the 6th of June. However, this time around, all poker brands at BP are affected.

    To reiterate, there is no poker rake paid on June 6th for Ignition Casino and on July 17th, there is no poker rake paid for Bovada, Bodog, Ignition Casino.

    Please check your stats people...

  23. #17
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    I am not poker focused.

    The revenue on 6th June from poker at Bodog/Bovada seems to be ok (+150 USD).
    Only negative on 13th June I have
    -$0.61
    In July I have 3 negatives
    -$51.90,
    -$4,295.93,-$137.10
    on 17th, 21th and 23th. The -4K for poker is I guess some error.

    Something else I should focus on?

    edit: the more I edit the numbers the more destroyed it is, so numbers are on right side of page
    We are all bloodsucking ticks, hungry, devious
    each one latched on to the ass of the previous
    when the last and the first latch on it can be shown
    ass-blood sucked by the first from the last is his own

  24. #18
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    Quote Originally Posted by Sherlock View Post
    I am not poker focused.

    The revenue on 6th June from poker at Bodog/Bovada seems to be ok (+150 USD).
    Only negative on 13th June I have
    -$0.61
    In July I have 3 negatives
    -$51.90,
    -$4,295.93,-$137.10
    on 17th, 21th and 23th. The -4K for poker is I guess some error.

    Something else I should focus on?

    edit: the more I edit the numbers the more destroyed it is, so numbers are on right side of page


    June 6th Bodog/Bovada poker data was not affected, only Ignition Casino poker data.


    July 17th, look at your player level data. See how many players you have with positive NGR. I have literally zero... when there should be hundreds. If you also have zero, we have a match on missing data. For this date, July 17th, it applies to Bodog, Bovada, and Ignition Casino... i.e. none of them are showing poker data for me other than negative charges from bonuses.


    Is your -$4,295.93 poker NGR on July 21st? If so, I think we have another match. I have a week old player on Bovada who has deposited a grand total of $51.48 yet somehow managed to produce a negative poker NGR of -$2,466.40 on July 21st... Considering the initial deposit bonus is $1,000 max, I can't possibly think of how this is possible. (full sized screenshot: https://i.imgur.com/hOSpHkf.png )

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    Quote Originally Posted by PROFRBcom View Post
    June 6th Bodog/Bovada poker data was not affected, only Ignition Casino poker data.


    July 17th, look at your player level data. See how many players you have with positive NGR. I have literally zero... when there should be hundreds. If you also have zero, we have a match on missing data. For this date, July 17th, it applies to Bodog, Bovada, and Ignition Casino... i.e. none of them are showing poker data for me other than negative charges from bonuses.


    Is your -$4,295.93 poker NGR on July 21st? If so, I think we have another match. I have a week old player on Bovada who has deposited a grand total of $51.48 yet somehow managed to produce a negative poker NGR of -$2,466.40 on July 21st... Considering the initial deposit bonus is $1,000 max, I can't possibly think of how this is possible. (full sized screenshot: https://i.imgur.com/hOSpHkf.png )

    Name:  hOSpHkf.jpg
Views: 92
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    I was having negative days in Poker and was wondering the same thing. Turns out that the new Jackpot Sit and Go's in poker are counted like slot machines, there is no rake its either positive or negative NGR for the entire amount, so if you have a player that is good at winning them it can put you in the hole. Flipside, most of my players are horrible, so I don't mind it, they lose more than they win, so it makes me more money.

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    Quote Originally Posted by hublot View Post
    I was having negative days in Poker and was wondering the same thing. Turns out that the new Jackpot Sit and Go's in poker are counted like slot machines, there is no rake its either positive or negative NGR for the entire amount, so if you have a player that is good at winning them it can put you in the hole. Flipside, most of my players are horrible, so I don't mind it, they lose more than they win, so it makes me more money.

    That is bullshit because they charge a 7% rake built into the price of the JP.

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