Page 10 of 10 FirstFirst ... 678910
Results 181 to 194 of 194

Thread: Complaints

  1. #181
    coby is offline Public Member
    Join Date
    February 2018
    Posts
    14
    Thanks
    0
    Thanked 2 Times in 1 Post

    Default

    Quote Originally Posted by Eli Todosov View Post
    Hey there,

    Sorry to be the bearer of bad news but Security says they have a reason for this protraction. I understand where you're coming from but unfortunately, I can't help you in this particular case.
    What's wrong with your company? You wrote me three days ago that there will be a decision in 72 hours and now you are telling me security has a reason for asking me to send the same answers they actually got by post office? I'm sure they have a reason and the reason is they want to bother me and not pay my money. I sent them every single document that helps to proof my identity and everything they are asking now is just to delay the process and don't pay in the end. I also spoke to them on skype and showed my ID and sent them every single document from my bank account and every other payment method I used. How is it helping with verification to get answers to questions like "name three methods legal and illegally to get an advantage over bookmakers". How could you tell me that there will be a result in 72 hours? And what is the "reason" security has to ask for the answers to a form they already have?

  2. #182
    Eli Todosov is offline Sponsor Affiliate Program
    Join Date
    November 2015
    Posts
    140
    Thanks
    8
    Thanked 67 Times in 57 Posts

    Default

    Quote Originally Posted by coby View Post
    What's wrong with your company? You wrote me three days ago that there will be a decision in 72 hours and now you are telling me security has a reason for asking me to send the same answers they actually got by post office? I'm sure they have a reason and the reason is they want to bother me and not pay my money. I sent them every single document that helps to proof my identity and everything they are asking now is just to delay the process and don't pay in the end. I also spoke to them on skype and showed my ID and sent them every single document from my bank account and every other payment method I used. How is it helping with verification to get answers to questions like "name three methods legal and illegally to get an advantage over bookmakers". How could you tell me that there will be a result in 72 hours? And what is the "reason" security has to ask for the answers to a form they already have?
    Hey there,

    That's what I was told. I apologize for the inconvenience but I don't make the rules. I just do my best to clear confusions that may arise from communication with 1xBet.
    Eli Todosov, Affiliate Manager Western Europe
    eli@1xbetpartners.com
    Visit our website for partners at
    https://1xpartners.com
    We offer the biggest odds on live and pre-match events in the business.

  3. The Following User Says Thank You to Eli Todosov For This Useful Post:

    vtyunby65 (21 May 2018)

  4. #183
    coby is offline Public Member
    Join Date
    February 2018
    Posts
    14
    Thanks
    0
    Thanked 2 Times in 1 Post

    Default

    Quote Originally Posted by Eli Todosov View Post
    Hey there,

    That's what I was told. I apologize for the inconvenience but I don't make the rules. I just do my best to clear confusions that may arise from communication with 1xBet.
    Hi Eli,

    I know that you don't make the rules and you were very helpful in the process of the communication with security. But it's very frustrating that the verification process is intransparent and not comprehensibly. There is no reason for security to not tell upfront which documents are required so that we could send all the "necessary" documents in one letter. There is no doubt that this is only done to lenghten the verification process to prevent people to follow the process to the end. Is there a way for you to find out if the form is the last thing they need to make a decision, please?

  5. #184
    Eli Todosov is offline Sponsor Affiliate Program
    Join Date
    November 2015
    Posts
    140
    Thanks
    8
    Thanked 67 Times in 57 Posts

    Default

    Quote Originally Posted by coby View Post
    Hi Eli,

    I know that you don't make the rules and you were very helpful in the process of the communication with security. But it's very frustrating that the verification process is intransparent and not comprehensibly. There is no reason for security to not tell upfront which documents are required so that we could send all the "necessary" documents in one letter. There is no doubt that this is only done to lenghten the verification process to prevent people to follow the process to the end. Is there a way for you to find out if the form is the last thing they need to make a decision, please?
    I'll ask but I make no promises if it's going to be in your favour.
    Eli Todosov, Affiliate Manager Western Europe
    eli@1xbetpartners.com
    Visit our website for partners at
    https://1xpartners.com
    We offer the biggest odds on live and pre-match events in the business.

  6. #185
    coby is offline Public Member
    Join Date
    February 2018
    Posts
    14
    Thanks
    0
    Thanked 2 Times in 1 Post

    Default

    Quote Originally Posted by Eli Todosov View Post
    I'll ask but I make no promises if it's going to be in your favour.
    ok, thanks. I understand that you can't make any promises.

  7. #186
    Eli Todosov is offline Sponsor Affiliate Program
    Join Date
    November 2015
    Posts
    140
    Thanks
    8
    Thanked 67 Times in 57 Posts

    Default

    Quote Originally Posted by coby View Post
    ok, thanks. I understand that you can't make any promises.
    Thank you for understanding. I'll let you know once I have something of substance for you.
    Eli Todosov, Affiliate Manager Western Europe
    eli@1xbetpartners.com
    Visit our website for partners at
    https://1xpartners.com
    We offer the biggest odds on live and pre-match events in the business.

  8. #187
    golden888 is offline Brand New Member
    Join Date
    May 2018
    Posts
    1
    Thanks
    0
    Thanked 0 Times in 0 Posts

    Default Scam?

    Hello .i would to say about my Bad Experience.I made an account with 1xbet.ideposit 220 euro and i start playing-betting.before that i spoke with an accountant through live chat to ensure that everythings was ok with my account.they told me everything was ok.after days i had 2963 in my account and i wated to withdraw some.they asked me ridiculous things such a selfie holding my ID and on the background the pc mailing with the support departent.to reach the end point i sended all the documents and photos that they wanted.they settled all my winnings bets as void took all the money from my account without any reason..directly after verify.this is outrageous.THIS IS A SCAM.they dont answer at my emails and through live chat keep repeating you have to send email to our specialists.

  9. #188
    coby is offline Public Member
    Join Date
    February 2018
    Posts
    14
    Thanks
    0
    Thanked 2 Times in 1 Post

    Default

    Quote Originally Posted by Eli Todosov View Post
    Thank you for understanding. I'll let you know once I have something of substance for you.
    Hi Eli, did you hear anything back from security if the letter will be the last step or what will be required afterwards? I sent the letter over a week ago so it should be there already but the status in my account didn't change. Can you please remind security to look for the letter and drive the process forward?

    Thanks.

  10. #189
    Eli Todosov is offline Sponsor Affiliate Program
    Join Date
    November 2015
    Posts
    140
    Thanks
    8
    Thanked 67 Times in 57 Posts

    Default

    Quote Originally Posted by coby View Post
    Hi Eli, did you hear anything back from security if the letter will be the last step or what will be required afterwards? I sent the letter over a week ago so it should be there already but the status in my account didn't change. Can you please remind security to look for the letter and drive the process forward?

    Thanks.
    Hi, they didn't update me on anything. I'll ask nonetheless.
    Eli Todosov, Affiliate Manager Western Europe
    eli@1xbetpartners.com
    Visit our website for partners at
    https://1xpartners.com
    We offer the biggest odds on live and pre-match events in the business.

  11. #190
    Eli Todosov is offline Sponsor Affiliate Program
    Join Date
    November 2015
    Posts
    140
    Thanks
    8
    Thanked 67 Times in 57 Posts

    Default

    Quote Originally Posted by golden888 View Post
    Hello .i would to say about my Bad Experience.I made an account with 1xbet.ideposit 220 euro and i start playing-betting.before that i spoke with an accountant through live chat to ensure that everythings was ok with my account.they told me everything was ok.after days i had 2963 in my account and i wated to withdraw some.they asked me ridiculous things such a selfie holding my ID and on the background the pc mailing with the support departent.to reach the end point i sended all the documents and photos that they wanted.they settled all my winnings bets as void took all the money from my account without any reason..directly after verify.this is outrageous.THIS IS A SCAM.they dont answer at my emails and through live chat keep repeating you have to send email to our specialists.
    Hi,

    It's regrettable that you've had a negative experience with us. Would you mind sending me your account number to my email address and I'll be happy to post an answer to your situation in public?

    You can find the email address in my signature.
    Eli Todosov, Affiliate Manager Western Europe
    eli@1xbetpartners.com
    Visit our website for partners at
    https://1xpartners.com
    We offer the biggest odds on live and pre-match events in the business.

  12. #191
    coby is offline Public Member
    Join Date
    February 2018
    Posts
    14
    Thanks
    0
    Thanked 2 Times in 1 Post

    Default

    Quote Originally Posted by Eli Todosov View Post
    Hi, they didn't update me on anything. I'll ask nonetheless.
    Hi Eli, there is still no change of the status in my account. Did you get an update?

  13. #192
    coby is offline Public Member
    Join Date
    February 2018
    Posts
    14
    Thanks
    0
    Thanked 2 Times in 1 Post

    Default

    Quote Originally Posted by coby View Post
    Hi Eli, there is still no change of the status in my account. Did you get an update?
    No answer anymore? Please let me know whats going on.

  14. #193
    coby is offline Public Member
    Join Date
    February 2018
    Posts
    14
    Thanks
    0
    Thanked 2 Times in 1 Post

    Default

    Quote Originally Posted by coby View Post
    No answer anymore? Please let me know whats going on.
    still no answer and no update on my account status. I sent the last documents a long time ago. It's obvious that the process is delayed on purpose. If there will be no update in the next days I will contact the curacao authorities again.

  15. #194
    Eli Todosov is offline Sponsor Affiliate Program
    Join Date
    November 2015
    Posts
    140
    Thanks
    8
    Thanked 67 Times in 57 Posts

    Default

    Quote Originally Posted by coby View Post
    still no answer and no update on my account status. I sent the last documents a long time ago. It's obvious that the process is delayed on purpose. If there will be no update in the next days I will contact the curacao authorities again.
    No answer, unfortunately. Let me ask again.
    Eli Todosov, Affiliate Manager Western Europe
    eli@1xbetpartners.com
    Visit our website for partners at
    https://1xpartners.com
    We offer the biggest odds on live and pre-match events in the business.

Page 10 of 10 FirstFirst ... 678910

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •