Clubworld won't pay

ebruduck · #1 (**permalink**) 14th-August-2006, 03:48 PM

I won there more than 2000 GBP. They cancelled my cashin claiming I was not allowed to open the accounts in GBP.

I played when they used Cahrtwell software and U could register at the website.

At the website they had a link called cashier at the home page, it stated there "play at your desired currency", I remember the word desire, it was there and had been removed after I intervene the casinomeister then they changed it to your supported currencies.

At the terms of use they had a term that you may not open the account at GBP if you are not from England but it was a complete discrepancy with the sentence at the cashier, open your desired currency.

Moreover at the promotion terms they did not write it.

I told them that I saw at the cashier that sentence and this is why I opened it in GBP, the manager replied that I saw that at the cashier only after I registered, this is not true because they had the cashier link at the home page, he never replied to that comment.

In addition, I asked why to confiscate winnings, the game log is still the same, I won at your blackjack table pay me in Euro or USD why not to pay at all ?

The answer was no, we don't pay anything.

I found what they did deceptive and dishonest at all, the mistake was not only mine but also because of their misleading sentences

Here is the last email I got from the manager there:

Dear XXXXX,

Firstly I am very sorry this mistake occurred at all. We do try and be as clear as we can and we cannot take responsibility for players not reading our main terms of use page before playing. This is the same in everyday life; with most offers there come terms and even though the terms may not be “in your face” they are still relevant and have to be adhered to prevent recourse.

The Cashier as you state does have the text that you can purchase in any of our supported currencies, however our sign up where you choose the currency you wish to play in was completed before you entered the Cashier. So I can surmise that you intended to play in GBP from the offset.

The management has decided not to process your winnings in Euro or any other currency, however as a goodwill gesture we would be happy to have you open a Euro account with us and you will receive the first deposit bonus again.

If you have any more questions please feel free to contact me.

Regards,

Steve Morgan

kidd75219 · #2 (**permalink**) 15th-August-2006, 07:43 AM

Well, why did you use GBP if you're not from Great Britain? The only reason I can see is to scam the casino out of a higher bonus because of the exchange rate.

Deaddog · #3 (**permalink**) 16th-August-2006, 04:08 PM

Unfortunately the casinos can't afford to entertain everyone who does not read and understand the terms and conditions/bonus rules. It may seem like they should just let it slide just this once, but they have a business to run.

I'm about 99% sure that you won't be getting your winnings this time, it's probably best to just suck it up and move on.

It does suck bad that the terms are so vague when your in the sign up phase, but it's like this at all casinos. It's irritating, casinos should by default not let you register in the wrong currency, it would benefit both player and casino.

The thing is is that most all casinos have this rule as well as game restrictions and wager requirements.

Here is a good rule of thumb.
- Read the terms before you register,
- Read them again before you make a deposit
- Read them again before you make a withdrawl.

It's also a good idea to ask the customer support if you have met the bonus wager requirements before you try to withdrawl any winnings from the bonus.

Doolally · #4 (**permalink**) 16th-August-2006, 04:14 PM

Quote:

Originally Posted by kidd75219

Well, why did you use GBP if you're not from Great Britain? The only reason I can see is to scam the casino out of a higher bonus because of the exchange rate.

A scam or just a better deal?

ebruduck · #5 (**permalink**) 17th-August-2006, 02:44 PM

There was a discrepancy between the cashier that stated open your account in your DESIRED CURRENCY and the terms

Second, the reason I opened the account in GBP is not relevant.

They can not deny the game log that showed winnings at blackjack

I don't agree at all with you guys the casino MUST PAY IN USD.

There is no reason here to confiscate winnings, they should pay the winnings, there was a mistake in the currency that derived from discrepancy of the term.

I am not talking even about good will here, they should pay that, end of story.

I will fight for it until you understand why they have to pay and until the [profanity removed] pay

kidd75219 · #6 (**permalink**) 18th-August-2006, 08:06 AM

Somebody please edit his last post. WE DO NOT USE FOUL LANGUAGE HERE.

Caruso · #7 (**permalink**) 21st-August-2006, 09:47 AM

Quote:

Originally Posted by kidd75219

Somebody please edit his last post. WE DO NOT USE FOUL LANGUAGE HERE.

But we do allow ourselves to call players "scammers", eh, Kidd75219? That's OK, but calling a casino for what it is, isn't? Care to justify this?

Quote:

Originally Posted by kidd75219

Well, why did you use GBP if you're not from Great Britain? The only reason I can see is to scam the casino out of a higher bonus because of the exchange rate.

Why is signing up to receive a relatively larger bonus a "scam", Kidd75219? Care to explain this one, too?

I hope I don't stumble along any of your portals any time soon.

Anyway: the reason casinos encourage dollar-based players to deposit in GBP is because GBP are worth more to the casino, assuming the signup is a sucker. Of course, the casino will inevitably hook bonus hunters along the way. At this point, casino double standards kick in and they don't want to pay the larger amount.

THIS is the "scam". The player is NOT.

kidd75219 · #8 (**permalink**) 21st-August-2006, 08:36 PM

Quote:

Quote:
Originally Posted by kidd75219
Somebody please edit his last post. WE DO NOT USE FOUL LANGUAGE HERE.

But we do allow ourselves to call players "scammers", eh, Kidd75219? That's OK, but calling a casino for what it is, isn't? Care to justify this?

Quote:
Originally Posted by kidd75219
Well, why did you use GBP if you're not from Great Britain? The only reason I can see is to scam the casino out of a higher bonus because of the exchange rate.

Why is signing up to receive a relatively larger bonus a "scam", Kidd75219? Care to explain this one, too?

I hope I don't stumble along any of your portals any time soon.

Anyway: the reason casinos encourage dollar-based players to deposit in GBP is because GBP are worth more to the casino, assuming the signup is a sucker. Of course, the casino will inevitably hook bonus hunters along the way. At this point, casino double standards kick in and they don't want to pay the larger amount.

THIS is the "scam". The player is NOT.

In the first place, I did not call anybody a scammer. I said it was the only reason I could see. And whether or not I do call somebody else a scammer, it is none of your friggin' business.

I just stated a fact about the profanity use. If you disagree and want to use profanity, then go somewhere else.

Caruso · #9 (**permalink**) 22nd-August-2006, 08:33 PM

Quote:

Originally Posted by kidd75219

In the first place, I did not call anybody a scammer. I said it was the only reason I could see. And whether or not I do call somebody else a scammer, it is none of your friggin' business.

Of course it's my "friggin' business" - don't be so childish. You posted your response on a public board. It's the business of anybody who feels inclined to comment.

You said "The only reason I can see is to scam the casino out of a higher bonus because of the exchange rate." Why is depositing in a legitimate currency a "scam"? You still haven't explained this.

Quote:

I just stated a fact about the profanity use. If you disagree and want to use profanity, then go somewhere else.

I don't disagree, and don't want to use profanity. I want you to stop making baseless allegations against a player. You are the one using "substitute profanity" - we all know what "friggin" means.

Advantage players have done a lot of good for this industry. Try to hate them less, hard though that is for you.

ntaus · #10 (**permalink**) 23rd-August-2006, 12:07 PM

Hey Kidd,

Cool it

Caruso didn't use any profanity - two wrongs don't make a right.

He is respected on the boards, is a long-time poster, and is usually helpful in circumstances like these - quite well known as a players' advocate.

Many casinos encourage GBP depositing and Doolally is right, sometimes it's a better deal.

ntaus