Do you want the casinos you promote to phone your players?

[Daera]

NO. I wouldn't mind if an AM who I know will not misuse this option calls one of my players. But that does not work because what happens when the AM changes his/her job?

Hi Nandakishore,

In my original question of this poll, I didn't mean your account manager that you know would be doing the calling. He/she probably wouldn't be. Someone else working for the casino would be calling players. Someone you don't know probably.

And I also didn't mean to ask if it was ok to call one of your players. I meant to ask if you'd mind if the casino had someone (anyone) call ALL of your players trying to get them to convert.

Just wanted to be clear on that.

[Daera]

One program is currently trying this...

I decided to give them a try.

I have seen a huge increase in conversions and repeat deposits with this program.
They are more than doubling my averages.

When I see an increase in repeat deposits.. I can only assume that the players are happy with the calls.

Hi Lotso,

Would you mind saying which program you're referring to? I'm curious, since you said it's working well.

[aksana]

To be fair, I never asked them to deposit when I called them.

I told them I was calling to do some quality assurance and wondered if they could give me some feedback on why they decided not to play with us anymore.

Once they told me why, if they did, I told them for their help I would give them something in return and if they were interested they could just reply to the email I was going to send them. That was after they spoke to me and not before.

I was never invasive at all, and in any case, if they actually listened past the "I'm Renee from Blah Casino" before telling me to f*** off, they were actually quite pleased I called... The only reason I got from players willing to tell me why they weren't playing anymore was that they had no money.

I guess that helps in any case

Personally if someone is trying to sell me something I would tell them to go jump too (or stick them on the washing machine so they can listen to the spin cycle) but if someone is asking for feedback I would be more than happy to give it to them. After all, if I want to use that product again, I would like it to be improved for when I do use it again, whatever it may be.

Understood that most people are not like me though and I can see your point Daera.

Maybe you are right, Renee, but as for me, even asking for feedback via phone is not good. yes, I understand that some players like to be phoned by casinos, but I'm sure most players don't like it. And do you call them to their cell phones or home phones?

Personally, I don't like when affiliate managers call me to my home phone, but it's not so bad, but when they call me to my cell phone, it makes me so angry, because usually they call me when I'm out of my office (when I'm with my friends, when I do shopping and etc) They even may call me on Saturday or Sunday, so as for me it's very horrible.

[arkyt]

Opt in/out and I have no problem with it - if players are not given that option then I would have a problem with it.

I figure loyal players would have less of an issue with it, specially if it were conducted in the manner Renee stated. Why not contact players who have not played in a long while and/or have never deposited? If they get upset no loss - if they convert to a player its win-win!

As far as getting upset because partners are calling you - why give a particular phone number if you don't want it to be used? You can get any number of phone numbers - I have used call-wave for years and have plenty of numbers actually - they work quite well.

[bb1web]

I trust CR to take a classy approach but on the whole I would definitely vote no because I get cold calls all the time from a time when I bought some xanax from an online pharmacy.

They sold my number and now i might get as many as 20 calls in a day from these a-holes.

they've actually done me a favor. They've pissed me off so much with their harrassing approach that now I'd go without the happy pills before giving them the satisfaction of my business a second time.

I know I'm not alone but the people who reward such rude behavior seemingly out number the rest of us or why would these places continue in such annoying fashion?

Anyone seen the freecreditreport.com advertisements? they're annoying so why would I reward being annoyed by giving my business? Yet it is absolutely very obvious that the annoying approach is working ... which makes me sick.

What it tells me is that there are people in the world so freakin' lazy they would choose to reward someone who not only annoys them but then will not stop annoying ... even if you were to go to their place of business and spend money ... rather than spend a few minutes googling that item and finding another business to provide that item/service instead of some place that thinks so little of us that they openly and blatantly annoy us in the same manner of that of a dog or cat that meows or barks until you pet it and then starts again the minute you stop.

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BTW if in doubt ... re-read Renee's experience. Most people were so unappreciative that they used extreme language to puncuate their displeasure.

[raphnix]

It's like calling your players to play more to leech their losses. It would be a complete NO. Though players might not know your terms about the casinos they play with, conscience will sue you for sure.

[Daera]

I know I'm not alone but the people who reward such rude behavior seemingly out number the rest of us or why would these places continue in such annoying fashion?

Anyone seen the freecreditreport.com advertisements? they're annoying so why would I reward being annoyed by giving my business? Yet it is absolutely very obvious that the annoying approach is working ... which makes me sick.

I couldn't have said it better. I find this stuff very rude and annoying. I would be one of those people like Renee ran into, and wouldn't be very pleasant on the phone either. Not for a telephone solictor.

To me, being called like this, by a casino I don't really even know (if they're calling to try and convince me to make my first deposit), is nothing less than TELEPHONE SPAM.

I hear that spammers can bring in good results also, for an inexpensive price. That doesn't mean I'll resort to spam, or want the casinos or anyone else to spam my players.

[Renee]

It's like calling your players to play more to leech their losses. It would be a complete NO. Though players might not know your terms about the casinos they play with, conscience will sue you for sure.

Our wager model does not pay on losses. It pays on wagering and it's actually in the affiliate's best interest for the player to win so they can keep playing and earning the affiliate $$.

I couldn't have said it better. I find this stuff very rude and annoying. I would be one of those people like Renee ran into, and wouldn't be very pleasant on the phone either. Not for a telephone solictor.

To me, being called like this, by a casino I don't really even know (if they're calling to try and convince me to make my first deposit), is nothing less than TELEPHONE SPAM.

I hear that spammers can bring in good results also, for an inexpensive price. That doesn't mean I'll resort to spam, or want the casinos or anyone else to spam my players.

I promise I was lovely on the phone and didn't pressure anyone!

[Daera]

Our wager model does not pay on losses. It pays on wagering and it's actually in the affiliate's best interest for the player to win so they can keep playing and earning the affiliate $$.



I promise I was lovely on the phone and didn't pressure anyone!

Renee, you can call me or my players any time you want. You're always lovely and conduct yourself very appropriate. You're excluded from my gripes here.

[AmCan]

i've received a few calls over the years. the first time my wife came to tell me there was someone calling from XYZ casino, i was shocked.

But, i get "Courtesy Calls" from my credit card companies/banks all the time to sell me new services, so they can ding my card every month. Unfortunately when you do business with people in the US and Canada, they get the right to spam you.

I think when casinos get the players info, they should provide a check off "please don't call me".

[gamblingbutler]

It is a good question, a really good one indeed!

I guess before reading this thread I would have encouraged the casinos to call our players if they allowed it by flagging a "you can call me box" or whatever. But on 2nd thought I am not so sure anymore. Affiliate managers seem to be hopping from one brand to the next lately and the person you once trusted to do an excellent job calling players at brand X, might have switched over to brand Y and the new guy at brand X is a moron who might scare our players away....

So... really not sure about that one!

[Skinski]

No, I get enough telemarketing calls already.

[casinojack]

Being the question is so broad, what do you think of this let me bring up some points.

I been doing this a while, and here is how I handle it, Here is a sample call to a registered user who NEVER deposited, something like this:

"Hello John Smith, I am Jack with Bogart Casino. We like to call our players to get some feedback on the games and your experience with us. Mind if I ask what game you like the most ?"

After this, and a few other questions, I might ask this:

"Well thanks for your time, would you like us to call you when we have promotions?"

If they say no, never call them again, if yes, then life is good..many times, they ask about current promotions then.

Now that being said, They might have cut me off from the start and told me to f%^$k off, and I remove them.

So to be clear, You would not want even this type of call to your players?

[mojo]

I think as long as it's done responsibly. Like I said, one bad marketer will ruin it for everyone.

I get calls from vegas all the time and don't see the difference. Along with mortgage, car insurance blah blah. The recipient just needs to request do not call.

Once in awhile it works or companies wouldn't do it.

Another reason for regulation.

[EricEricEric]

unsolicited calls etc are a part of life unfortunately... I don't particularly like them myself but when I've been called in the past by casinos I signed up at but never deposited (betus) i just cut the convo short and go on living my life. doesn't ruin my afternoon. you can ask to be removed from the call list. if they continue to call then it's a problem. so like everyone has been saying if the call is done professionally i don't see the big deal. if someone is really concerned about a possible call they don't have to hand out their phone number upon the "fun" signup in the first place or do the 555-555-5555 job

we get loads of conversions this way. on tracking codes that are no longer even active. operators will give these fun players un-advertised bonuses and promotions to entice a deposit.

do your players really remember what affiliate they signed up through that brought this phone call upon them? maybe, maybe not. are opposed affiliates afraid this phone call reflects poorly on their portal or they just think it's not going to bring them any conversions?

[Daera]

Being the question is so broad, what do you think of this let me bring up some points.

I been doing this a while, and here is how I handle it, Here is a sample call to a registered user who NEVER deposited, something like this:

"Hello John Smith, I am Jack with Bogart Casino. We like to call our players to get some feedback on the games and your experience with us. Mind if I ask what game you like the most ?"

After this, and a few other questions, I might ask this:

"Well thanks for your time, would you like us to call you when we have promotions?"

If they say no, never call them again, if yes, then life is good..many times, they ask about current promotions then.

Now that being said, They might have cut me off from the start and told me to f%^$k off, and I remove them.

So to be clear, You would not want even this type of call to your players?

If you made the call and this was the dialogue, I'm sure it would be ok. Though honestly, I still wouldn't welcome the call myself as a player. But I bet you could win me over during the call.

[casinojack]

Ill call ya at midnight on a Sunday with a ok offer

[Daera]

Ill call ya at midnight on a Sunday with a ok offer

Actually, that sounds like a pretty good time.
As long as you don't call at 7:00am on Sunday (or any day!) LOL

[Nandakishore]

Now that being said, They might have cut me off from the start and told me to f%^$k off, and I remove them.

As a player I would have done that, or I would have told him to use the mail contact to get any feedback. When someone calls me on phone, I can't even identify him.