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  1. #1
    Puma's Avatar
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    Default my stats went from over 1k to 0 !!!

    Fix the stats guys, its starting to bug me. I go from 1k to 0 with no new players to 2 new players and zero earnings and rinse and repeat. I know I have earnings and I know you guys are gonna fix this issue before the end of the month right? Dont let me down !
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  2. #2
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    Sure seems like a lot of stat issues lately. I hope this issue is resolved quickly. Please keep us updated.
    I am here to help if you have any issues with an affiliate program.
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  3. #3
    queenmap is offline Public Member
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    I have the same problem, log in to find no reports coming up. I know I checked a few days ago and had players and earnings, now nothing.

  4. #4
    pjotter is offline Private Member
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    Same here

  5. #5
    GCG
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    I know it is annoying but do not be afraid the stats are not lost simply the reports server is down (your links keep trakcing the players) , seen this several times.

    Just be patient : all your earnings will show after this weeked I am sure.
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  6. #6
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    lunaraurora is offline Private Member
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    Same issue here, i sent a bounch of mails, but they do not answer.. very nice support service!

  7. #7
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    Been about 5 days now,

    Sure does get old especially the last week of the month so we can't plan on any income.

    Joe

  8. #8
    Puma's Avatar
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    I guess Ill make the long distance call on monday to see wtf is going on. These guys are driving me batty !
    Epic Gambler - Reviews, Ratings, Excitement

  9. #9
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    Same for me since 3 days. Stats 0!

  10. #10
    Puma's Avatar
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    I spoke to Jorge today and he assured me that the stats were still running in the background and he is very sorry. He says we will all get paid on the 15th as promised.

    Cheers
    Epic Gambler - Reviews, Ratings, Excitement

  11. #11
    Jorge is offline Public Member
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    Default Stats in PSP

    Hello Everyone

    Jorge from PlayShare Partners here to give you an update in regards this matter.

    First we would like to apologize for any inconvenience caused during this period. We are aware of this issue and our IT department is working in a solution as we speak.

    At the same time I would like to highlight the fact that all the information related to tracking, players, revenue and commissions is safe and has not suffered any inconvenience during this period. All our systems are running smoothly but due to some changes implemented in our technology precisely in order to avoid this sort of issues in the future, we have experienced some headaches with our platform. This is just affecting the correct display of the information in PSP although all our systems are working as per usual in the background.

    Finally I would like to assure you that this won’t affect our next payment process that will be finalized around the 15<SUP>th</SUP> of this month as usual.

    Thanks to you all for your understanding and your patience, most appreciated.

    Sincerely yours.
    Jorge Silva

    Affiliate Team
    PlayShare Partners
    jorge@playsharepartners.com

  12. #12
    Jorge is offline Public Member
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    Quote Originally Posted by lunaraurora View Post
    Same issue here, i sent a bounch of mails, but they do not answer.. very nice support service!

    Hi lunaraurora

    I checked your account and in did you are part of our affiliates. Your manager is Sacha who was appointed by PlayShare Partners to be part in LAC last week.

    I know for a fact that Sacha's email generates an automatic "out of the office reply" with details of how you can contact him. Also this is in display within the PSP platform once you login.

    <OWe really believe in service here at PlayShare so if there is anything you need please contact us anytime.
    <O
    Warm regards<O</O
    Jorge
    <O</O
    Affiliate Team<O</O
    jorge@playsharepartners<O</O

  13. #13
    lunaraurora's Avatar
    lunaraurora is offline Private Member
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    Jorge i sent emails to all the staff, not only Sasha, the emails return back to me with an error, anyway thanks for the answer given to me and all guys here

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