View Poll Results: How often do affiliate managers respond in a timely fashion?

Voters
23. You may not vote on this poll
  • 90% or more

    5 21.74%
  • 80% to 89%

    8 34.78%
  • 70% to 79%

    5 21.74%
  • 60% to 69%

    1 4.35%
  • 50% to 59%

    2 8.70%
  • 40% to 49%

    1 4.35%
  • 30% to 39%

    0 0%
  • 20% to 29%

    0 0%
  • 10% to 19%

    1 4.35%
  • 9% or less

    0 0%
Results 1 to 12 of 12
  1. #1
    MichaelCorfman's Avatar
    MichaelCorfman is offline GPWA Executive Director
    Join Date
    June 2004
    Location
    Newton, MA
    Posts
    4,053
    Thanks
    804
    Thanked 5,070 Times in 1,654 Posts

    Question How often do affiliate managers respond in a timely fashion?

    There are affiliate managers are very good about consistently responding right away to questions from affiliates. And there are other affiliate managers that are not always as responsive as we would like, and a few programs that can be downright non-responsive.

    I thought it would be interesting to ask about how frequently members receive a response in a timeframe they consider reasonable.

    And please feel free to post replies that elaborate your thoughts on the topic.

    Michael
    GPWA Executive Director, Casino City CEO, Friend to the Village Idiot

    Resources for Affiliates: iGamingDirectory.com, iGamingAffiliatePrograms.com, GamingMeets.com

  2. #2
    mojo's Avatar
    mojo is offline Private Member
    Join Date
    March 2005
    Posts
    4,985
    Thanks
    1,933
    Thanked 1,882 Times in 1,222 Posts

    Default

    In order to be successful, a responsive AM is a must. Whether it's banners, payments, tracking, special offers or whatever. We can't do it without them.

    There's nothing, well..very little..that will anger me more than being greeted with a large vat of silence when I need answers and help. Especially if you are in the middle of a project or campaign. I don't mean no reply for a weekend but sometimes there is a week or two that goes by, sometimes never. Sometimes they are on vaca for weeks with no replacement and no heads up. Some have even up and gone and we don't even know it! By then the desire to work with them has gone out the window.

    Luckily this isn't the case most of the time. There are many AM's that are very responsive and in many cases I would "follow" them were they to move to another program. We rely on AM's with player issues as well and as long as we have that responsiveness we can deal with anything.

    I imagine being an AM is a tough job however. So thank you to the outstanding Affiliate Managers!

  3. #3
    Potsie's Avatar
    Potsie is offline Private Member
    Join Date
    September 2007
    Location
    Ontario
    Posts
    181
    Thanks
    12
    Thanked 42 Times in 33 Posts

    Default

    The majority of AMs respond in a timely manner. That being said, I have dropped profitable merchants due to poor response and service. If they cannot service someone who is directing hundreds of clients to them then I wonder how can they serve their players? I tend to think that there is a parallel between affiliate service and customer service. If you do not have the time to address my concerns then I don't have time to promote your site! Again, the majority are willing to assist you, but there is always room for improvement.
    Free sports picks, betting tips, and sportsbook reviews.
    http://www.Sportsbook-Ratings.net

    Follow me on Twitter, and I'll follow back!
    http://twitter.com/Sportsbook_SRN
    Like me on Facebook
    http://www.facebook.com/Sportsbook.Ratings.net

  4. #4
    matted's Avatar
    matted is offline Public Member
    Join Date
    June 2004
    Location
    Durham, NC
    Posts
    2,685
    Thanks
    118
    Thanked 328 Times in 222 Posts

    Default

    This is kind of a tricky poll. I find many of the programs I work with are great. However, as affiliate managers change or programs merge, I end up with a few questionable ones. There are some that I can't seem to get a response out of and those whom I have a great relationship with.

    Honestly, communication is the best way to get more push from me.

    And on the topic of communication... It amazes me how few programs currently have regular newsletters worth anything. Only 1 program sends me a monthly email with new games! I get more newsletters from programs I don't work with than ones I do!
    Owner, Cognitive Powers, Inc.
    Soon to be ex-webmaster
    Facebook, Twitter, and Linked In

  5. #5
    slotplayer is offline Private Member
    Join Date
    September 2006
    Posts
    1,035
    Thanks
    190
    Thanked 322 Times in 251 Posts

    Default

    I don't really have a problem with getting a reply. What bugs me more is when they spin or dodge answering the question. Kind of adds a degree of mistrust and give me second thoughts about continuing to promote them.

    I also found that when I ask too many questions at one time some don't get answered so I try and spread the questions out over time.

  6. #6
    aksana's Avatar
    aksana is offline Private Member
    Join Date
    July 2006
    Location
    Europe
    Posts
    2,361
    Blog Entries
    3
    Thanks
    436
    Thanked 260 Times in 196 Posts

    Default

    Usually I have no any problems with getting a reply. I have a lot of contacts of affiliate managers in MSN, Skype, and I always can contact them instantly. And also I always receive quick reply via email.
    If I have problems with getting a reply I'll contact aff managers through the GPWA and CAP.

  7. #7
    Fortune Palace's Avatar
    Fortune Palace is offline Private Member
    Join Date
    June 2007
    Posts
    370
    Thanks
    93
    Thanked 125 Times in 84 Posts

    Default

    All my aff managers reply quickly and in detail. For the simple reason that I've stopped dealing with those that don't!

    At the end of the day, that's their job and if they can't take the time out to help small-time affiliates (which everyone was at some point) then I've no interest in working with them or their program.
    Andy

    www.fortunepalace.co.uk - Fortune Palace | Online Casino Games Guide
    www.livedealersicbo.com - Live Dealer Sic Bo | 真人荷官骰宝

    Fortune Palace on Twitter
    Fortune Palace's YouTube channel
    Fortune Palace's Google+ profile
    Andy Follin's Google+ author profile

  8. #8
    Chips's Avatar
    Chips is offline Private Member
    Join Date
    October 2007
    Location
    God's Country
    Posts
    3,618
    Thanks
    1,039
    Thanked 1,201 Times in 885 Posts

    Default

    The majority of my AM's respond quickly, a good many are on MSN so for urgent info I have that channel. I do admit a few being slow or totally non responsive, I think that is what the delete function was created for.

    Just yeterday I received an email from a poker site responding to my query from DECEMBER. All in all, 80-89% is a good range.
    --
    "People who are unable to motivate themselves must be content with mediocrity." ~Andrew Carnegie~

  9. #9
    robertmedl's Avatar
    robertmedl is offline Private Member
    Join Date
    February 2006
    Location
    Loveland, OH
    Posts
    450
    Thanks
    83
    Thanked 127 Times in 93 Posts

    Default

    I went with the 70%-79% range. I think that the results may be skewed lower because of the fact that the poll was posted so near to many affiliate managers being in London last week, and they may have been somewhat less responsive than normal because of this.

    Some good thoughts in this thread...

    I have dropped profitable merchants due to poor response and service.
    Totally agree. I think that there is a relationship/correlation between the responses and service that affiliate managers provide to their affiliates and the responses and service that the players can expect. I tend to think of it as a "corporate culture" kind of thing.

    I also found that when I ask too many questions at one time some don't get answered so I try and spread the questions out over time.
    This is a good policy for most emails. When I do need to send a long one, I'll usually preface it with an apology, explaining that the issues in the email warrant the length of the email.

  10. #10
    Doolally's Avatar
    Doolally is offline Private Member
    Join Date
    February 2003
    Location
    Scotland
    Posts
    4,577
    Thanks
    473
    Thanked 728 Times in 570 Posts

    Default

    I generally have no problems receiving a timely reply from my Affiliate Mangers. Most are very courteous and eager to help with any questions of queries I may have.

    There are one or two that are difficult to get a hold of but unless they convert above average and pay on time then, if I can't get a response quickly, I just pull their sites off mine.

  11. #11
    SharBear613's Avatar
    SharBear613 is offline Private Member
    Join Date
    December 2007
    Location
    Florida
    Posts
    47
    Thanks
    0
    Thanked 6 Times in 5 Posts

    Default

    I feel most affiliate reps that I have respond in a timely manner; however, there is a couple that do not. I think some of the poker affiliate reps tend to be slow in responding when it is a new site because they are bumbarded with freeroll and tournament request. I try to keep this in mind when I don't hear from them in a decent amount of time.

  12. #12
    ironman2000's Avatar
    ironman2000 is offline Non-sponsor Affiliate Program
    Join Date
    April 2007
    Location
    Israel
    Posts
    729
    Thanks
    184
    Thanked 146 Times in 126 Posts

    Default Ask My People

    Well, all I can say is you must ask the people who I deal with for the answer to that question. I myself would say that I respond within 24 hour's for sure. I like to be involved with my people and help them all I can. The one's, who met me at CAP conference London, now know the person behind my words and I hope to meet up with the rest of you in the future.
    KEITH WILLIAMSON | INDEPENDANT GAMING CONSULTANT

    SKYPE= ironman20001


    http://twitter.com/ironman20001

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •