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  1. #1
    CPReport's Avatar
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    Default Need help with DiamondGal.com Casino

    Is there an affiliate manager than can help one of my forum members that is having a payout issue with DiamondGal? Please PM me.

  2. #2
    CashWave Sean is offline Non-sponsor Affiliate Program
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    Hello,

    Its best to contact accounting@cashwave.com with your issue. We do not handle support requests through this message forum. If you have further question, please contact me

    Regards,
    Sean
    CashWave

  3. #3
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    Obviously we would never ask for any private information to be revealed, but as affiliates, we ARE always interested in the outcome of payment issues and how they were handled.

    Rick
    Universal4
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  4. #4
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    Sean,
    I thought you being an affiliate manager would be interested in helping out a player at one of the casinos you promote. All the other affiliate managers for the casinos we promote gladly do. Oh well, no worries. Cashwave's reputation kinda speaks for itself. Good luck.

  5. #5
    CashWave Sean is offline Non-sponsor Affiliate Program
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    I guess I didn't realize this was a player question on a webmaster forum. Please have them contact Diamond Gal support with thier payout question. As I said, please feel free to contact me with any questions you may have, or if something doesn't get taken care of.

    Of course we are willing to help out. That is what we are here for.

    That being said, it is unreasonable to expect that we will provide player support on a 3rd party webmaster forum.

  6. #6
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    You should not think that because you won't talk about this, that WE WON'T.

    A player referred to your property by a webmaster (and not just any webmaster but a well-respected webmaster) has come to you with a problem about the player getting paid because he is not getting satisfaction from customer support, and you pass it off and clearly state you will not provide help here with it.

    Be assured that BigDaddy will be very forthcoming to us about the outcome of this situation, whether you want him to or not.

    Just as affiliate managers talk among themselves and discuss the affiliates in places where the affiliates can not defend themselves (such as by email and phone) webmasters also discuss affiliate programs.

    BigDaddy brought this situation to your attention here in hopes that his player would be taken care of, and also to show the other affiliates that you were willing to try and help the player get it worked out.

    Rick
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  7. #7
    CashWave Sean is offline Non-sponsor Affiliate Program
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    Looks like a no win here.

    For the 3rd time, please contact me if something does not get handled through the regular support channels.

    I have yet to recieve ANY INFORMATION as to what the problem is. Further, I don't know who big Big Daddy is, which player the problem is with, or what exactly the problem is in the first place?

    I can't help blindfolded and with an empty inbox......
    Last edited by CashWave Sean; 15 April 2007 at 9:33 pm.

  8. #8
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    Just to clarify a few things. The diamondgal player came to our forums seeking help with a payout but they were not referred to the casino by us. We would never promote any of cashwaves (wager 21) casinos. We do not list casinos that have a poor payout history and bad customer service . In fact ladydream is on our blacklist for the way they handled a payout issue and locking the players account back in 2005.

    The other thing is Sean, they did email customer service at diamondgal and guess what? They didn't get any response and that is why they asked us for help. It's now been 4 days and not a word.

    Oh now I see that Sean just replied. I don't know you either but I do know your casinos reputations. And from your first reply you were not willing to help at all. I really don't want this thing to get out of hand because of what happened the last time we tried to help a player at one of your casinos.

    For the time being I have instructed the player to be patient over the weekend and contact me again if they don't get a response by late Monday. Of course we would rather let the player and casino work this out themselves and ultimately put a "issue resolved" post on our forums and everyone goes home happy.

    Stay tuned...

  9. #9
    CashWave Sean is offline Non-sponsor Affiliate Program
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    I can certainly understand a players frustration if they are not replied to in a timely matter. Unfortunatly in a world of 10 billion SPAM messages a day, sometimes things get rejected or lost. Sometimes they get deleted accidentally. Sometimes the request is simply an irate player that LOST and there is nothing we can do to appease them. The latter happens ALL THE TIME. I am not sure what is the case here. Its not important.

    What is important is that you continue to attack CashWave, yet I STILL have not recieved the complaint and player information from you. How does this help your player?

    Obviously the regular support channel failed, or the complaint is invalid and was dismissed. All I have from you so far is attacks and accusations. Again, how does this help your player?

    I don't see what I can do at this point.

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    Email spams and lost or deleted customer emails are the reason we highly recommend playing at casinos that have live chat and toll free customer support numbers but I'm not here to tell you how to run your business I was just asked by the player to help out.

    I have emailed the player and asked for their user ID and I will PM you as soon as I hear back. Hopefully by tomorrow they will have received a response from diamondgal and they can work it out without you and me doing anything.

    As far as attacking cashwave I was only stating facts that I can certainly back up. I just didn't think you wanted me to go there.

    Your first reply to my post was less than what I would expect from an affiliate manager. The aff managers of the casinos we promote are the best in the business and go out of their way to help players that are experiencing problems. You weren't willing to help at all until Rick (universal4) posted.

    That being said, it is unreasonable to expect that we will provide player support on a 3rd party webmaster forum.
    I was just looking to keep this all in a PM. Shame it had to come to all this.

  11. #11
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    You should not think that because you won't talk about this, that WE WON'T.
    too freakin' true!
    Almost Here! How would you like to be able to get not just one sign up from your player, or even a couple, but every single casino they join from here on? I've a plan that can make that happen and it will likely also tell you every time the player is active within the casino.

    Gambling Affiliate Place
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    avoid non paying casinos

  12. #12
    CashWave Sean is offline Non-sponsor Affiliate Program
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    Please e-mail me sean@cashwave.com with the information you get.

    It seems that you took my initial reply in a different intent that it was intended. (One of the HUGE problems with impersonal forms of communication like e-mail and forums). My point was that we don't do any direct support on this forum (i.e. say the problem and we respond with the answer) and need direct contact to solve the problem.

    Initially you said "one of our forum members has problem with a payment” I guess I didn't realize that you meant YOUR player forum. I took this as someone on GPWA has a question about their affiliate payment. My response was simply that they need to contact us directly as we wouldn't discuss an affiliate payment on a 3rd party forum. Further, you never stated that they had contacted us and there was a problem for 4 days. I do not know how you can assume I would know this.

    Then it all went to hell............

    This is a great example why forums are a BAD way to deal with things like this. Basically a simple misunderstanding on my part as to the meaning of your fairly vague question and a subsequent misunderstanding by you (feeling like I am blowing you off) leading to a bunch of mudslinging that solves nothing.

    Read my replies again. My original reply was that we do not do support on this forum and to contact the proper channels or to contact me if you have questions. Only after repeated back and forth do I find out that it is a player question and that they have contacted us already? Then someone else who is not involved chimes in. Am I answering his question or yours? Does he know what is going on, or just dropping his .02? How the heck should I know? Can you see the difficulty here?

  13. #13
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    Hi Sean,

    just dropping my 2 cents. you can bet we can/do talk!

    and it carries weight.
    Almost Here! How would you like to be able to get not just one sign up from your player, or even a couple, but every single casino they join from here on? I've a plan that can make that happen and it will likely also tell you every time the player is active within the casino.

    Gambling Affiliate Place
    Slot Machine Games
    Casinos Accepting USA Players
    Real Time Gaming Slots
    slots tip
    avoid non paying casinos

  14. #14
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    I’m not a forum moderator here. I’m a private member (stated under my user name) so when I say one of OUR forum members has a problem getting paid out why would you think it has anything to do with another member of GPWA? A GPWA forum member would most certainly contact you themselves.

    Further more I never gave you much detail because I WANTED YOU TO PM ME ABOUT THE ISSUE!!!

    This is a great example why forums are a BAD way to deal with things like this.
    We along with other members here at GPWA have had great success in resolving player issues through this forum.

    Then someone else who is not involved chimes in. Am I answering his question or yours? Does he know what is going on, or just dropping his .02?
    If you are referring to universal4’s post as “chiming in” you might want to show more respect for a senior GPWA moderator and respected webmaster.

    So lets review:
    I post the very first post to the CashWave sponsored forum asking if there is an affiliate manager who can help me with one of my forum members having a payout issue with diamondgal casino. PLEASE PM ME!!!

    You reply by telling me you don’t handle support requests through this forum.

    Then Rick lets you know that GPWA does indeed deal with player payout issues. Funny how he had no problems understanding my post.

    Next you reply “That being said, it is unreasonable to expect that we will provide player support on a 3rd party webmaster forum.” When I again, requested in the beginning to deal with this through PM.

    Next post is again by Universal4 trying to help and again you ignore him by your next post acting like you have been willing to help all along.

    Then your next post tries to justify the issue by blaming the problem on 10 billion email spams a day and that sometime customer emails get “accidentally deleted” and you’re not sure what the case is here but IT’S NOT IMPORTANT?????

    Maybe not to you but certainly to the player that has put their faith in diamondgal that if they win they will be paid out in full.

    Okay back to your spin Sean...

  15. #15
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    So glad I read this thread.

    I was going to sign up but now.....

    Thanks to Big Daddy and Universal4

    ntaus

  16. #16
    CashWave Sean is offline Non-sponsor Affiliate Program
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    This issue appears to be resolved.

    I was forwarded the player information last night (4/17), thanks!

    The player in question put in a withdraw request on late 4/14. As per our policy, withdraws take 3 days. It was processed today 4/17.

    I don't know why the player did not get a response, but they should have recieved an automated e-mail with thier request at a minimum. I think this was simply an excited player that freaked when they did not get an immediate response after winning and requesting a withdrawl.

    Our withdraw policy is CLEARLY stated and we find that 99% of the time the player reverses the withdraw request and plays again. 3 days saves a LOT of withdraw and re-deposits. In the current online gaming world I am sure you can see the logic in limiting this huge amount of redundant transactions.

    I actually did not need to do anything, because accounting had alread sent the withdrawl through by the time I got the player info.
    Last edited by CashWave Sean; 17 April 2007 at 10:02 pm.

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