Full Tilt, the world's second largest poker room, went through a nightmare scenario on Sunday night after its server crashed during its heavy-traffic period. Coincidentally, this occurred at the same time rival site PokerStars was attempting to break a world record for largest online poker tournament (it did, with 149,196 players).
From Poker News Daily:
As of Monday morning, the poker site was up and running as normal.The crash occurred at 7:45pm ET and players were booted from the site and unable to log back in. When attempting to open the Full Tilt client, players received a message saying, "Unable to connect to server." This went on for hours and the poker community erupted.
Full Tilt posted the following message on its site shortly after the crash occurred: "Unscheduled Maintenance In Progress: We recently experienced a network outage. We expect to be operational shortly." After failing to get the site back up in a timely manner, Full Tilt Poker canceled all running tournaments at 9:41pm ET. Then, at approximately 11:15pm, ET, the site's support staff sent the following e-mail to players who were still playing in tournaments:
When a tournament is cancelled before it reaches the money, according to tournament rule 31.2 (http://www.fulltiltpoker.com/tourRules.php):
-All players still in the tournament at the time of the cancellation will be refunded their tournament buy-in and tournament fee. Players will have their buy-ins refunded in the tournament prize pool currency.
-In addition, the remaining prize pool will be divided and distributed according to chip count - (Remaining Prize Pool)*(Your Chip Count)/(Total Chips in Play) = Your Share of Remaining Prize Pool.



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