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  1. #1
    tzar is offline Public Member
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    Default mFortune Affiliate Platform Change Notification

    Just got an e-mail about the rebranding to Intouch Partners, and switch to the new NetRefer platform.

    I'm not sure should we update the links now, or on the 30th of November?

    Can anyone login on the new platform? I'm getting the "Username or password incorrect" message.

  2. #2
    agsgroup's Avatar
    agsgroup is online now Private Member
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    Quote Originally Posted by tzar View Post
    Just got an e-mail about the rebranding to Intouch Partners, and switch to the new NetRefer platform.

    Can anyone login on the new platform? I'm getting the "Username or password incorrect" message.
    Same here ...

  3. #3
    allaboutthebets is online now Private Member
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    I don't think anyone can log in. I emailed and had a reply saying they know they have problems and it's woth netrefer at the minute to fix.
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  4. #4
    Intouch Games Katie is offline Sponsor Affiliate Program
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    Quote Originally Posted by tzar View Post
    Just got an e-mail about the rebranding to Intouch Partners, and switch to the new NetRefer platform.

    I'm not sure should we update the links now, or on the 30th of November?

    Can anyone login on the new platform? I'm getting the "Username or password incorrect" message.
    Hello Tzar

    Have you received our Intouch Partner second mail? I will copy and paste the steps here to instruct you login to new system, show you have any more question, please feel free to contact us: affiliates@intouchgames.co.uk

    So please use the link in below and click the Forgot password button to reset your password.
    1. Go to https://affiliates.intouchgames.co.uk/affiliates/
    2. Click the button of Forgot Password.
    3. Follow the instructions on website & send the request in order to reset password with your current username.
    4. You will receive an email with subject ”Forgot password ”, click the button in email and then reset password.
    5. Now you may login successfully with your new password!
    6. Please don’t forget to follow the instructions of previous email to check/ set your reward plan, tracking links and payment method.

  5. #5
    Intouch Games Katie is offline Sponsor Affiliate Program
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    Quote Originally Posted by agsgroup View Post
    Same here ...
    Hello agsgroup

    Have you received our Intouch Partner second mail? I will copy and paste the steps here to instruct you login to new system, show you have any more question, please feel free to contact us: affiliates@intouchgames.co.uk

    So please use the link in below and click the Forgot password button to reset your password.
    1. Go to https://affiliates.intouchgames.co.uk/affiliates/
    2. Click the button of Forgot Password.
    3. Follow the instructions on website & send the request in order to reset password with your current username.
    4. You will receive an email with subject ”Forgot password ”, click the button in email and then reset password.
    5. Now you may login successfully with your new password!
    6. Please don’t forget to follow the instructions of previous email to check/ set your reward plan, tracking links and payment method.

  6. #6
    Intouch Games Katie is offline Sponsor Affiliate Program
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    Hello allaboutthebets

    Have you received our Intouch Partner second mail? I will copy and paste the steps here to instruct you login to new system, show you have any more question, please feel free to contact us: affiliates@intouchgames.co.uk

    So please use the link in below and click the Forgot password button to reset your password.
    1. Go to https://affiliates.intouchgames.co.uk/affiliates/
    2. Click the button of Forgot Password.
    3. Follow the instructions on website & send the request in order to reset password with your current username.
    4. You will receive an email with subject ”Forgot password ”, click the button in email and then reset password.
    5. Now you may login successfully with your new password!
    6. Please don’t forget to follow the instructions of previous email to check/ set your reward plan, tracking links and payment method.

  7. #7
    Triple7 is online now Public Member
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    Could you copy/paste that mail once again, please?

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  9. #8
    Intouch Games Katie is offline Sponsor Affiliate Program
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    Quote Originally Posted by Triple7 View Post
    Could you copy/paste that mail once again, please?
    Hello Triple7

    Please see below. You can also inbox me your mail address and I will forward you the relevant mails to you again.

    So please use the link in below and click the Forgot password button to reset your password.
    1. Go to https://affiliates.intouchgames.co.uk/affiliates/
    2. Click the button of Forgot Password.
    3. Follow the instructions on website & send the request in order to reset password with your current username.
    4. You will receive an email with subject ”Forgot password ”, click the button in email and then reset password.
    5. Now you may login successfully with your new password!
    6. Please don’t forget to follow the instructions of previous email to check/ set your reward plan, tracking links and payment method.

  10. #9
    Anthony's Avatar
    Anthony is offline Forum Administrator
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    Katie, I appreciate you wanting to make sure everyone's questions were answered, but there is no need to copy the same information four times in the thread. Once time is sufficient.
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  12. #10
    Intouch Games Katie is offline Sponsor Affiliate Program
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    Quote Originally Posted by Anthony View Post
    Katie, I appreciate you wanting to make sure everyone's questions were answered, but there is no need to copy the same information four times in the thread. Once time is sufficient.
    Thanks Anthony. Well noted.

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    Anthony (29 November 2017), Roulette Zeitung (3 December 2017), vtyunby65 (18 December 2017)

  14. #11
    allaboutthebets is online now Private Member
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    Hi, is anyone picking up email at mFortune/intouch now? I have sent a few emails about lack of banners and creatives with no reply. Thanks
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  15. #12
    Intouch Games Katie is offline Sponsor Affiliate Program
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    Quote Originally Posted by allaboutthebets View Post
    Hi, is anyone picking up email at mFortune/intouch now? I have sent a few emails about lack of banners and creatives with no reply. Thanks
    Hello allaboutthebets
    I've sent you a private messages to ask your affiliate id with us.

    We've put banners on the new platform so you should be able to use them directly. If you are requiring the banner sizes you cannot find on our NetRefer platform. Then we will need request our art team to do it for you. Hope this is okay.

    If you still have question, please let me know. Thanks.

  16. #13
    allaboutthebets is online now Private Member
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    Can anyone else log in to the old mfortune income access system now? If not how are we meant to get all old reports etc? When will players be migrated across, how do we check last months earnings?
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  17. #14
    tzar is offline Public Member
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    Quote Originally Posted by allaboutthebets View Post
    Can anyone else log in to the old mfortune income access system now? If not how are we meant to get all old reports etc? When will players be migrated across, how do we check last months earnings?
    No, I can't log in anymore to the old system. But I did the export of some reports yesterday, so I'll check the data when the migration is over.

  18. #15
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    Katie, with this foresighted move you captured the hearts of most affiliates in this industry after you switched from failing Income Access to NetRefer platform.



    Leopold

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  20. #16
    Intouch Games Katie is offline Sponsor Affiliate Program
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    Quote Originally Posted by tzar View Post
    No, I can't log in anymore to the old system. But I did the export of some reports yesterday, so I'll check the data when the migration is over.
    Hello Tzar & allaboutthebets

    Thanks for your comments. As our notification of changing platform, along with the time we start to use NetRefer. Income Access will be closed as well as we cannot keep two affiliate programme/platform open.

    IA was closed last week so we will start to migrate historical data from this week.

    Let me know if you still have any questions.

  21. #17
    Intouch Games Katie is offline Sponsor Affiliate Program
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    Quote Originally Posted by Roulette Zeitung View Post
    Katie, with this foresighted move you captured the hearts of most affiliates in this industry after you switched from failing Income Access to NetRefer platform.



    Leopold
    Hellooooo Leopold

    Thank you so much for your comments .

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    Roulette Zeitung (4 December 2017)

  23. #18
    allaboutthebets is online now Private Member
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    Quote Originally Posted by Intouch Games Katie View Post
    Hello Tzar & allaboutthebets

    Thanks for your comments. As our notification of changing platform, along with the time we start to use NetRefer. Income Access will be closed as well as we cannot keep two affiliate programme/platform open.

    IA was closed last week so we will start to migrate historical data from this week.

    Let me know if you still have any questions.
    Can you get back to my message about the creative's please.

    Thanks
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  24. #19
    Intouch Games Katie is offline Sponsor Affiliate Program
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    Quote Originally Posted by allaboutthebets View Post
    Can you get back to my message about the creative's please.

    Thanks
    Hello allaboutthebets

    I've sent you a mail regarding to your query of creatives. Please let me know if you didn't receive. Thanks.

  25. #20
    allaboutthebets is online now Private Member
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    Quote Originally Posted by Intouch Games Katie View Post
    Hello allaboutthebets

    I've sent you a mail regarding to your query of creatives. Please let me know if you didn't receive. Thanks.
    I haven't revived an email. The only message I have had was on here that I replied to. Thanks
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