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Thread: Payout Reports

  1. #1
    FictionNet is offline Private Member
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    Default Payout Reports

    I've been trying to get payout reports (percentages) but I could find nothing at the Sun Palace site. I chatted with the casino's live chat (transcript below) and apparently there are no published payout reports - is this correct?

    - - -

    Rob: Where on your site do I find payout reports?
    You are now speaking with Mary of Customer Support.
    Mary: Hi!
    Mary: Can I please have your login name and the name of the casino where you have your account?
    Rob: It's Sun Palace
    Rob: that's the website i'm on - there isn't an account yet, I'm just looking for the payout reports but I'm having trouble finding them
    Mary: You mean like a description of each game?
    Rob: heh - no
    Rob: y'know, payout reports.... percentages - every online casino has them
    Mary: Our payout percentage is 95 percent
    Mary: on all games
    Rob: there are not monthly reports? i'm actually an affiliate - i need these for a review, they're normally easy to find on a casino's site
    Mary: No, we do not have any of those available, but if you want you can send an email to security@sunpalacecasino.eu and request one
    Rob: ok, thanks
    Mary: my pleasure
    - Your party has left this session. -

  2. #2
    MainStAffs is offline Public Member
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    Default

    Hi Rob,

    I dont think this is as uncommon as you may think. There are many brands that do not publish these. As you can see above you can send an email to security@sunpalacecasino.eu and request.

    Regards,
    Jason

  3. #3
    FictionNet is offline Private Member
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    Default

    Hi, Jason - I've been looking into payout rates at the casinos listed at my site. Of the 29 casinos reviewed, only 8 of the 29 didn't publish payout rates so yeah, it's not exactly unique NOT to be publishing these reports but it definitely puts you in the minority. Do you know what the thinking is behind not publishing payout reports? Is it something that's not readily provided by RTG?

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