I know what Andy will be up against as I have personally tutored and help beginning webmasters launch sites and learn since the beginning of the internet.
It's not gonna be easy at times Andy, trust me....at least you hopefully will not have to teach them how to use a computer....that I have also done for people since the early 90's....LOL
Geez, I could probably tell ya stories about that...kinda tough when your trying to help someone on the phone and when you tell them to type something at the command prompt and they say something like, "is a c the circle that is closed or open?"....
Andy, hopefully YOU will never hear that question....LOL
One you will hear though is, does the forward slash lean left or right?
Rick
Universal4