Euro Partners is listed as Predatory Affiliate at Affiiateguarddog

[VN111]

The communications from this group has been poor (at best) for years....

And as far the sats, they are still broken since EP made a complete mess of the migration (MANY affiliates lost players) and the campaign tracking has NOT worked since the switch....

Robin, please let me know if there were also players lost from our account during the migration and if so, how many and their screennames.
If this isn't the case please send me a list of all players with:
- screenname (NOT theTTR#) and Sign-Up date for the years 2006, 2007, 2008, 2009 and 2010.
Thanks

[GFPC]

did you ever have TonyG players VN111 when Europartners were pushing them?

[VN111]

did you ever have TonyG players VN111 when Europartners were pushing them?

Ah okay. Didn't get, that only the TonyG players were affected. In this case - it's okay for us, cause we've never promoted TonyGPoker.
Thanks for clearing that up, GFPC!

[GFPC]

Ah okay. Didn't get, that only the TonyG players were affected. In this case - it's okay for us, cause we've never promoted TonyGPoker.
Thanks for clearing that up, GFPC!

NO no i was just asking if you had Tony G players.. I know way back when TonyG left Europartners all those TGR usernames were removed from trackers, but that was a long time ago. Some affiliates I recall were not compensated. I was just asking since it may have been related.

As it stands for Poker Ocean (now Titan) and Titan - TTR numbers - i have no clue.. That is a completely different matter. With all those stats issues from a while back I seen some affiliates complain they lost players. I am not sure how it all worked...Since we stopped sending traffic after testing and we found our tester account did not track.(However it was a casino account - and we were told it was a cookie issue).

[VN111]

As far as i know these TTR numbers for Titan are still in use beside the usernames / screennames. I've just asked for the screennames and not the TTR# cause it's easier to verify stats by having the screennames.
Anyway...for my part i more and more see this whole ep discussion as a waste of time. For example if the stuff happened is called "minor bugs" that clearly shows me that there are the wrong people or a complete wrong attidude in place. So my honest advice to everyone is - diversify your business. You won't see most of this kind of stuff happen with non-gambling affiliate or PPC programs.

[GFPC]

Some good advise mate- than you!!

Believe me I am really active in finding the best most trusted programs. There are some of us who do random testing as we speak and I have developed some great ways to find out who is doing the stuff they are not suppose to .

There are still allot programs that are decent - just not so many you can fully trust! On the flip side - the same goes for affiliates.. Its the business were in I guess.

[EP Relations]

Hi,
fficeffice" />>>
I would like to respond to Universal’s. I am sorry that you feel that the stats are still not up to par. Please let me know what the issues are and I will be more than happy to bring them to our tech team and see what the status is on these issues. As for stats being correct and up to date and tracking these all are working. There are times when yes stats will be down for a few hours here and there but no data is ever lost. Even during the migration, even when the system was down all data was recovered. Therefore VN11, I would like to help. I have spoken to your affiliate manager, as well as the head of affiliates about your post and they too would like to try and find a solution to any outstanding issues you might have. I think the best course of action is to be in touch with your affiliate manager, explain in detail what you need and he will do his best to make that happen.
>>
As for responding more promptly, I apologize. I try to do my best. I don’t have immediate access to a lot of the information people need here and that is why I push for them to speak to their affiliate managers first. In regard to the Affiliate with the player who had a chargeback, if he would have communicated with his affiliate manager he/she could have answered him more promptly. I had to go through several channels to get the following information: A chargeback was made to the player by their credit card company. This decision was made by the credit card company and I do not know how they came to it but that’s what was decided after the investigation. The player is not currently active. Therefore there is no loss of revenue since there was no revenue earned on this particular deposit.
>>
Universal, I know what your involvement was in the past trying to help us fix all issues with the stats system, I am not sure who asked you to stop, but I do want your feedback. I know it was helpful in the past and I am sure it will be helpful today.
>>
Best,
Robin

[universal4]

As far as the affiliate that had the player with the chargeback, the affiliate was here asking for help and communication many times but did not get any, and when the player started playing again causing more negatives it looked quite suspect.

Since there was a rather large chargeback on the account, why was the account not locked?

If the chargeback happened, and the casino lost the money, was it not taken out of the players balance?

Has the player been able to successfully deposit later?

Rick
Universal4

[oyropa]

My AM tell me today this player makes more Chargebacks.....

But 2 weeks later after his first chargebacks ??? in this 2 weeks there was no new deposits from this player

His last deposits was on 12 oct ...... and this deposits was at 12 oct Chargeback....

Why 2 Weeks later again an Chargeback of 840 $ ????

[oyropa]

@Robin i hope it is ok for you to post your last PM to me , because iam interested on the opinion from another affiliates with more expiriance than me .

The PM :

Hi,

I know you spoke with your Affiliate Manager today and she explained everything to you.
Basically the credit card that the player used will be chargedback because the credit card company has decided after investigating that the player is entitled to the chargeback. At the moment only $840 was returned to the player. We do not know how much the credit card company has decided to return to the player or when. They have their own system that they work with and they decide how much to return and when. The player is no longer playing and if they do choose to play they have to register a new credit card. I would also like to point out that after the initial $8000 deposit was made the player did not use any of it to play. The immediately called the internal support to notify them that they did not make this deposit. we cannot control a player and what they choose to do. "

You say that the 8000$ is still not returned to the player , but returned from my account ? Is that right ?

Since 4 Weeks the 8000$ is not returned , but 840 $ before 2 Weeks ???

Thx for response ....

[EP Relations]

Hi Universal,

I want to clarify that the was frozen after the player had contacted support and told them that they did not make that deposit. The account was then under investigation by the credit card company and Playtech. After investigating the credit card company decided that the player deserved a chargeback. The way the process the chargeback is in small amounts, I can't explain why because I don't work for them but this is how it was explained to me. The player never used any of the funds that they deposited and asked for a chargeback on. No money was lost or spent.
At this moment in time the player has not started playing again. If they choose to return they will need to register a new form of payment in order to make a deposit.

Oyropa, I think you misunderstood your AM. I have PM'd you regarding the player and the chargeback. The player might have deposited on October 12th but no chargeback was made at that time, as I explained to you back then the account was frozen. No chargeback had been made but in your account because the player was frozen you could no longer see the deposit. The $840 is currently the only chargeback that has been made.

Hope this clears things up in this regard.

Robin

[oyropa]

Hi Universal,


Oyropa, I think you misunderstood your AM. I have PM'd you regarding the player and the chargeback. The player might have deposited on October 12th but no chargeback was made at that time, as I explained to you back then the account was frozen. No chargeback had been made but in your account because the player was frozen you could no longer see the deposit. The $840 is currently the only chargeback that has been made.

Hope this clears things up in this regard.

Robin

But if there was no Chargeback and nothing cleared on this situation on 12 Oct. Why the 8000$ was suddenly dissappeared so quikly ??? IF this account was frozen then i think you have also to see the 8000$ deposits in the Stats because the Account is frozen ! ????

[EP Relations]

Oyropa,

When an accout is frozen and the player says that their card was stolen then you do not see the $8000 anymore because this was not a real deposit. This money does not show in your revenue or in ours. In this situation the credit card company is in the process of crediting this charge back to the player. This is how chargebacks work.

[oyropa]

Oyropa,

When an accout is frozen and the player says that their card was stolen then you do not see the $8000 anymore because this was not a real deposit. This money does not show in your revenue or in ours. In this situation the credit card company is in the process of crediting this charge back to the player. This is how chargebacks work.

OK , The credit card was stolen ..... , but at 11-12 Oct there was Netgaming about this 8000 $ also my revshare was more than 3000 $ !!! I saw all this in the stats

I saw step by step deposits from 11-12 Oct till there was a total Deposits about 8000$ maybe 8-10 deposits ....

But the biggest question is : Someone steel his creditcard ..... but how should this theaf know that he have an Player account for gambling......and the theaf hacked his gambling account to play with his account ????

Normally when a credit card is stolen , the theaf goes shopping and not gambling at online casino with the account from the credit card owner ..... ????

[casinobonusguy]

Maybe the player has a gambling problem and pretends the card is stolen so they do not have to pay for their losses.I sold an item on ebay a few years ago and after about 3 months my paypal went negative from chargeback so is it possible the cc knows all will be charged back but may not show yet?