Mecca Hosting - Page 5

mojo · #41 (**permalink**) 11th-April-2008, 10:21 AM

The single most important asset in this business (or any online) is trust. In this day and age your reputation online is all you have at the end of the day IMO. Unethical practices may not get caught today, this month or even this year but the day will come. By then it is extremely difficult to rebuild yourself. That’s why we see people reinventing themselves with new names etc. That usually gets caught too.

I gave Mecca Hosting my trust. They destroyed that. Now they have been given the opportunity as Rick said to begin to rectify the problem and their now horrid reputation. They have no interest in doing this and are stubbornly continuing to damage clients.

C’mon Mecca! Do the right thing!

Ps. Hope it’s ok to say this...If anyone is looking for a trustworthy hosting service I can 100% recommend clicking Universals signature link.

meccahost · #42 (**permalink**) 23rd-April-2008, 08:42 PM

We have over 10,000 customers that all know about the existence of these links; one customer did not like it and complained about it. What amazes me is that everyone here can believe that getting a free listing is a bad thing?! If you were not listed on any search engines, and a hosting company is listing your website at no charge, how is that a problem? If someone already has a listing, we mark that URL as not viewable by search engines and it goes away after awhile. If there is a problem with the way the site displays, we help the customer correct the problem immediately.

I'd also like to point out that I became aware of this thread through a new lead; this person signed up for our service even after reading your posts. I would have to say that, although you all believe that this service is somehow bad, the majority of people will disagree with you. The true is that the majority are not savvy in the ways of the Internet, nor search engines; they would have no real chance at having good search engine visibility otherwise. However, if they do obtain their own visibility, they ask us to remove the listing, which we do.

We only provide this service to help our customers, which it does; these listings do generate sales for our customers. If they want it removed we do that; we just can't control how fast it is removed from the search engines.

Cheers,

Bill

mojo · #43 (**permalink**) 23rd-April-2008, 09:20 PM

Quote:

We have over 10,000 customers that all know about the existence of these links; one customer did not like it and complained about it. What amazes me is that everyone here can believe that getting a free listing is a bad thing?! If you were not listed on any search engines, and a hosting company is listing your website at no charge, how is that a problem? If someone already has a listing, we mark that URL as not viewable by search engines and it goes away after awhile. If there is a problem with the way the site displays, we help the customer correct the problem immediately.

Bill,

You have not answered a very straight forward question I have asked you so I will try again.

Question: Why don't you offer an opt-in option? Why do you persume that everyone wants this? Will you give your customers the choice? If not, please state why? A simple opt in shouldnt bother you a bit if everyone loves it so much.

Quote:

one customer did not like it and complained about it.

Sorry Bill, I don't buy that all your customers know for one minute. I sure didn't! Some may not even be aware! There is a long thread of talented webmasters here, some with there own hosting services. If you choose not to listen that is unfortunate. Mecca Hosting is now considered rouge by many until you can correct this. Not just here at the GPWA but at other webmaster forums as well.

mojo · #44 (**permalink**) 23rd-April-2008, 09:26 PM

Bill,

What you fail to understand is that by automatically changing ones url when they are trying to run a business hurts. Having to wait up to 6 weeks for google to correct the mess hurts that business. Period. I don't see how you can fail to understand this.

ps..

Apparently I am again not going to get the answer to this question:

Quote:

Bill,

You have not answered a very straight forward question I have asked you so I will try again.

Question: Why don't you offer an opt-in option? Why do you persume that everyone wants this? Will you give your customers the choice? If not, please state why? A simple opt in shouldnt bother you a bit if everyone loves it so much.

I guess Bill just wanted to let us know about his 'lead'.

meccahost · #45 (**permalink**) 23rd-April-2008, 11:33 PM

We don't offer this as an opt-in because in over 7 years in the hosting business, no one has ever had a problem with this service. Why would we pay an engineer to design a feature when no one has ever asked for that option until now.

You don't buy that all of our customers know about this service? Everyone pays attention to their domain, everyone uses Google to check their site; everyone is concerned about having their website found. I can certainly assure you that every customer hosted with us is well aware of this listing, and has checked on how well they can be located on search engines; it is their livelihood. We do regularly receive inquiries about these listings, and the only time that we've been asked to remove a listing is when their domain was already ranked and ranked highly, which is less than 1 in 10.

I understand that you didn't like this service, but please feel free to Google our company and complaints; I think that you'll find that everyone is quite happy with our service. If a company spends money to change their services to suit the needs of less than 30% of their customers, they're most likely losing money; in this case, your asking that we change our services for 0.01%.

I know that you're unhappy with the way things turned out, and I'm sorry that we didn't assist in helping you get the website displaying correctly with that URL; however, the things that are being said on this blog are not all entirely correct.

We always listen to our customers and if our customers don't like this service or want us to change it we will. We didn't get to where we are without actively listening to our customers; however, we do have to focus on the majority and not the minority.

Please feel free to research our company online; you'll find almost no complaints and a lot of kudos.

Bill

mojo · #46 (**permalink**) 24th-April-2008, 10:19 PM

Bill,

Thank you for answering my question. That is a positive step. I don't know if you are interested in rectifying your rouge status or not but it helps. Thank you.

There is nothing you could say here to justify what you do. It is wrong. You know it, I know it, everyone here knows it. All your arguments in the world won't change that. Please do not take us as fools.

I would like to offer one more option.

Would you consider, since you don't want to spend money on "me" the ONE complaint lol. I won't even argue that. Anyway, how bout you simply provide on your HOME PAGE that this is your practice? It wouldn't cost you a dime. Simply explain that you change urls so everyone can see BEFORE they sign up.

How bout it Bill?

meccahost · #47 (**permalink**) 25th-April-2008, 12:13 AM

You've mentioned "changing URLs" a few times, but this is not true. We don't change anyone's URL; we advertise another URL through our domain that points to the same website. The customer's domain, if it gets ranked, will also appear along with ours. Let's please keep things factual, if you please.

As far as listing this service on our website, we have had many discussions about this in the past. The reason that we do not is because it will set an expectation that Mecca Hosting will always be able to provide good search engine visibility. Unfortunately, there are too many other factors involved, so just because we have this listing does not mean it will rank well under the keywords the customer wants.

We don't charge for the service and we don't promote it, so why do we do this then? We are a business that caters to small business users, which are the majority of our customers. The average statistic in the US is that around 40% of all new small businesses will fail their first year, which means we have a higher churn rate because these are the customers that we sell to. It is in our best interest to help our customers beat this statistic and stay in business for a longer period of time. This is why we offer all types of free advice and do everything we can to help our customers; if they succeed, then we succeed.

Bill

pgaming · #48 (**permalink**) 25th-April-2008, 09:46 AM

Quote:

We don't change anyone's URL; we advertise another URL through our domain that points to the same website.

So which is it? either you do manipulate the URL or don't?

Quote:

The customer's domain, if it gets ranked, will also appear along with ours.

Why does the customer domain have to appear along side yours?

Quote:

good search engine visibility.

IMO your domain would benefit more than the 10,000 happy customers. My feeling is Mecca is taking a free ride of other people's domains for profit.

pgaming

Fergie · #49 (**permalink**) 25th-April-2008, 01:42 PM

One more time. Let me see if I understand this:

You have a domain name, let's call it mydomainname.com

You sign up for hosting at Mecca, then change the nameservers to theirs. So far so good.

You then upload your site to your new hosting account.

Sometime after you type in "mydomain.com" in your web browser and find your browser has been redirected to somewhere at meccahosting.com ?

So you realize that your domain has been redirected to a folder or subdomain ON mecca hosting?

Is this correct?