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  1. #1
    Moonlight Cat's Avatar
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    Default Crazy GoDaddy. Need advice.

    1. Several days ago i made bid on GoDaddy auction ~ 1375 THB (Thailand Bath). This is ~ $USD 50.

    2. Before i made bid, i always check all twice. Account currency: THB (Thailand Bath). Near "Enter Bid" symbol of THB - Thailand bath. So i thinked that i made bid in THB.

    3. I made bid. All ok, my bid displayed in THB.

    4.) Today i log-in to my account and see, that all displayed now in $USD. My bid = $1375, that is too match.

    5.) I tried to explain all to support, but they don't want to listen me. They reply "all bids is non-refundable". And they don't to try understand my case.

    6.) Auction will end = 28 March 2018.

    ___________________
    From my point of view this is very unhonest business practice. They indicate to customer one price, and try to charge another price. x30 times more.

    I understand very well that GoDaddy is very big company and i am very small client. But i don't want to pay for they IT-bugs. I know, that the only one way to solve problem with big company is grub attention from somebody who is upper than support team level.

    Otherwise it's a vicious circle. I will try to explain my situation. They will not listen me.

    GoDaddy company registered in Arizona, USA. Is it possible in USA to send complain in regulator body? If yes, i would like to do this and send copy of this complain/complaints to GoDaddy.

    In big companies people don't like personal responsibility. Maybe this will work?

  2. #2
    nfint12 is offline Public Member
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    Do you have any screenshots to back up your clamp? Or perhaps you could take one of your account currency showing THB? I'd try to take as many as you could, and then try to contact them via Twitter (https://twitter.com/GoDaddy), as it's public.

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  4. #3
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    Quote Originally Posted by nfint12 View Post
    Do you have any screenshots to back up your clamp?
    No..(( Several days all was ok. Price displayed in THB. And today i see prices in USD.

  5. #4
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    I just tried to look into mistake bids on Godaddy, and they seem like they will not budge. You could email auctions@godaddy.com and explain to them, but I don't think you'll have much luck.
    Failing that, don't pay?

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  7. #5
    nfint12 is offline Public Member
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    Thats a pity, keep an eye on your account to see if it switches currency, also maybe contact your credit card company if that is your funding source.

    You can submit a complaint here:

    https://www.bbb.org/phoenix/business...le-az-22000169

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  9. #6
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    Quote Originally Posted by nfint12 View Post
    .
    You can submit a complaint here:
    Thank you. But i think may be this will be better?
    https://www.ftccomplaintassistant.go...ngStarted#crnt


    My compliance will be translated to readable English within next several hours.


    Off course i don't pay anything for GoDaddy. This is not my fault. But i am ready to pay fine $50-$100. But i am not ready to pay $1325 for they IT-bugs.

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  11. #7
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    Reply from support:
    Name:  godaddy4.jpg
Views: 195
Size:  28.7 KB

    This is what i see. This is not US Dollars.
    Name:  godaddy1.jpg
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    Name:  godaddy2.jpg
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    Name:  godaddy3.jpg
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Size:  4.6 KB

    If they accept only USA dollars, why they misleading customers and display all in foreign currency????

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  13. #8
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    FTC have special form for online auctions. I sent complain. English is not perfect but i hope, FTC understand it.

    Federal Trade Commission
    600 Pennsylvania Avenue, NW
    Washington, DC 20580


    Complaince to GoDaddy Operating Company, LLC and related subsidiaries.



    I would like to draw your attention to the activity of company GoDaddy Operating Company, LLC https://www.godaddy.com


    From my standpoint the company uses unfair business practice toward its clients who are not US citizens.


    In the middle of March 2018 I took part in a domain auction at GoDaddy.com (my account id:180339690). I’m a Russian citizen currently living in Thailand. Upon entrance into my account all prices were shown in Thai bath (THB). I was offered to make a bid in THB – Thai bath. After I made the bid the price was shown in Thai bath again and it was slightly less than the equivalent of $150 (USD).


    On the 24th of March, 2018 upon login to my account on GoDaddy I found out that the price is shown in USD and it is 30 times higher than the bid I had placed.


    The customer support hadn’t resolved this issue.


    For example when you see a price of $10 your card is charged ten times more as the seller implied different currency than you saw. That’s how GoDaddy dealt with me as well as I suspect many customers from outside of the US.


    In social media you can find similar complaints to GoDaddy.com from non-US citizens from across the globe .


    From my standpoint GoDaddy runs an unfair business practice on a regular basis that constitutes intentional fraud towards non-American clients regarding foreign currency transactions using web interface with convoluted and incorrect data counting on that people being deceived aren’t protected by US laws. This is purely fraud and discrimination practice.


    A contract could not be considered fair if one of the parties is presented with knowingly unjust conditions.


    I assume that GoDaddy company has many similar claims from clients outside of the US.


    I kindly request to execute measures to stop the unlawful business practice from this company in accordance with the local legislation.

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    Godaddy and Thailand Bath? This dont really make sense...
    Can u check the page with a another browser ? Still bath ?


    The point is,the problem is on your end (probably)...your browser display a wrong currency.
    On the other side, Godaddy should cancel the bid -should be not a big problem for this company...

    Btw,how did u pay?

    Regards

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  17. #11
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    Quote Originally Posted by Progger View Post
    Godaddy and Thailand Bath? This dont really make sense...
    Can u check the page with a another browser ? Still bath ?
    As you see This is not only problem with THB. Today i speak with some Russian GPWA members. The same problem with Russian rubles.
    People type-in sum in Rubles, GoDaddy charge in USD.

    Name:  godaddy5.jpg
Views: 187
Size:  88.6 KB

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  19. #12
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    I can say I see prices in COP (Colombian Peso) in the first column (PRICE) and see a mix of USD and COPin the second column (MAKE AN OFFER)

    Name:  1.jpg
Views: 105
Size:  84.0 KB

    https://gyazo.com/13eeee9129f8f9f37f4045194e4830f2

    (Images are not loading, I don't know why, I just left a Gyazo link)

    If I try another location (choosing in the top left), for example France, it is the same thing, a mix of currencies.

    Seems confusing IMO
    Last edited by universal4; 26 March 2018 at 10:21 pm. Reason: fix attachment
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  21. #13
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    Quote Originally Posted by Progger View Post
    On the other side, Godaddy should cancel the bid -should be not a big problem for this company...
    They don't want. They think that i must pay $1325.

  22. #14
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    Quote Originally Posted by Moonlight Cat View Post
    They don't want. They think that i must pay $1325.
    Charge back the money....explain the problem,add some images - maybe u can get your cash back.
    What a shame for a big hosting/domain company...

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  24. #15
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    The auction did not end yet. Just cancel your credit cards and payment information there. And move domains out.

    You can make another account easily if you want to go to auctions again.
    The most sad thing is when cat dies.

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  26. #16
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    Quote Originally Posted by Sherlock View Post
    The auction did not end yet. Just cancel your credit cards and payment information there. And move domains out.

    You can make another account easily if you want to go to auctions again.
    1.) Impossible to cancel card. GoDaddy system don't allow me to do this. I am only withdraw all money from this bank account.
    2.) I may move domains out only in May 2018.
    3.) I think i do this, if they lock my account. Create another.

    The problem is, that they made me very angry. I am too emotional person. (

  27. #17
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    Quote Originally Posted by Moonlight Cat View Post
    1.) Impossible to cancel card. GoDaddy system don't allow me to do this. I am only withdraw all money from this bank account.
    2.) I may move domains out only in May 2018.
    3.) I think i do this, if they lock my account. Create another.

    The problem is, that they made me very angry. I am too emotional person. (
    How did u pay ? Credit Card ? If yes ,ask your bank...fill a dispute and charge back the money.

    Simple..

  28. #18
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    Quote Originally Posted by Moonlight Cat View Post
    1.) Impossible to cancel card. GoDaddy system don't allow me to do this. I am only withdraw all money from this bank account.
    2.) I may move domains out only in May 2018.
    3.) I think i do this, if they lock my account. Create another.

    The problem is, that they made me very angry. I am too emotional person. (
    Haha.
    You are dealing with absolute **** corp. and you knew it hopefully, so you gotta be prepared for this.
    You can actually cancel the card (if it was not charged yet) at bank and ask for a new one (rather when it settles down, sometimes even replacement card has the same numbers).

    I do not think they will block your domains until May, but not sure.


    The only value they have are really the auctions. I guess you do it more frequently, bc you have domains locked until May. Other auctions and prices were ok? I hope you were not transferring valuable domains TO GD.

    Maybe you tried to game the system a bit and their broken system actually got you?

    I remember like 12 years ago I tried to park some domains there. I actually had to pay a fee for it. After several months when there was several hundred USD, I tried to withdraw the money through their shitsystem and in the end they locked my account and got a system message I sent there fraudalent traffic. Nobody ever replied back to me anything else than the classic robotic talk.
    The most sad thing is when cat dies.

  29. #19
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    Quote Originally Posted by Sherlock View Post
    I remember like 12 years ago I tried to park some domains there. I actually had to pay a fee for it. After several months when there was several hundred USD, I tried to withdraw the money through their shitsystem and in the end they locked my account and got a system message I sent there fraudalent traffic. Nobody ever replied back to me anything else than the classic robotic talk.
    Sedo pulled the same stunt on me in 2011.

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    Godaddy is a vacuum of cash, in all sorts of shady ways. Way overpriced, and terrible to try to cancel anything.
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