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    PokerForFree's Avatar
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    Default GVC Affiliates (Former bwin.Party Partners)

    How are your experiences with GVC Affiliates?

    I am wondering because I am a long-term affiliate, and am currently being screwed by them at the moment costing me a serious chunk of my income.

    At this moment I don't think it is wise to make my case public since I am still trying to work things out. However, I won't hesitate to do so if they won't revert their action.

    Still, I am very curious how your experiences are with this program. (I never had a single problem with bwin.Party Partners, nor with any of the affiliate managers I had through the years.)

    Thanks,

    Giorgio

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    Until now ok.

    With the new software they apparently ****** up:
    Dear Affiliate,


    We have recently upgraded our platform GVC Affiliates in order to improve and empower your day-to-day experience. Unfortunately, due to several unforeseen circumstances, the migration is not 100% complete and you might experience some issues

    We are aware of all the problems you are facing at the moment, and we would like to re-assure you that we are working really hard to solve these issues as early as possible. We value your commitment to our brands so we are asking for your patience until we finish our upgrade.

    We sincerely would like to apologise for any inconvenience this might have caused.

    Best Regards,

    GVC Affiliates team.
    Also they owe me old commissions because there is a bug in old cashier and they are unable to resolve something like editing a typo in my name.

    They were prompt to reply my emails, now they stopped. My wild guess is there is chaos at IT department and the affiliate managers are powerless, so they started to hide.
    We are all bloodsucking ticks, hungry, devious
    each one latched on to the ass of the previous
    when the last and the first latch on it can be shown
    ass-blood sucked by the first from the last is his own

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  4. #3
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    Did they keep or absorb any of the older properties formerly controlled by Party (affclub), or did they all move over to (affiliateclub)?

    Rick
    Universal4

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    Seems like there is no mutual benefit for them to keep me. I guess this is how UIGEA must have felt for US affiliates back in the days.

    I have been a long time affiliate (10+ years) with PartyPartners, bwinpartners and eventually bwin.Party Partners. Now they have switched to GVC and I have to deal with them; only another name, same organization.

    I have three accounts, but I am only actively sending players to one account, let's say account A. Now, account B is a former bwin account that is dead basically, leaving one more account; account C.

    Account C is a separate account because I started a project together with another affiliate and we were advised to open a separate account. This account was used for referring Dutch traffic from Dutch sites only. We were very successful at a certain moment. However, we had to give up on our site when the Dutch legislation changed, and bwin.Party Partners no longer accepted traffic coming from Dutch sites.

    With the transition to GVC Affiliates, a lot of things went wrong so I have been e-mailing with my affiliate manager a lot. I wasn't able to log in into one of my accounts (account A) and this specific account (account C) was cut to 5% because of inactivity.

    They have always known that all accounts belong to me, we even discussed merging the accounts 2 years ago, but that wasn't possible because of platform limitations. Now, account C has consistently been generating a nice amount of revenue but was cut to 5% for being inactive, even though they know I was sending traffic to account A. Also, nobody ever told me that each of my accounts is seen as a single entity. No matter what I tell them, they are not very understanding and hide behind their Terms and Conditions.

    Where are the days that affiliates and affiliate programs were working together? Loyalty means nothing, despite the fact that you might have earned hundreds of thousands of dollars, if not millions of revenue for them! Someone representing a very large affiliate once told me that it's a very shady world - and she's right 100%! Just a bunch of crooks that can retroactively change affiliate T/C's if they want to stop paying or even want to get rid of you completely - and these are the good guys considering there are tons not even paying a dime!

    Since they think they can screw us this easily, here's a warning: make up your mind and be very careful when dealing with GVC Affiliates!

    (I have another finding that I will share later, which really shocked me. This concerns US/EU transaction rates in their PartyCashier, which are far from fair.)

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    So far so good in term of performance comparing to the old platform.

    I like it that the cashier is inside the account and I dont have to login separately..

    There is still a room for improvement in the reports.

    Quote Originally Posted by Sherlock View Post
    ...
    Also they owe me old commissions because there is a bug in old cashier and they are unable to resolve something like editing a typo in my name.

    They were prompt to reply my emails, now they stopped. My wild guess is there is chaos at IT department and the affiliate managers are powerless, so they started to hide.
    This issue was solved, I had it as well but yesterday I received my commission

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    Not sure if something was resolved. My name does not match my real name still, I can not withdraw because bank will most likely reject the payment.

    Nobody is responding to me.

    I have sent 14 emails during last 2 months. In the beginning they were responding. Then they told me the important people are on vacation. Then I was told they are all too busy. Then they stopped responding completely.
    We are all bloodsucking ticks, hungry, devious
    each one latched on to the ass of the previous
    when the last and the first latch on it can be shown
    ass-blood sucked by the first from the last is his own

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    Sherlock sorry to hear about this, I know they have an affiliate manager per brand and per geo.. which one is the one you're trying to reach?

    Also, I didn't cached our bwin account due to low limit but I did received August payment I cached-out from Party account, so I'm not sure if the bwin one was resolved, if this helps.

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    The BE/FR and IT managers who responded within minutes before; they stopped responding. Problem is with the legacy FR and IT accounts (bwinpartypartners.it and .fr).
    Btw. September numbers I see at the probably not fully functional account are outstanding and probably it is possible to withdraw the commission (I did not try yet). Problem is with the old accounts but rather a lack of interest.
    We are all bloodsucking ticks, hungry, devious
    each one latched on to the ass of the previous
    when the last and the first latch on it can be shown
    ass-blood sucked by the first from the last is his own

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    I see.. I'm not in the FR, IT markets with them and i'm communicating with the Spain market manager actually and accessing the .com site...

    I'll try to ask my Spain manager to help clearing things, I'll let you know!

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    Same for me, still waiting for commissions earned until August 2018. I received August commissions on 20th of September. Since 2 weeks they are not responding at all.

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    Quote Originally Posted by PokerForFree View Post
    Seems like there is no mutual benefit for them to keep me. I guess this is how UIGEA must have felt for US affiliates back in the days.

    I have been a long time affiliate (10+ years) with PartyPartners, bwinpartners and eventually bwin.Party Partners. Now they have switched to GVC and I have to deal with them; only another name, same organization.

    I have three accounts, but I am only actively sending players to one account, let's say account A. Now, account B is a former bwin account that is dead basically, leaving one more account; account C.

    Account C is a separate account because I started a project together with another affiliate and we were advised to open a separate account. This account was used for referring Dutch traffic from Dutch sites only. We were very successful at a certain moment. However, we had to give up on our site when the Dutch legislation changed, and bwin.Party Partners no longer accepted traffic coming from Dutch sites.

    With the transition to GVC Affiliates, a lot of things went wrong so I have been e-mailing with my affiliate manager a lot. I wasn't able to log in into one of my accounts (account A) and this specific account (account C) was cut to 5% because of inactivity.

    They have always known that all accounts belong to me, we even discussed merging the accounts 2 years ago, but that wasn't possible because of platform limitations. Now, account C has consistently been generating a nice amount of revenue but was cut to 5% for being inactive, even though they know I was sending traffic to account A. Also, nobody ever told me that each of my accounts is seen as a single entity. No matter what I tell them, they are not very understanding and hide behind their Terms and Conditions.

    Where are the days that affiliates and affiliate programs were working together? Loyalty means nothing, despite the fact that you might have earned hundreds of thousands of dollars, if not millions of revenue for them! Someone representing a very large affiliate once told me that it's a very shady world - and she's right 100%! Just a bunch of crooks that can retroactively change affiliate T/C's if they want to stop paying or even want to get rid of you completely - and these are the good guys considering there are tons not even paying a dime!

    Since they think they can screw us this easily, here's a warning: make up your mind and be very careful when dealing with GVC Affiliates!

    (I have another finding that I will share later, which really shocked me. This concerns US/EU transaction rates in their PartyCashier, which are far from fair.)
    As a fix that you can manage without their help: did you think about sending parts of your traffic to Account C instead of account A in order to get above the 5%?

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    Instead of my affiliate manager I started to write to some anonymous people via the webform.

    I explained them their situation, that they made a glitch and that my name are not some random strings THEY put there instead of my name during last transition from previous software.

    Their reply:

    Thank you for contacting the GVC Affiliates team.

    I'm sorry for the previous email.

    To change the beneficiary name, please send the following details;
    1. Reasons for the change.
    2. Your photo Id proof which can be a copy of your passport/driver's license or any other photo id proof.
    3. Any document which shows your relation with the organization.

    Also the name that you wish to update on the account.
    I am giving up, seriously. I stopped trying for a new traffic maybe 2 years ago. Now I fired another employee and I will not hire another one. I will ride this to the bitter end.

    On similar note I am testing casinos and bookies now and I really do not know who will or want to bet there. It is impossible to pass for me through initial checks. And the affiliates now are now treating us like gamblers. And the standards are the ones 1xbet came with.

    It is absolutely crazy.
    We are all bloodsucking ticks, hungry, devious
    each one latched on to the ass of the previous
    when the last and the first latch on it can be shown
    ass-blood sucked by the first from the last is his own

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    Sherlock I could reach Antoine Riff <ariff@gvcgroup.com> which is the AM for bwin BE/FR, have you tried contact him?



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  19. #14
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    Yes he started to ignore my emails weeks ago.
    We are all bloodsucking ticks, hungry, devious
    each one latched on to the ass of the previous
    when the last and the first latch on it can be shown
    ass-blood sucked by the first from the last is his own

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    Quote Originally Posted by Sherlock View Post
    Yes he started to ignore my emails weeks ago.
    This is strange.. the best I can do is to point his attention. I hope this will help

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    Many thanks. I will resolve it somehow or not. I have a lot of similar problems now. I take it as valuable information. Money stuck somewhere is sad indeed but I can live with that.

    The more sad part is that money stuck somewhere indicate the future. When someone does not care about paying recent debts, then it shows clearly there are no expansion plans for future: just to survive, milk what is possible and fade away.

    No expansion plans mean no need for us. And that is far bigger loss.
    We are all bloodsucking ticks, hungry, devious
    each one latched on to the ass of the previous
    when the last and the first latch on it can be shown
    ass-blood sucked by the first from the last is his own

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    Since Account C has been inactive for a long time, I would have sent traffic if they would have warned me that they were going to cut my revenue share (in the meantime they have cut it to 0%) but I didn't because I thought they knew (and I am 100% positive that my old affiliate manager did) that my other account, Account A, was the one that I am sending traffic to. It would have made sense and of course, I would have done it, but I didn't realize there was a problem in first place. It's just an easy way for them to hide behind their predatory terms and conditions, to be able to take away earnings and backstab affiliates. They don't give a damn if you have made them hundreds of thousands of profit in the past.

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    I do not know why you have more accounts. I have 3. But why? Because they divided them with previous switch from bewinners to bwinpartypartners. Nobody wanted it. I had to invoice them 3x and every time in a different way!

    Now one account has wrong name, 2 have correct names. It is absolute mess.

    On the top in the company works nobody who worked at bewinners it seems, so the people do not even understand why the split happened and overall they know nothing.

    They just demand nonsense or play dead.

    I expect this last generation of affiliate managers to go out and a new one, even less informed, coming in.
    We are all bloodsucking ticks, hungry, devious
    each one latched on to the ass of the previous
    when the last and the first latch on it can be shown
    ass-blood sucked by the first from the last is his own

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    Hey guys.

    Stalking this thread a bit.

    Their new platform is a total mess indeed. Especially at the change of each month, it is impossible to check your earned commission, either on casino or sportsbook.

  28. #20
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    Stalking this thread? You meant spamming it?
    We are all bloodsucking ticks, hungry, devious
    each one latched on to the ass of the previous
    when the last and the first latch on it can be shown
    ass-blood sucked by the first from the last is his own

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