Results 1 to 3 of 3
  1. #1
    Jambo is offline Private Member
    Join Date
    January 2013
    Posts
    207
    Thanks
    1
    Thanked 83 Times in 53 Posts

    Default Be careful with Kindred Affiliates (Unibet)

    Hi everybody,

    now it is the time that also Unibet (Kindred Affiliates) will get a own thread here in the forum. Our industry become worse and worse and you have to check every single thing to lose no money. Almost impossible to trust someone that things are working as it should be.

    1. Stealing revenue

    Some time ago, a player that we have known over the years registered at Unibet. As usual, his player account was linked to us and verified as it should be. After a short time, Unibet Support contacted him with the request to create a new player account, since “Germany” and not “Germany Switzerland” or something like that had probably been selected as the language when registering. This is quite a strange thing because the player was already playing. And even if that were the case, it cannot really be a reason that the player has to create a new account.

    However, the support insisted, so the player followed the instructions and created a new player account. So far so good! The player, of course, thought nothing of it and continued to play. After a few months, he contacted us and asked why he does not earn any points for his activity for our internal loyalty program. We made an inquiry to Unibet and there we were informed that the newly-created player account was not linked to us. We were perturbed on why his new player’s account was not linked to us. We were informed that the player, unfortunately, did not indicate in support, that he would like to play with us as an affiliate again. We thought it was a joke but Unibet really meant it.

    So a player creates an account with us as an affiliate, plays normally and is then asked by support to open a new player account because something is said to be wrong and then he has to mention again that he wants to play under the same affiliate? As if the player is thinking of something like that. Unibet Support also sees this and can easily link the new player account with us.

    Unibet also agreed to link the new player account with us, but now the real hit is coming. We asked Unibet to let us know how much rake the player-generated in the period when his account was not linked to us. Of course, we also wanted to get paid.

    But now the answer was the following:

    "I have checked with my manager and what I told you on Friday was correct – we are able to check the revenue only when the player has been tagged to an affiliate account as that is when the system starts collecting data for it. We cannot check any historical data about it I am afraid"
    Of course, we asked if this should be a joke and we know that it only takes a few minutes to get this data. But no chance! Do they really want to tell us that they see the stats of a player only if the account is tagged to an affiliate?????? Really???? Wow, respect Unibet!

    But what is even more incredible is that Unibet actually believes that it is OK and that we start to take action and refer to as many players as possible. We have to say it was not really a lot of money, an estimated €200-400 maximum. Unibet wanted to save money on this matter. This incident alone is enough for us that we would never promote Unibet as a premium partner or maybe stop to work with them even if things continue like that.

    2. Tracking link does not work as it should be

    We used an English-language tracking link, i.e. a link that links to an English version of Unibet. It just makes sense because almost everyone understands English and we have traffic from all over the world. Strangely enough, there was no registration, despite a few clicks on our link. Apart from that, 2 players had registered at Unibet and sent us their username to check if all is fine. When we asked Unibet to check the registrations because nothing appeared in the system/stats, it was found that none of the users were linked to us. Both users were manually linked to us.

    We looked at it for almost one and a half months and then created a test registration ourselves to ensure that everything worked correctly. And as expected, the test account of us was not linked to us either.

    Upon our complaint that the link does not work, our account manager took a test herself and found out that the link actually does not work if the user changes the language or has to indicate where he comes from. To give an example. A player from Poland is on our site and clicks on the tracking link from us and is forwarded to Unibet. He then sees Poland as the language or has to indicate that he comes from Poland, the page now switches to another form and the tracking is deleted and no longer counted!

    We have no idea how many players get lost as this and nobody gave us this info!

    Our account manager then wanted to give us a special GEO tracking link, which works for all languages ​​so that it can no longer happen. Now almost 1 week is gone and we still did not receive the link. Every day we hear the link will come later, but nothing happens at all.

    Of course, for Unibet no problem because they earn something if a player signs up via an not working tracking link

    Solid Unibet! Such a tracking link takes 1 week. Thats normal because it is a big thing

  2. The Following 5 Users Say Thank You to Jambo For This Useful Post:

    celena (17 January 2020), DanHorvat (Yesterday), Gone2 (13 January 2020), mgaming (13 January 2020), Strider1973 (14 January 2020)

  3. #2
    Andjar's Avatar
    Andjar is offline New Member
    Join Date
    October 2018
    Posts
    6
    Thanks
    0
    Thanked 0 Times in 0 Posts

    Default

    Thanks for the warning.

  4. #3
    Jambo is offline Private Member
    Join Date
    January 2013
    Posts
    207
    Thanks
    1
    Thanked 83 Times in 53 Posts

    Default

    After almost 3 weeks Unibet still did not manage it to send a good working geo tracking link.....

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •