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Thread: Complaints

  1. #261
    claudio1988 is offline New Member
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    Quote Originally Posted by claudio1988 View Post
    hello,
    i registered on this site on may 2.
    I deposit 2k,
    i did these bets:


    after all bet were won they voided all and blocked my account.
    Then started to ask me: id card, selfie with monitor with their email and documents in hand, screens of skrill account, utility bill.
    i sent all document and they accepted.
    Then i logged in the site and i did appeal as they told me to do, they asked me 2nd times documents and skrill screens.
    I sent.
    Now, today they ask me to send via regular postmail (not tracked) , a copy autenthicated of my id card, and screen of skrill account.
    @Eli Todosov can you explain me how i send screenshot via postmail? i must print? if yes how i can print a full screened screenshot (they dont like cutted screens).
    Im thinking that site is only trying to scam me as did with many peoples.
    I will do this last request, if they dont give me back my 2k ( i dont want winnings, i want only back my money and go away to serious books),
    i will report with other scammed players, these facts to curacao authority, that released them license to operate.

    bye
    after about 2 years, after sent like 5-6 times all documents (obv they say never received), my money is locked yet. I'm available to do all they want, skype calls, photo or scans of all docs, but seems this is a legalized scam. I dont know what to do anymore.

  2. #262
    Ashley Clark is offline Sponsor Affiliate Program
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    Quote Originally Posted by Elepantino View Post
    Dear Ashley,

    Thank you for your kind offer to help me.

    I am happy to send you my player number:

    Account: 13075983

    regards

    Elepantino
    Are you sure that you followed all the requirements of Security Service? Did you send all the documents that they asked you for?

  3. #263
    Ashley Clark is offline Sponsor Affiliate Program
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    Quote Originally Posted by Deliverydoom View Post
    I sent 3 emails to security and receive this answer
    All requests are processed in turn. Please wait, you will get a notification.
    If you did everything right and sent all the documents as it was required, there must be no problems with your verification. Now you have just to wait for an answer from Security Service.

  4. #264
    Ashley Clark is offline Sponsor Affiliate Program
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    Quote Originally Posted by wczvonce View Post
    hi, i was also betting on 1xbet..now when i want to withdraw money...they want from me, id, passport, utility bill, selfie, selfie with id, selfie with id and my computer where is convrsation with 1xbet and now they want bank reference letter with singniture and stamp from bank...i have internet bank: mbank...and thay dont do this staff i was calling to them and they have sent to me bank statement with signiture and stamp but 1xbet still want bank reference letter and they dont want hear that my bank doesnt do it...anybody any idea what i can do?
    I am sorry to read that you had such experience with 1xBet. Please, provide your account ID. I will contact Security Service to help you out.

  5. #265
    wczvonce is offline Brand New Member
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    hi, my account id is: 29049703

  6. #266
    Elepantino is offline Brand New Member
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    Dear Ashley,

    thank you very much for your quick answer to my request.

    Of course I have submitted all the documents requested by the security so far.

    12.02.2018 upload: copy of passport
    13.02.2018 online: Fill in the complaint form
    20.07.2018 Fill in the online complaint questionnaire: Hobby, bet types, upload many account documents
    23.07.2018 upload copies of identity documents - upload photos e-wallet or bank card
    26.07.2018 with landmail notarial copy ID card, e-wallet details, bank details
    11.08.2018 with landmail sent bank card and other documents
    04.09.2018 upload Questionnaire by software and cameras used
    07.09.2018 sent same documents with landmail, same questions handwritten, questions about software, e-wallet
    (Where is the gain in knowledge to receive the same answers by landmail?)
    11.10.2018 Skype-Interview 1
    15.10.2018 upload large questionnaire (gender reassignment, possible fraud methods, ...)
    19.10.2018 sent with landmail Questionnaire same questions handwritten in block letters
    (Where is the gain in knowledge to receive the same answers by landmail?)
    17.12.2018 Skype Interview 2
    22.12.2018 upload - Printout Utility bill
    26.12.2018 with landmail notarial confirmation of the utility bill required (it is not possible to have a computer printout notarised)
    15.01.2019 sent with landmail copy of invoice in Ukraine


    In the course of almost thirteen months, I have clearly proven my identity through various notarized documents and two video conferences. So, now they know who I am.

    And they also know that I absolutely followed their rules.

    A verification, which should usually be completed in 2 days, has been going on for over a year now.

    Of course I am still willing to cooperate if they need proof of my identity.

    Now on 2.2.2019 a "photo of the medical certificate of my ability to act" was requested.

    In Germany, everyone is able to act until a court decides the opposite and appoints a guardian. In Germany, a doctor cannot make this decision and it is therefore not possible to obtain a medical certificate.

    Furthermore there is no legal basis to request information about the religion, sexual preference, political orientation or any health condition
    from players.

    Nor do they have any reason to doubt my ability to act. I have current accounts, ID and my own apartment. I have already clearly proven all this to them - partly notarised.

    Of course, I am still prepared to prove my identity, but please do so in a target-oriented and short-term manner. After more than a year, the period for verification is clearly exceeded.

    I have nothing to hide and have always behaved completely correctly.
    I expect the same from them now.

    So I'm looking for a fair chance to clarify any open questions within a very short time and thus bring the "verification" to an end.

    Please discuss this with the appropriate department:

    What reasons do they have for doubting my ability to act?

    What other reasons do they have for doubting my identity and how can I finally eliminate it?

    Thank you very much for your support.

    Best regards,

    Elepantino

    Account: 13075983

  7. #267
    Ashley Clark is offline Sponsor Affiliate Program
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    Quote Originally Posted by wczvonce View Post
    hi, my account id is: 29049703
    Hi!
    Yes, I was told that you've already managed to provide some information with signature and stamp, but it was just a different type of document that declares that you are a client of your bank.
    Please get in touch with your bank and ask them for another reference. It is impossible that they cannot provide you some basic information.

  8. #268
    mbv747 is offline Public Member
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    Default 1xbet refuses to payme my payout

    Hey guys,
    I'm newbie in betting world. I have made a deposit in 1xbet through mastercard for $600.
    I had the begginer's luck and after few bets i won $2880.
    I tried to withdraw it trhoguh Mastercard and here the horror will start. All the withdraws attemps have been rejected by 1xbet , they claim that it has been denied by bank. I called my bank who confirmed that they can't reject any upcoming payment and this is not true.

    I come back to 1xbet and i asked them to provide me the proof that the payment has been rejected by my bank...they are not able to provide me that and they keep sending me a generic email.

    I have more than 50 emails with them with no progress, i'm just losing my patience and they are using psychological torture to push me to give up.

    I can't also chose any other alternative method to withdraw my money as they are requesting that the withdraw should be proportional to the payment method.
    Any help or advise would be appreciated
    Cheers

  9. #269
    Papito is offline Brand New Member
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    Can someone connect me about 1xbet? I made a withdrawal and after a full week, I still haven’t received the money. When u contact customer support, they keep telling me the same **** and that I have to wait. This can’t be true? They keep replying the same ****. My accound ID: 78116397

    Dear customer,

    Your request has been sent to our specialists. You will receive a reply as soon as it is processed.
    Best regards,

    1xBet Customer Support Team.

  10. #270
    Ashley Clark is offline Sponsor Affiliate Program
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    Quote Originally Posted by mbv747 View Post
    Hey guys,
    I'm newbie in betting world. I have made a deposit in 1xbet through mastercard for $600.
    I had the begginer's luck and after few bets i won $2880.
    I tried to withdraw it trhoguh Mastercard and here the horror will start. All the withdraws attemps have been rejected by 1xbet , they claim that it has been denied by bank. I called my bank who confirmed that they can't reject any upcoming payment and this is not true.

    I come back to 1xbet and i asked them to provide me the proof that the payment has been rejected by my bank...they are not able to provide me that and they keep sending me a generic email.

    I have more than 50 emails with them with no progress, i'm just losing my patience and they are using psychological torture to push me to give up.

    I can't also chose any other alternative method to withdraw my money as they are requesting that the withdraw should be proportional to the payment method.
    Any help or advise would be appreciated
    Cheers
    Hi!
    First of all, no one is trying to torment you. This sometimes happens when withdrawing funds with a credit card. I will try to help you in this case, but for this I need your account ID to make a request to our Security Service.

  11. #271
    Ashley Clark is offline Sponsor Affiliate Program
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    Quote Originally Posted by Papito View Post
    Can someone connect me about 1xbet? I made a withdrawal and after a full week, I still haven’t received the money. When u contact customer support, they keep telling me the same **** and that I have to wait. This can’t be true? They keep replying the same ****. My accound ID: 78116397

    Dear customer,

    Your request has been sent to our specialists. You will receive a reply as soon as it is processed.
    Best regards,

    1xBet Customer Support Team.
    Hi!
    In this situation you should have provided some specific information to the Security Service: an exact date and time of your withdrawal and payment system that you used for transaction. Have you done it yet?

  12. #272
    Papito is offline Brand New Member
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    I have done all of these things. They’re just refusing to help me. I guess I’ll have to file a colplaint with the license holders. I have seen ln reddit that i’m not the first one who has had similar problems. They just refuse to pay out the money that I earn. When I be depositing money, there isn’t a single problem with the sepa bank transfer system but when it’s to pay out their users, all of a sudden, there are all kind of problems. I refuse to get ripped off. I’m sorry

  13. #273
    Deliverydoom is offline Brand New Member
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    maybe writing here does not help anything, they do not solve anything, I just received the same answers that I get by email in 1xbet. I have 10k and I feel like I've already lost them...

  14. #274
    Ashley Clark is offline Sponsor Affiliate Program
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    Quote Originally Posted by Papito View Post
    I have done all of these things. They’re just refusing to help me. I guess I’ll have to file a colplaint with the license holders. I have seen ln reddit that i’m not the first one who has had similar problems. They just refuse to pay out the money that I earn. When I be depositing money, there isn’t a single problem with the sepa bank transfer system but when it’s to pay out their users, all of a sudden, there are all kind of problems. I refuse to get ripped off. I’m sorry
    I understand your position. I made a request for further help from Security Service. As soon as I receive an answer, I will inform you.

  15. #275
    Ashley Clark is offline Sponsor Affiliate Program
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    Quote Originally Posted by Papito View Post
    I have done all of these things. They’re just refusing to help me. I guess I’ll have to file a colplaint with the license holders. I have seen ln reddit that i’m not the first one who has had similar problems. They just refuse to pay out the money that I earn. When I be depositing money, there isn’t a single problem with the sepa bank transfer system but when it’s to pay out their users, all of a sudden, there are all kind of problems. I refuse to get ripped off. I’m sorry
    I contacted our Security Service for your case one more time. I want to assure you right away that we do not refuse to help our players. On the contrary, we work 24/7 and do our best to find a solution. The problem has arisen and we passed it to our specialists. Unfortunately it cannot be resolved immediately. All staff are waiting for a solution.

  16. #276
    ice's Avatar
    ice
    ice is offline Brand New Member
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    Too many problems, we stopped advertising 1xbet and 1xbit early last year.

    Despite the many problems, 1xbet ads are becoming quite common.

    Why are 1xbet still open even though you can't withdraw money and there are many crying users?

    You should know that there is a problem with the payment process.

    I can not see the attitude to try to recover the trust of the users.

    It's really a good bookmaker, so if you want to continue doing business, please recover to a trusted company.

  17. #277
    Ashley Clark is offline Sponsor Affiliate Program
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    Quote Originally Posted by ice View Post
    Too many problems, we stopped advertising 1xbet and 1xbit early last year.

    Despite the many problems, 1xbet ads are becoming quite common.

    Why are 1xbet still open even though you can't withdraw money and there are many crying users?

    You should know that there is a problem with the payment process.

    I can not see the attitude to try to recover the trust of the users.

    It's really a good bookmaker, so if you want to continue doing business, please recover to a trusted company.
    Hi!
    Thank you for your feedback. I'd like to inform you that there are often problems with the payment system. It can take 1-7 days to transfer money depending on a region and payment system. If you personally had any problems with withdrawals, you can always send me your account ID and I will try to help you.

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