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Thread: Complaints

  1. #241
    GiulianoRod is offline Public Member
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    Default Im being robbed by 1xbet

    The same story that every winner faces with 1xbet. Sadly i didnt investigate where i was entering.
    Won 1400usd, i cannot withdraw my money, support said they needed a picture of my document, i already sent one in the past but thats okey for me. I sent my document picture, driving license picture, passport picture and then the stupid requests started, they asked me pictures of every corner of my neteller account, i sent them, now they asked me this:


    ''We ask you to provide us with the photo where you hold your document in your hand near your face on the background of this mailing.''

    Im going to accomplish that stupid request, specially the part of the mail on the background but i know where is this going, they are going to ask me stupids things and ill never be able to withdraw MY MONEY. Please, never bet on 1xbet, if you lose its ok but dont dare to win. On 1xbet you lose or you lose

  2. The Following User Says Thank You to GiulianoRod For This Useful Post:

    thunderstorm (22 January 2019)

  3. #242
    Ashley Clark is offline Sponsor Affiliate Program
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    Hello,

    I'm really sorry for not getting back to you earlier.

    Is you problem solved already? Do you still need any help with withdrawing?
    Last edited by Ashley Clark; 12 December 2018 at 8:36 am.

  4. #243
    Ashley Clark is offline Sponsor Affiliate Program
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    Quote Originally Posted by funbet8112 View Post
    For last 5-6 hours have been searching on internet. Based on my current situation with them, and based on past experiences of others that are shared on internet, I am now of opinion that very soon I will get a mail, that I have violated some conditions, and hence I wont get money or some thing like that.

    I have got 5000Euros struck. Started with payment system technical issues now into verification crap with selfie and all. The number of verifications I have done with 1xbet alone will outnumber all verifications I have done with other sportbooks

    I am surprised that this company is associated with some premier league football clubs. This is precise reason I am posting so that, even one person saved without going to them will be of help to them
    Hey,

    The verification process is made to secure our player's funds.

    If you have a problem with a verification, please send me your account number, so I can have a better look and see how can I help you.

    Thanks.

  5. #244
    Ashley Clark is offline Sponsor Affiliate Program
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    Quote Originally Posted by GiulianoRod View Post
    The same story that every winner faces with 1xbet. Sadly i didnt investigate where i was entering.
    Won 1400usd, i cannot withdraw my money, support said they needed a picture of my document, i already sent one in the past but thats okey for me. I sent my document picture, driving license picture, passport picture and then the stupid requests started, they asked me pictures of every corner of my neteller account, i sent them, now they asked me this:


    ''We ask you to provide us with the photo where you hold your document in your hand near your face on the background of this mailing.''

    Im going to accomplish that stupid request, specially the part of the mail on the background but i know where is this going, they are going to ask me stupids things and ill never be able to withdraw MY MONEY. Please, never bet on 1xbet, if you lose its ok but dont dare to win. On 1xbet you lose or you lose
    Hi Giuliano,

    Due to the increasing number of fraudulent actions such as multiple registrations and violations of the betting rules by customers, the bookmaker reserves the right to hold a video conference on Skype in order to verify the Customer’s identity.

    Once we receive your transmission, we will take reasonable steps to protect your personal information from misuse, loss or unauthorised access.

    Please provide me with your account number or contact me through public.relations@1xpartner.com

    Thanks

  6. #245
    Roy
    Roy is offline Brand New Member
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    Quote Originally Posted by GiulianoRod View Post
    The same story that every winner faces with 1xbet. Sadly i didnt investigate where i was entering.
    Won 1400usd, i cannot withdraw my money, support said they needed a picture of my document, i already sent one in the past but thats okey for me. I sent my document picture, driving license picture, passport picture and then the stupid requests started, they asked me pictures of every corner of my neteller account, i sent them, now they asked me this:

    ''We ask you to provide us with the photo where you hold your document in your hand near your face on the background of this mailing.''

    Im going to accomplish that stupid request, specially the part of the mail on the background but i know where is this going, they are going to ask me stupids things and ill never be able to withdraw MY MONEY. Please, never bet on 1xbet, if you lose its ok but dont dare to win. On 1xbet you lose or you lose
    Unbelievable, i just have exactly the same. How can people do something so horrific to normal good people. They dont have a heart or soul???
    So i am a victim ofthis website as well. Unbelievable how they can fool people who arewinning something. I actually have an account already for about 2years i think and i am verified all this time. There were many smallissues everytime with withdrawing, but 2 days ago i made from 100 to1250eur in 1 day and they completely block my withdrawal!! i canttouch my money, cant place any bets im completely blocked for noreason. Im an honest fair player, dont follow tipsters, just betinplay myself always. Now i get the most weird questions like othersalways get. They steal my money. This has to be stopped!!!!

  7. #246
    Ashley Clark is offline Sponsor Affiliate Program
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    Good day! Please write your player account number so that we can understand the situation better

  8. #247
    omolara is offline Brand New Member
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    Please I am having issue withdrawing on 1xbet asking for document familiazation, I have sent my national identity slip and they are still telling me some stories I don't understand, please I need my money. Thanks

  9. #248
    Ashley Clark is offline Sponsor Affiliate Program
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    Quote Originally Posted by omolara View Post
    Please I am having issue withdrawing on 1xbet asking for document familiazation, I have sent my national identity slip and they are still telling me some stories I don't understand, please I need my money. Thanks
    Hi,


    Please provide me with your account number or contact me through public.relations@1xpartner.com

  10. #249
    thunderstorm is offline Brand New Member
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    1xBet cancelled all my winnings and stole my 1450EUR!

    I wanted to verify my account and I sent them all they asked for: a copy of my ID, screenshots from my Skrill acount (personal details, cards and bank accounts, limits and a screenshots of my Skrill transactions history, a photo of me holding my ID card near the face in the background of their email (ridiculous, but ok, I complied)).

    After that, they asked me "What is your relation with --my father's name and surname--"? With my very detailed explanation I answered them honestly, that it is my father. But the thing is that my father and I don't live in the same household, we don't live at the same address and we don't even live in the same city, which the data on our ID proves. I am the only one using this account, I bet from my own money and for my own money and my father and I have absolutely no links regarding betting.

    I don't see how can this be treated as a multiple account? I didn't even know that my father also had his account, I asked him now after I got shocked by this problem and after 1xbet took my 1450€.

    They blocked my account with the balance of 1700EUR (returned only my initial deposit of 250EUR). Of course, their explanation of why my account is blocked is the violation of General Terms and Conditions.

    So generally, they stole my 1450EUR of winnings only because my father also had his account, even though I didn't violate any of the rules, because I don't live in the same household with my father. They punished me only for being a son of their other client, without even considering the details of the situation.

    I really hope that this will turn out right, because I am planning to fight till the end with all the available resources (besides time and money, forums (especially Polish), my betting contacts from all around Europe, complaints, making my story public.)

    I already filed a few complaints and I am in contact with several lawyers from Croatia and Poland and more complaints are in preparation.

    This is the same as someone robbed me on the street. Would I let him go with my money just like that? NO!

    I won't stop fighting!

    Good luck to everyone who is in the same situation as me.

  11. #250
    Ashley Clark is offline Sponsor Affiliate Program
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    Hi ,

    A special investigation was conducted by our Security Service regarding your question.

    Your account was blocked for Multiaccount, which is strictly prohibited by the rules of our Betting Company.

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