MG brands how do you reallocate USA players ?

[GCG]

This question also has been posted on AGD but it is too important not to mention.

How can you allocate a player to a single US brand as the player has multiple accounts at the same program e.g. allslots, all jackpots etc. The same for Starpartner and other programs that have 1+ brands ?

[universal4]

I have asked this a number of places and have yet gotten a straight answer.

Rick
Universal4

[Renee]

Hey guys

I've just gotten back in the office and have been trying to get through as much as possible so sorry to be a day later than arriving home here.. I've also managed to get myself the flu on the way home so not feeling the best. If anything I write doesn't make sense you'll have to excuse me on that one.

I can't speak for the other programs, however at Rewards Affiliates the players will be logging in with the details of the casino they signed up with. Only 13 of our brands will be taking the new software, however if a player is logging into a casino that is not US facing (and therefore will be playing using the Golden Tiger software), the affiliate who referred the player to the casino they are logging into will get the credit for that player.

So for example, UK Casino Club is not one of our US facing brands. If a player logs into UK Casino Club using their UKC details, they will essentially be playing Golden Tiger Casino, however since they logged in using their UKC details, the affiliate who referred them to UKC will be making the commission on that player's play. If they also have an account at Golden Tiger Casino and a different affiliate referred them there, the affiliate who referred them to Golden Tiger Casino will earn commission only when the player logs in using their Golden Tiger Casino details.

There will be no changes for affiliates in this sense.

Since it's possible that all the MGS groups are handling this differently, if you have any questions regarding our program specifically I would be happy to answer them either within the RA forum or via email.

Cheers

[universal4]

Thanks Renee, and for those that have access you should read Renee's response in the RA thread below as it is very detailed and explains things extremly well.

If the confusion still exists with any affiliates Renee, the response you gave below lays it out very well.

Rick
Universal4

[bonuscenter]

Thanks for your detailed explanation Renee.

But does that mean that some players may have multiple accounts in the same casino?

[Renee]

Thanks for your detailed explanation Renee.

But does that mean that some players may have multiple accounts in the same casino?

No that is not possible as they are not having new accounts opened.. They will be using their existing accounts to login... only the software will change, the logins will not.

Have another read of what I wrote above and let me know if you're still confused...

Cheers

[Anthony]

Thank you Renee.

[Melanie]

This question also has been posted on AGD but it is too important not to mention.

How can you allocate a player to a single US brand as the player has multiple accounts at the same program e.g. allslots, all jackpots etc. The same for Starpartner and other programs that have 1+ brands ?

Hi All,

I would like to formally introduce myself. I am Melanie and I am one of the affiliate managers for Starpartner, i will be working along with Conrad.

This same post can be found on AGD and Starpartner would also like to clarify on this matter for the GPWA members:

Player A signs up under affiliate tag 1 for e.g. Crazy Vegas
Same Player A signs up under affiliate tag 2 for e.g. Golden Riviera
Same Player A signs up under affiliate tag 3 for e.g. Sun Vegas Casino

So the question is: player A has 3 accounts at 3 casinos under which affiliate tag is he/she playing on when it comes to Casino US.

The answer: Which ever account player A logs in with, the affiliate linked gets the credit. The other two accounts are still active, players do not get a new Casino US account. US players remain with their old accounts, neither gets locked. To elaborate: if player A logs in now with a Crazy Vegas account the affiliate for Crazy Vegas gets credit, then on another occasion logs in with their Sun Vegas account and plays, the affiliate for Sun Vegas gets credit… so on and so forth.

Hope all makes sense. Happy to answer any more queries regarding this matter

Kind Regards,
Melanie

[universal4]

In the above scenario....at some point in the future, 2 affiliates WILL lose the player.

Based upon LOGIC, the player will not continue to keep 3 accounts at a single casino.

Sure based upon some factors such as superstition, whether its the first or third thursday of an even numbered month etc (or whether it's a leap year)....some players will keep multiple accounts, but overall most of them will eventually end up using a single account.

Rick
Universal4

[universal4]

Oh yeah, another issue that will likely slap us in the face sometime in the future....

What about bonuses by the same player under different accounts?

Same player
Same address
Same email
Same household

If they take a bonus in 2 accounts, they would be breaking terms correct?

Would this scenario not accelrate players redcuing multiple accounts to 1?

Rick
Universal4

[Renee]

Can I assume these questions are for Melanie since a player is able to take a bonus at each of our casinos?

[universal4]

Well Renee, the same scenariuo can and will happen at RA casinos too.

Since a few of your properties will not have a US facing version, players will end up having more than one account in some cases, so based on logic, some affiliates will lose that player over time, and for those players with multiple accounts, will they be allowed to take a bonus more than once at the same casino?

Rick
Universal4

[GCG]

Well Renee, the same scenariuo can and will happen at RA casinos too.

Since a few of your properties will not have a US facing version, players will end up having more than one account in some cases, so based on logic, some affiliates will lose that player over time, and for those players with multiple accounts, will they be allowed to take a bonus more than once at the same casino?

Rick are you saying that e.g. it is possible that I get your highrollers if the player decides to no longer use your accounts ?

[arkyt]

Rick are you saying that e.g. it is possible that I get your highrollers if the player decides to no longer use your accounts ?

Could happen in theory ...

Affiliate A refers high roller 1 to Casino X
Affiliate B refers same high roller 1 to Casino Y

High roller only plays at Casino X so Affiliate B never sees any action.

For what ever reason, high roller 1 logs into new casino G using casino Y details and affiliate A is SOL, while affiliate B is now getting paid.

Unfortunately, I think were going to have to wait until June / July / August to see exactly how this is going to play out.

[slotplayer]

The MG's have an auto logon feature so the affiliate that is tied to the first casino they happen to launch will get the credit.

[universal4]

Yes, but let me clarify my statement a bit.

It is less likely to happen at RA properties since most of theirs will have a US facing casino, however in the instance they don't the players will get moved to Golden Tiger Xasino US (if I am not mistaken about hgow Renee classified it)

In that scenario, both Affiliate A and Affiliate may have referred the same player to 2 different casinos, Let's say Golden Tiger and one of the ones that will NOT have a US version.

In that scenario that player will now have 2 disticnt accounts at Golden Tiger....

Logic says that it is likely one of the accounts will eventually become dormant...

But my second question for that particular scenariop is the player eligible to take 2 bonuses at the same casino one from account #1 one from account #2??

Rick
Universal4

[Renee]

Yes, but let me clarify my statement a bit.

It is less likely to happen at RA properties since most of theirs will have a US facing casino, however in the instance they don't the players will get moved to Golden Tiger Xasino US (if I am not mistaken about hgow Renee classified it)

In that scenario, both Affiliate A and Affiliate may have referred the same player to 2 different casinos, Let's say Golden Tiger and one of the ones that will NOT have a US version.

In that scenario that player will now have 2 disticnt accounts at Golden Tiger....

Logic says that it is likely one of the accounts will eventually become dormant...

But my second question for that particular scenariop is the player eligible to take 2 bonuses at the same casino one from account #1 one from account #2??

Rick
Universal4

This is incorrect.

The player will have only one account at Golden Tiger Casino and one account at whichever non US casino they had an account at previously.

Just for the record, no player can have more than one account at the same casino.. These players that have accounts at the casinos that will not support the US facing software are not being moved to Golden Tiger but will use the Golden Tiger software when logging in. I know this is a hard concept to comprehend, but I'm not sure how else I can explain it..

Take a visa debit card as an example. With my bank, if I choose "credit" on an eftpos machine while doing my shopping, the bank doesn't charge me any eftpos fees because it's going through the credit network. If I choose savings they charge me fees because it goes through the regular eftpos processing terminal.

So, if I'm choosing credit, I'm still accessing my savings account, I'm just using the credit network to access it. So think of this the same way. The UK Casino Club players (for example) are still accessing their UKC account, they are just using the Golden Tiger software to do it.

I hope that makes sense.

So in this case, the players do not and will not have multiple accounts at the same casino. They will keep their existing accounts at the casino they registered at and the affiliate who referred them to that casino will get credit when they log in with those details.

So in your example, the player is essentially taking a bonus in each separate casino account which is allowed.

If there are any more questions, let me know.

arkyt - the example you gave could have happened before the switchover, only replacing "new casino" with "other casino".

[universal4]

{quote]The player will have only one account at Golden Tiger Casino and one account at whichever non US casino they had an account at previously. [/quote]

No this did not make sense to me because it does NOT match what you said somehwere else Renee....

I do NOT recall which thread it was but I thought I remember reading you say that a few of the properties would not have a us facing version and in those cases the players would be migrated to Golden Tiger US.(using thier original account id)

If that is the case a player could EASILY have more than one account at Golden Toger US.

I am a bit pressed for time right now but I will research this later to make sure I hadn't read it wrong, and if I had I apologize, but honestly this whole MGS stuff is getting crazy as many properties have not even answered many of our questions....

I am NOT saying that about Rewards since you (Renee) have always provided an answer to our queries as quick as you could....and all other Micro's could learn from that.

Rick
Universal4

[GCG]

I have just one thing to add for Brightshare : GPWA just kick some ass we have waited long enough for our allslotsusa affiliate logon details !.

[Renee]

Hey guys

I've just gotten back in the office and have been trying to get through as much as possible so sorry to be a day later than arriving home here.. I've also managed to get myself the flu on the way home so not feeling the best. If anything I write doesn't make sense you'll have to excuse me on that one.

I can't speak for the other programs, however at Rewards Affiliates the players will be logging in with the details of the casino they signed up with. Only 13 of our brands will be taking the new software, however if a player is logging into a casino that is not US facing (and therefore will be playing using the Golden Tiger software), the affiliate who referred the player to the casino they are logging into will get the credit for that player.

So for example, UK Casino Club is not one of our US facing brands. If a player logs into UK Casino Club using their UKC details, they will essentially be playing Golden Tiger Casino, however since they logged in using their UKC details, the affiliate who referred them to UKC will be making the commission on that player's play. If they also have an account at Golden Tiger Casino and a different affiliate referred them there, the affiliate who referred them to Golden Tiger Casino will earn commission only when the player logs in using their Golden Tiger Casino details.

There will be no changes for affiliates in this sense.

Since it's possible that all the MGS groups are handling this differently, if you have any questions regarding our program specifically I would be happy to answer them either within the RA forum or via email.

Cheers

Rick I'm guessing this is what you're referring to - didn't say they are being "migrated".... they will just be "using" the Golden Tiger software.