Hi All,
Thank you for your feedback regarding our stats and ways for us to improve.
For the record, when we have received emails of this nature we never simply disregard them.
We all know that pretty much anything IT related *could* potentially have something wrong with it. Although we do everything we can to ensure we're chugging along bug free, we are of the mentality: 'hey, let's check it out and see what's up'.
Initially the questions were are we tracking properly?, am I getting credit for my activity? that sort of thing... and the answer was Yes (after investigating and testing to double check), all activity was being tracked and your credit was allocated as expected. Nobody is getting ripped off here, but we agree that the clicks and downloads numbers are inflated. Obviously, of no benefit to us.
The issue of spiders/bots inflating both the clicks and downloads was raised to us and is also something we are considering. I don't feel that we have brushed this issue off as I have spoke with many affiliates trying to source out exact details on the issue.
I want to have an explanation as much as you guys do. We are putting some extra resources into getting to the bottom of this and will let you guys know when we do - should be soon.
Thanks,
Ryan
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