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  1. #1
    Steve_S is offline Private Member
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    Default Jaxon: I sent you an email on 12-7-09. When will you respond?

    Jaxon:

    I sent you an email on 12-7-09 questioning my stats. Please do the me the courtesy of responding in a timely manner.

    Steve

  2. #2
    JSM_Jaxon's Avatar
    JSM_Jaxon is offline Non-sponsor Affiliate Program
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    Default

    Hi Steve,

    This is interesting...... I sent you an email on Dec 7th when I got your email and on the Dec 9th with a answer. I'm assuming that you didn't receive them and instead of contacting me again, you wanted to post on GPWA.

    Below are the emails that I sent to you. Please let me know if you wish me to provide screenshots to verify the dates in which they were sent.

    Sent Dec 7, 2009 @ 11:56 AM PST:
    "Hi Steve,

    I'll look into it right away and try to figure it out for you. I'll get back to you as soon as I can.

    Regards,

    Jaxon"

    Sent Dec 9, 2009 @ 1:46 PM PST:
    "Hi Steve,

    Sorry about the delayed reply.

    As you suspected in your email, the player won a jackpot of $xxxx.xx, which resulted in you seeing the $xxxx.xx as her overall losses. The player also cashed out $xxxx on Dec 1, but then reversed that cash out on the same day and lost it all.

    I hope that helps Steve and please let me know if you have any questions.

    Regards,

    Jaxon"

    I am disappointed that I had to reply to this post. I put affiliate issues ahead of everything and anyone that has ever emailed me knows that I reply within a "timely manner". Sometimes, I may not know the answer, so I have to write Rival support and wait for their reply to me before I can get back the the affiliate. However, I always stay in touch with the affiliate to keep them in the loop as to how things are proceeding and developing in cases that take a long time to resolve.

    Regards,

    Jaxon
    Jet Set Marketing - Affiliate Manager
    www.paradise8.com
    www.cocoacasino.com

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