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  1. #21
    JamieG1981's Avatar
    JamieG1981 is offline Public Member
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    I ain't had no password reset email as they said you would need, as far as I am concerned it hasn't happened yet.

    I might be wrong?

  2. #22
    Lee1 is online now Public Member
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    I don't believe they have finished the switch over yet.

  3. #23
    PromoteCasino is online now Private Member
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    I did get an email asking to reset the password, which I did but then you had to apply for the brands again.

    This turned out to have been sent out in error and was asked to hold off as the migration is still taking place.

    It is annoying when you get the message on the old system saying it has taken place.
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  4. #24
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    There's also no stats on the old system from the 12th onwards which is when the notice says they switched. So that's a little concerning.
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  5. #25
    TheBoyMitchell is offline Non-sponsor Affiliate Program
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    I just logged into the new back end and it wouldnt accept my username and password.

    tried a password reset and it asks you for the answer to your security question. Problem is it doesnt tell you what the security question is, so I cant get a new password.

    Probably just teething problems.

  6. #26
    mickyfu is offline Public Member
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    Quote Originally Posted by TheBoyMitchell View Post

    Probably just teething problems.
    Yeah, teething their way into your players and money.

    When Gala moved to their own platform, they modified my username to something different. I'd guess because I already had a GVC account with the same username as my Gala Income Accesd

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  8. #27
    newcustomeroffer is online now Public Member
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    I was told that if you have different IA accounts for multiple GVC brands that use the same email address then it needs a separate solution, so old login details won't work until they've resolved.

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  10. #28
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    I didn't received any email yet about the migration status, if they started the process I can only guess that once it'll be completely done we'll get an email...

  11. #29
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    Apparently its been delayed slightly as they hit a few problems with the migration.

    Should be done by end of the week
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  13. #30
    TheBoyMitchell is offline Non-sponsor Affiliate Program
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    Anyone seen either any updated stats, been able to log in to the new interface yet, or had any update from their AM?

    Only 6(?) working days until the end of the month.

  14. #31
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    Quote Originally Posted by TheBoyMitchell View Post
    Anyone seen either any updated stats, been able to log in to the new interface yet, or had any update from their AM?

    Only 6(?) working days until the end of the month.
    I was told its been delayed, not heard anymore about it though at this point
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  15. #32
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    Quote Originally Posted by allaboutthebets View Post
    I was told its been delayed, not heard anymore about it though at this point
    Same here.

  16. #33
    newcustomeroffer is online now Public Member
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    Heard nothing new here, expect it's also fallen in the middle of holiday season at GVC and IA which can't have helped.

  17. #34
    PromoteCasino is online now Private Member
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    The silence is deafening
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  18. #35
    Jambo is offline Private Member
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    The told until the end of this week they send everybody the new login credentials

  19. #36
    newcustomeroffer is online now Public Member
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    Quote Originally Posted by Jambo View Post
    The told until the end of this week they send everybody the new login credentials
    Nothing received here yet

  20. #37
    Jambo is offline Private Member
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    We also haven't received yet

  21. #38
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    So I'm guessing no-one knows what their earnings were for last month then. Not a terribly good sign...

  22. #39
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    Quote Originally Posted by TheBoyMitchell View Post
    So I'm guessing no-one knows what their earnings were for last month then. Not a terribly good sign...
    Nope...

    They say the links are still tracking so just having to cross our fingers that that is the case.
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  23. #40
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    I was expecting some headaches on this but the silence from them is deafening

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