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Thread: Complaints

  1. #201
    coby is offline Public Member
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    I just had my SECOND skype interview and now a few minutes later there is another unreasonable request. Security is asking me for a birth certificate, drivers license and ancillary cost bills. I'm so sick of it. I sent a lot of documents via E-mail and land post to proof my identity and I showed my documents live on skype. There is no question that I'm the real person. How could this proof anything what isn't already proven. This is clearly only chicane.

    Quote Originally Posted by Eli Todosov View Post
    Hi,

    Seems like it is necessary. I know it must be frustrating to have that long of a procedure but I cannot influence it in any way.

  2. #202
    coby is offline Public Member
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    Quote Originally Posted by coby View Post
    I just had my SECOND skype interview and now a few minutes later there is another unreasonable request. Security is asking me for a birth certificate, drivers license and ancillary cost bills. I'm so sick of it. I sent a lot of documents via E-mail and land post to proof my identity and I showed my documents live on skype. There is no question that I'm the real person. How could this proof anything what isn't already proven. This is clearly only chicane.
    I just got my money. Thank you again Eli. I'm happy that security came to senses after all but it's a shady practice from security.

  3. #203
    Eli Todosov is offline Former AM
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    I'm glad everything was resolved, Stephan! All the best to you!

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  5. #204
    polinho is offline Brand New Member
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    Default 1XBET stole all the money i had on my account !

    Hello,

    1XBET stole all my money with bad methods. I explain my situation here :

    - i bet since 2 or 3 years without any problem
    - i won money during the football season 2018 and World Cup, more than 10K€ in my balance
    - i did withdrawal without problem since one day, one has been rejected
    - i asked to their support why. They said their Security Department need to verify my identity
    - i already sent my ID card before but i did it again. After, they asked to make screenshots of my neteller account. I did it.
    - The same evening, it was impossible to connect to my account. I sent an email to ask why whithout answer
    - The next morning, i tried to connect to my account and it was ok this time. But what a surprise : all my money was GONE !
    - It didn't take long to understand why : they made 7 "fake" big bets (5 lost, 2 won) to empty my account
    - It remained only 130 euros on my account. The rest was gone.
    - I contacted their support and they faked the surprise. They asked to contact Security Department. The Security Department fakely asked to give a lot of information about computers i use to connect, my IPs, who knows my password.
    - The funny part is it was magicly possible to withdraw the 130 euros

    Can someone be able to help me ?

  6. #205
    universal4's Avatar
    universal4 is offline Security/Membership Team
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    I have approved your post, and moved it to the appropriate that and have asked Eli to get in contact with you. His contact details are in his signature, and the best way to discuss your issue is through hi direct email address.

    Rick
    Universal4

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  8. #206
    polinho is offline Brand New Member
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    Thank you for your intervention. I hope it will help...

  9. #207
    Asley Young is offline Public Member
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    Angry 1xbet scam warning ( this is not new)

    Hi all,

    I am so sad today. I created an account at 1xbet ( my friend present for me, he play small amount and it was ok). I played, gained and lose. But from 1 month 1 deposited 3000usd and after world cup I gained 7000 usd ( total 10k). I can't withdraw. I read in the internet, the same story for many people already. It is my fault when I chose this place! After all verification, ID, passport, bank statement,selfies...They deduce my account to 0 and close it! No more one mail. That is a very big lesson for me. I have to accept it. Avoid these dirty scammers if you don't want to loose your money!

  10. #208
    Odnar is offline New Member
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    Default withdraw winnings declined, all bets canceled!!

    hello

    I usually play on an other site and then decided to also open an account on 1xbet because of the good odds, about two months ago.
    then after making a lot of bets I was able to make +1600 of winnings.

    after finally passing the long verification process I got this message:

    Good Day. We are bringing to your notice that we made a decision to stop any collaboration with you (closing your gaming account) on the basis of General Terms and Conditions of the Bookmaker Company:
    Should the bettor commit fraud in respect to the bookmaker (such as the registration of multiple accounts, the use of automated betting software, arbitrage betting, if the betting account is not used for betting, the improper use of loyalty schemes, etc.), the bookmaker reserves the right to stop such fraudulent actions by:
    -bet cancellation;
    -closure of the customer’s account with the balance being refunded;
    -filing a claim to a law-enforcement agency.
    Effective as of 1 January 2011

    The decision was made after rigorous investigation of the case by The Security Department.
    We ask you not to create gaming accounts with The Company. Please, notice, that all the accounts created again in the system will be closed,bets will be annulled, deposited funds will be in hold and used on the expenses related with the investigation and blocking.
    Due to the fact that your actions have been recognized as flagrant violation of The T&Cs of our Company, the decision of stopping any cooperation with you was final and not subject to further appeal.
    All further questions concerning the case of blocking from your side will be ignored.

    You can withdraw the deposited sum only.


    of course this was a big shock and the money on my gambling account just got deleted from 1600 to 0 !! what a joke
    now that I did some reseach I've seen that they are doing this with many players..
    needless to say that I didn't commit any of the mentioned fraud..I just like to do some sportsbetting from time to time and and usually don't win much..this it very frustrating and I don't know how a relatively big brand can behave like this!!

    now my question is if someone with the same problem finally received their money and how did you do it???
    or if anyone representative for 1xbet can help, my account number is account # removed for privacy

    thanks for any help!!


  11. #209
    universal4's Avatar
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    Quote Originally Posted by Asley Young View Post
    Hi all,

    I am so sad today. I created an account at 1xbet ( my friend present for me, he play small amount and it was ok). I played, gained and lose.


    YOU opened an account and let your "friend" play it, so you shared your account with someone else, which is an immediate Term of Service violation on just about every single operator's site out there.

    Rick
    Universal4

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  13. #210
    enginsnmz is offline Public Member
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    Default 1xbet dont pay in turkey

    Hi MR.Todosov,

    İ am one of 1xbet customers in Turkey. İd 41392819 K.E Sönmez i dont know who is your partner here but they are making your companies reputation very bad. They have no problems when you put money in to the acoount, it takes 5 minutes but when it comes to withdrawal they dont pay it or pay vere late. You have lots of unsatisfied customers here, you can check sikayetvar.com and search 1xbet then you can see hundreds of unpaid customers. Here is my example i share my transaction id with you ( withdrawal request no: 116746091) i have been waiting for 4 days for transaction. Normally they say 1 min.- 24 hour (max) . They dont pay me yet.
    Finally i think your Partnership in Turkey doing very b ad job and effects your image and reputation in very bad way. Can you please contact with who is in charge for this situation.

    Thanks in advance.

  14. #211
    Eli Todosov is offline Former AM
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    Quote Originally Posted by enginsnmz View Post
    Hi MR.Todosov,

    İ am one of 1xbet customers in Turkey. İd 41392819 K.E Sönmez i dont know who is your partner here but they are making your companies reputation very bad. They have no problems when you put money in to the acoount, it takes 5 minutes but when it comes to withdrawal they dont pay it or pay vere late. You have lots of unsatisfied customers here, you can check sikayetvar.com and search 1xbet then you can see hundreds of unpaid customers. Here is my example i share my transaction id with you ( withdrawal request no: 116746091) i have been waiting for 4 days for transaction. Normally they say 1 min.- 24 hour (max) . They dont pay me yet.
    Finally i think your Partnership in Turkey doing very b ad job and effects your image and reputation in very bad way. Can you please contact with who is in charge for this situation.

    Thanks in advance.

    Hi,

    Thank you for contacting me, I've already sent you an email requesting additional details that I'd like you to provide me, so I can take a look into your situation.

  15. #212
    Eli Todosov is offline Former AM
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    Quote Originally Posted by Asley Young View Post
    Hi all,

    I am so sad today. I created an account at 1xbet ( my friend present for me, he play small amount and it was ok). I played, gained and lose. But from 1 month 1 deposited 3000usd and after world cup I gained 7000 usd ( total 10k). I can't withdraw. I read in the internet, the same story for many people already. It is my fault when I chose this place! After all verification, ID, passport, bank statement,selfies...They deduce my account to 0 and close it! No more one mail. That is a very big lesson for me. I have to accept it. Avoid these dirty scammers if you don't want to loose your money!
    You're complaining about the experience with the company and yet admit to T&C violations. That sort of behaviour is explicitly prohibited by us. It is unfortunate but I do think you're in the wrong here.

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  17. #213
    The Reviewer is offline Public Member
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    Is there any other bookie on earth who closes more accounts and confiscates more money than 1xbet?

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    Triple7 (12 August 2018)

  19. #214
    Sherlock's Avatar
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    Signups and revenues yday are zero
    There is no upper age limit but people over 60 years old are not recommended to trade bitcoin in consideration of price volatility and risk tolerance.

  20. #215
    Eli Todosov is offline Former AM
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    Quote Originally Posted by Sherlock View Post
    Signups and revenues yday are zero
    Hi,

    Remind me via PM your affiliate ID with us and I'll look into it.

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    vtyunby65 (13 August 2018)

  22. #216
    Eli Todosov is offline Former AM
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    Quote Originally Posted by Sherlock View Post
    Signups and revenues yday are zero

    Can't send you PM 'cause you need to clean your inbox but it is a confirmed problem and it's being worked on right now. As soon as it's fixed and I'll know about it - I'll let you know as well.

  23. #217
    Sherlock's Avatar
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    Thank you. This happened once already in the past. Inbox a bit empty now.
    There is no upper age limit but people over 60 years old are not recommended to trade bitcoin in consideration of price volatility and risk tolerance.

  24. #218
    tripleAAA is offline New Member
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    Quote Originally Posted by The Reviewer View Post
    Is there any other bookie on earth who closes more accounts and confiscates more money than 1xbet?
    I guess not.
    I am still waiting for a couple of thousand Euros over half a year now.
    I've send some emails back and forth with Eli and some woman Yana from 1xbet,
    but they came only up with excuses and bogus claims.

    The last advice from Eli was

    If you insist on your position - consider requesting help from organizations specialized in betting adjudication and mediation. We'll be happy to provide our evidence to them.

    Very helpful right?

    I get how they lure in new customers with their high odds (monitored on oddsportal and oddspedia e.g.) and huge betting portfolio.

    What I don't get is how they can scam people over years and get away with it.

    The fact that they have just gotten new partnerships with Premier League Clubs like Cardiff and Tottenham is just frightening.

    Guess there will be plenty of more people who will get scamed and stolen from in the future.

  25. #219
    Ledi is offline New Member
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    Default 1xbet- biggest scammers - avoid them

    my account to 1xbet is boccked within 6000 euro . I have been talking to them for two years, I have sent any documents that I have requested. I talked to video skipe. every document I sent to Moscow and finally Lviv Ukraine. I am very tired . Is there a legal way to help someone with me?

  26. #220
    Eli Todosov is offline Former AM
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    Quote Originally Posted by Ledi View Post
    my account to 1xbet is boccked within 6000 euro . I have been talking to them for two years, I have sent any documents that I have requested. I talked to video skipe. every document I sent to Moscow and finally Lviv Ukraine. I am very tired . Is there a legal way to help someone with me?
    Hi,

    Would you mind letting me know your account number with us? I'll be glad to take a look at your situation.

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