Euro Partners Update on Open Issues

[EP Relations]

Hello All,

I wanted to address a few of the key issues that have continuously come up and let everyone know where we stand at this moment. I went back and found a post from Jarvi that basically laid out most of the problems you were experiencing.
- when are we going to be able to run reports for sub-affiliate earnings across all sub-affiliates and not just one at a time?
This is currently working. You can now run sub-affiliate reports for all sub-affiliates at once.

- when are we going to see actual earnings in the sub-affiliate reports rather than just gaming revenue and having to calculate it based on the tier level and percentage?
At the moment this works in the back end, meaning your Affiliate Manager can send you this information without any issue. It should be working in the front end for all of you the first of November.

- please do something about the speed to run the reports. They take far too long.
The performance has been improved, the reports are running much faster and more efficiently. Please check for yourself and let me know how its working for you.

- can we please have simplified banner and text link retrievals? There are too many clicks and new windows to get the code. It takes me ten clicks to select a text link, copy it into a text editor and highlight just the part I need, and that's using the default profile and landing page so add another couple if I want to utilise that functionality. Banners are worse...
We have started a redesign to make this simpler and easier to use. We are looking to have these changes made by the start of the New Year.

- when selecting text links we have to chose the number of characters first. This list should only be populated with the available options. eg no link for Casino Tropez/English/128 characters and we don't find that out until after clicking the Show Results.
This is another thing we are looking to change and is in redesign – we hope to have it implemented by the end of 2010.

- please change the code so that we can highlight just the parts we need and without all the formatting and other html code. Many of us just want the link because we only add that part to our banner rotation and click tracking applications.
This feature has been added to our wish-list of changes we would like to see to the system and will be a part of phase 2 in the redesign. We have the idea of possibly opening up a new thread to hear your suggestions on this matter. If you are interested in being involved please let me know.

- if you tell us to contact our affiliate managers with stats issues, give them the authority to do something about them and take responsibility rather than just passing on to a nameless person.
Often these issues need to be investigated and the Affiliate Managers can’t do this on their own without technical help. It is definitely taking too long to answer stats queries and we are working to speed up this process and depending on the stats issue we will try to resolve it within 48 hours of being notified.

- when is the dashboard summary going to be fixed so it only displays the current month earnings to two decimal places, the previous month and total this year actually show something rather than zero and I'm guessing the best month isn't correct either.
We have fixed this issue in the dashboard and now it has one row with the TLR, which is showing the correct data.

- when are the high level statistics going to be fixed so that the field name rather than var1-10 is displayed, chart level is displayed rather than TlrAmount
We are planning to add another row that will show earnings and this should be done for next month.

- when are the filters in the advanced stats going to be fixed so that the selected filters stay after the report has been displayed? At the moment only the date range stays and we have to remember what filters we have used when viewing the report because they collapse once the report is displayed.
We are looking to have the advance filters fixed by the end of next month. They are being fixed and then tested and it looks like we are on track for the end of next month.

- why isn't some-one in the forums at least once a day to keep up to date on issues?
I try to respond as quickly as I can. Sometimes I don’t have an answer right away and therefore it might take me a bit more time but I do try to get to every post as quickly as possible. I hope you have seen the change and that you know that I am here for all of you and I am trying to give the best service that I possibly can.

Cashier
We have completely removed the cashier page from the system since it did not work and was causing confusion amongst everyone. This feature has been removed and will not be returned. I hope this clears up any issues concerning the cashier.

Payment issues
I know last month especially there were a number of delays with payments. I have spoken to our payteam and they assured me that this will not happen in the future. Last month was a difficult one with the offices being closed for half the month due to the holidays here. I also got a clarification as to the dates that statements and payments are sent out. All statements should be received no later than the 11^th of the month and all payments should be received no later than the 14^th of the month. If you are receiving a payment after this date please let me know and also let me know what type of payment method you currently have. Every payment method has a different delivery time and this may be a factor in when your payment comes through.

I hope this helps get everyone up to date and clears up a few open issues. We had the idea of possibly starting a thread that would have a table with all the open issues where we can update regularly where everything stands. If you are in favor of such a thread please let me know.

[Anthony]

Thank you Robin for the update.

If anyone notices any additional issues not listed in Robin's review please let me know so I can follow up on them and make sure they are addressed.

[jarvi]

Thanks Robin. I will take me a while to digest all of this and comment. Will be back.

[arkyt]

How about a column that shows total historical players and one that shows total active players.

[EP Relations]

Hi arkyt,

Thanks for your feedback. I will bring this up to the developers and see what we can do.

Best,
Robin

[jarvi]

Robin, my comments in blue.

Hello All,

I wanted to address a few of the key issues that have continuously come up and let everyone know where we stand at this moment. I went back and found a post from Jarvi that basically laid out most of the problems you were experiencing.
- when are we going to be able to run reports for sub-affiliate earnings across all sub-affiliates and not just one at a time?
This is currently working. You can now run sub-affiliate reports for all sub-affiliates at once.
Yes, can confirm this is now working.

- when are we going to see actual earnings in the sub-affiliate reports rather than just gaming revenue and having to calculate it based on the tier level and percentage?
At the moment this works in the back end, meaning your Affiliate Manager can send you this information without any issue. It should be working in the front end for all of you the first of November.
This is already showing which is good. Net gaming plus my share of the revenue.

- please do something about the speed to run the reports. They take far too long.
The performance has been improved, the reports are running much faster and more efficiently. Please check for yourself and let me know how its working for you.
Appears to be better and by not having to run individual reports it is not as annoying.

- can we please have simplified banner and text link retrievals? There are too many clicks and new windows to get the code. It takes me ten clicks to select a text link, copy it into a text editor and highlight just the part I need, and that's using the default profile and landing page so add another couple if I want to utilise that functionality. Banners are worse...
We have started a redesign to make this simpler and easier to use. We are looking to have these changes made by the start of the New Year.
Looking forward to it, however, not holding my breath. Too many deadlines have passed in the last year and a half.

- when selecting text links we have to chose the number of characters first. This list should only be populated with the available options. eg no link for Casino Tropez/English/128 characters and we don't find that out until after clicking the Show Results.
This is another thing we are looking to change and is in redesign – we hope to have it implemented by the end of 2010.
See above.

- please change the code so that we can highlight just the parts we need and without all the formatting and other html code. Many of us just want the link because we only add that part to our banner rotation and click tracking applications.
This feature has been added to our wish-list of changes we would like to see to the system and will be a part of phase 2 in the redesign. We have the idea of possibly opening up a new thread to hear your suggestions on this matter. If you are interested in being involved please let me know.
Surely it can't be that difficult to just remove the bit of code that automatically selects the entire code and let us select.

- if you tell us to contact our affiliate managers with stats issues, give them the authority to do something about them and take responsibility rather than just passing on to a nameless person.
Often these issues need to be investigated and the Affiliate Managers can’t do this on their own without technical help. It is definitely taking too long to answer stats queries and we are working to speed up this process and depending on the stats issue we will try to resolve it within 48 hours of being notified.
I might not have been clear with this one. At the outset we were told to report things through to our AM so you had each affiliate reporting similar things to separate people when it could all have been done here in the forum. One off stats issues etc I'm happy to deal with the AM, however, when this new interface was put in place it would have made much more sense to have a single area to deal with all the issues. It just made the process more cumbersome and took longer for things to be addressed. Having to pass things through multiple people rather than just getting to a decision maker is frustrating. I'm not necessary advocating wanting to speak to your tech people, perhaps just some-one more involved with the project management of the new stats implementation. Reminds me of the children's game about tell a story to a person who then tells it to another etc and watching how distorted it ends up being.

- when is the dashboard summary going to be fixed so it only displays the current month earnings to two decimal places, the previous month and total this year actually show something rather than zero and I'm guessing the best month isn't correct either.
We have fixed this issue in the dashboard and now it has one row with the TLR, which is showing the correct data.
Nice fix, just remove the parts that didn't work properly. Sorry, bit sarcastic there and at least the TLR is showing correctly and appears to have top level revenue and sub-affiliate revenue.

- when are the high level statistics going to be fixed so that the field name rather than var1-10 is displayed, chart level is displayed rather than TlrAmount
We are planning to add another row that will show earnings and this should be done for next month.
Just checked today and appears to have proper heading now rather than the field names. Anyway to bypass this and go straight to the advanced stats? Yes, asking for a lot I suppose...

- when are the filters in the advanced stats going to be fixed so that the selected filters stay after the report has been displayed? At the moment only the date range stays and we have to remember what filters we have used when viewing the report because they collapse once the report is displayed.
We are looking to have the advance filters fixed by the end of next month. They are being fixed and then tested and it looks like we are on track for the end of next month.
This also appears to be working now. Thanks!

- why isn't some-one in the forums at least once a day to keep up to date on issues?
I try to respond as quickly as I can. Sometimes I don’t have an answer right away and therefore it might take me a bit more time but I do try to get to every post as quickly as possible. I hope you have seen the change and that you know that I am here for all of you and I am trying to give the best service that I possibly can.
I have seen an improvement which is good.

Cashier
We have completely removed the cashier page from the system since it did not work and was causing confusion amongst everyone. This feature has been removed and will not be returned. I hope this clears up any issues concerning the cashier.

Payment issues
I know last month especially there were a number of delays with payments. I have spoken to our payteam and they assured me that this will not happen in the future. Last month was a difficult one with the offices being closed for half the month due to the holidays here. I also got a clarification as to the dates that statements and payments are sent out. All statements should be received no later than the 11^th of the month and all payments should be received no later than the 14^th of the month. If you are receiving a payment after this date please let me know and also let me know what type of payment method you currently have. Every payment method has a different delivery time and this may be a factor in when your payment comes through.

I hope this helps get everyone up to date and clears up a few open issues. We had the idea of possibly starting a thread that would have a table with all the open issues where we can update regularly where everything stands. If you are in favor of such a thread please let me know.

I didn't use the cashier part so I can't comment. I hope the payments stuff has been sorted out. That said, in the world today I have a problem with businesses the size of Euro Partners not being able to attend to things every month regardless of holidays. Coming from Australia perhaps it is just that I don't understand religious holidays. Probably our most important holiday is coming up on Tuesday which is the Melbourne Cup horse race. Yes, most Melbourne workers get the day off as a public holiday.

As I said the Marc back in March/April, I am more than happy to provide extra feedback. That said, I offered my time and it wasn't called. Perhaps it was a misunderstanding with Marc, it just didn't seem like it from my end and came across more as no one was really interested in feedback and it was more important to just continue putting out marketing type speeches that lacked anything of substance and hope we would eventually lose interest.