Welcome to the official chargeback thread.
Because of the ongoing confussion regarding credit card chargebacks Ive decided to do a little homework. Now the homework is not all done but this would be a good thread for any affiliate old or new to read. Ive taken these bits of information from around the net, so if I got it from your site, forgive me for the greater good.
WHAT IS A CHARGEBACK?
WHAT ARE THE MOST COMMON WAYS A CHARGEBACK HAPPENS?A chargeback is the reversal of a previous sales transaction on a person's credit card. This is usually the result of the cardholder or card issuer disputing the charge posted to their account. Chargebacks usually occurs after the disputed charges have been investigated and is found in favor of the cardholder or card issuer.
DID YOU KNOW?
- Charges you do not recognize that appears on your credit card statement
- Being charged for something you did not receive
- Being charged multiple times for the same purchase
- An incorrect account number being captured, resulting in a transaction being posted to the wrong account
- A transaction being charged for an incorrect amount
For a chargeback to occura credit card company must do an investigation as to why the chargback is being requested. A gambler cannot simply say he/she didnt make the purchase or else we would all be doing it.
WHAT CASINOS SHOULD BE DOING THAT THEY ARE NOT
Online casinos are famous for calling people bonus abusers when it suites their needs. This is not just a random statement. Any affiliate or player knows its been going on for years. Not only does this hurt the industry but it also hurts affiliates. Why are casinos not putting players who decide to do a chargeback ( which is clearly fraud ) on a blacklist. That would be an excellent way to limit the number of times a fraud type player plays at online casinos.
WHERE IS THE PROOF?
When a cashback occurs, do you ask about it to your casino affiliate rep? As affiliates should we just take affiliate programs on their word? I would say no. This is because we have found too many programs that have been caught cheating affiliates out of earnings or at the very least having incorect stats. How can an affiliate get proof of a chargeback without recieving private information on the player? Ask for the issuing credit cards comapny name or telephone number. Thats not a violation or privacy is it? After recieving this information do some research. Talk to the credit card comapany by email or phone and ask them exactly what their policy is regarding Chargbacks.
HOW LONG DOES IT TAKE FOR A CHARGEBACK TO BE APPROVED?
I talked to three banks this week regarding chargebacks and I was told by each one of them that a chargeback can occur but only after approx 14 days and only after they have contacted the side which is being accused of wrong doing. Do casinos not prove that a deposit was recieved and played? I mean a casino has all your private information when you sign up. Surley they can provide proof to any bank or credit card company that is issuing a chargeback.
AS AN AFFILIATE
As an affiliate I suggest watching certain programs. programs with continuos chargebacks should be dropped. They obviously do not have secure enough sytems to prevent chargebacks from happening if its really happening at all.
Make sure you do your own homework. if you run a forum, talk to your members, find out when they deposited and figure out who made a chargeback if possible. Run contests with people requireing they provide their account number in order to win ( most forums do this ) and when a chargeback occurs ask your affiliate program for the players account id. Match it up ect. Im sure if we all work together at GPWA we can solve the ongoing issue of Chargeback and reduce losses in our earnings.
Cheers & Thank you.