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  1. #21
    casinocrush is offline Private Member
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    Hi all. I'm having issues with the merge also but my affiliate manager has been in touch.
    I did the merge using my main fortune account number (but there were actually 2 within the same account) and have been told that I need to re-run the merge process for each fortune account number (the FAxxxxx one).

    Unfortunately, my account at Buffalo seems to keep locking (been happening since last month) and not sure what is happening.

    I'm waiting again for it to be unlocked and then I'll try more merges as I had 2 accounts with Fortune before (and in each of them are 2 accounts I think from the prior Wagershare merge).

    Fingers crossed that the merge will be fully corrected and I get all my players back in my stats as it was a good regular amount from Fortune before.

    Hope everyone gets theirs sorted soon

    All the best,
    G

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  3. #22
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    Hi, I know exactly what you mean. I'm still sure that they are sorting themselves out. It was a very big merge and it will definitely need some time to get everything up and running properly.

    You have to be careful with your details and such though. I've also been locked out of my account for the smallest of things, but affiliate support is very responsive and always have my issues sorted out for me within 24 to 48 hours at the most

  4. #23
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    My Fortune players have disappeared from my Buffalo account... again !!
    I contacted support ... again !!
    I hope this is not going to be an ongoing issue.
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  6. #24
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    I have been waiting over 1 week for the fortune people to get Buffalo to put a whale back into my account .They found the player but tag does not match up was the response ,since I sent them my exported data from fortune they have gone silent .One of my players also sent email they received from Spin Palace so looks like they are trying to cross promote as well.

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  8. #25
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    I was able to just log into my buffalo account with my fortune account ok.
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  9. #26
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    Great to hear that you're sorted now afc

    Unfortunately, I'm still having troubles - my account kept being locked and now it's been unlocked by support again (who have been very quick in responding) ... however when I try logging in now the page just hangs and after a minute or 2 it goes to

    "This page isn’t working
    buffalopartners.com redirected you too many times."

    I hope it is purely a technical hitch and that it will be fixed soon. It's been over a week since the migration now and really expected things to have been a lot more straight-forward.

    I'm getting to the point that I might need to pause their advertising until things are sorted - I can't really understand how a big, experienced company can't do what should be a fairly simple migration albeit involving a LOT of data of course. I'll wait until Friday and keep my fingers crossed!

    All the best everyone and let's hope everyone gets sorted soon

    G

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  11. #27
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    I stopped advertising these clowns 8 months ago lol,, they still pay though.. Final note though, they don't care to talk to you unless you can bring in 100 NDP per month, do not care if you bring in over 50K a month, just NDP
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  13. #28
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    Fingers crossed for all of us here, casinocrush. Have they said anything else to you about this issue?
    Last edited by vtyunby65; 16 May 2018 at 4:55 pm.

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  15. #29
    casinocrush is offline Private Member
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    Quote Originally Posted by vtyunby65 View Post
    Fingers crossed for all of us here, casinocrush. Have they said anything else to you about this issue?
    It's gone quiet for today but I've also emailed my affiliate manager asking a few questions and hoping to hear back tomorrow / soon!

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  17. #30
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    Please keep us updated, casinocrush. I've also done the same thing as you and hoping to hear back from them the soonest. It must be some task for them, this merge.

    Please sort this out as soon as possible, Buffalo Partners.

  18. #31
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    I sent them screenshots of my missing Fortune players, and now I can't even log in.
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  19. #32
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    Quote Originally Posted by sweetbet View Post
    I sent them screenshots of my missing Fortune players, and now I can't even log in.
    Are you getting the same as me? I enter my login & password and when submitted - the page hangs for a minute or so and then goes to an error message saying about too many re-directs?

    I've been getting this since yesterday and just checked again today. The same is happening.

    I've not heard anything back today (yet). I wonder if perhaps it's a massive oversight bearing in mind how many programs were previously merged into Fortune Affiliates (both Brightshare and Red Returns at least).

    Lucky that the fortune site is still up so people can grab their reports / list of players and tags (there are so many different ones and in different formats).

    However, it would be nice to hear back something - even a communication to all affiliates about what is happening.

    Logging into Fortune Affiliates - it appears things there are still being updated - and if Buffalo are working on it (and leave the Fortune Affiliates site as it is whilst resolving the migration issues), then we can continue to monitor the fortune brands (and have an idea on earnings).

    I'd really like to hear *something* back from them by the end of the week (tomorrow / Friday) just to have some idea of what's happening.

    Anyway. Best get back to it for now ... looking forward to ANY updates from anyone

    G

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  21. #33
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    Default Fortune Affiliates & Buffalo Move

    casinocrush, yes, it appears that we're in the same boat as you. I'm guessing that all of the other active affiliates are also the same. We also get the same error messages. When trying to sign in, it will just load and keep loading without any progress for several minutes, and then just give us an error message of "too many redirects occurred." I think that we have to also keep in mind that they are transferring over all of the casino brands from ReferBack. I was told just last Friday that they should hopefully have everything back up and running again next week which is now next week. I believe that they will have this all sorted out for us very soon. If not this week, then next week for sure. I also believe that the reason why they are not responding to anyone is because they are too busy trying to get everything all straightened out. Sometimes, even when I just try to open up the webpage without even logging in, it will just keep on loading for quite a while and then just display a server error message.

    Please keep us updated if you hear anything.
    Last edited by vtyunby65; 17 May 2018 at 5:17 am.

  22. #34
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    Quote Originally Posted by casinocrush View Post
    Are you getting the same as me? I enter my login & password and when submitted - the page hangs for a minute or so and then goes to an error message saying about too many re-directs?
    That's exactly what I'm getting also. They've probably disabled logins until they sort it all out. It's very frustrating, especially for those of us who promoted them hard over the years and built a decent monthly income.
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  23. #35
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    Im also getting the re-direct loop error, I doubt its a locking issue more of a programming issue.
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  25. #36
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    I'm able to log into my account now, but all my fortune players are still missing. Support said that they will investigate my missing player issue.
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  27. #37
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    Thank you very much, Buffalo Partners, the problem has now been resolved for us

    casinocrush, are you able to log into your affiliate account now? You should be able to do so.

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  29. #38
    casinocrush is offline Private Member
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    Hey,
    Thanks for keeping us updated. I tried logging in and it took a little while but was successful.

    HOWEVER - it appears ...

    - My stats / revenue is showing the same amount as a few days ago when I could login.
    - My Fortune Affiliates accounts / stats are NOT showing at all.

    I did get a reply earlier today (from Support) saying it was with DEV and they'd keep me updated when they heard something.

    Maybe there will be more info tomorrow but for the time being - for me the migration has certainly not been successful (so far).

    I'm pleased to hear you are sorted vtyunby65. I hope others including myself will also be sorted soon.

    All the best everyone
    G

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  31. #39
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    I'm happy for you, casinocrush I hope that we will see this all resolved by next week at the very latest. It's at least a relief to see that we can log in again and actually see our stats. Mine keeps loading for a while too, but then eventually logs me in.

  32. #40
    casinocrush is offline Private Member
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    LOL I'm not "happy" yet - my Fortune Accounts have still not been migrated!

    I tried again this morning - and it took a while again but the earnings had changed a little.

    My Fortune Affiliates account is still updating so I'll keep my eye on that and hope that at they will start adding them to my Buffalo account.

    Anyway... back to working on sites again
    Last edited by casinocrush; 18 May 2018 at 3:35 am.

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