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  1. #1
    BigDaddy's Avatar
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    Default PLAYER COMPLAINT: Bingo for Money (RESOLVED)

    Well I've tried several times to get Georgia and Ben to respond to this complaint through email and PM but since neither one want to get back to me on this issue I'll just post it here. Let me know when you want to help get this resolved ~ Rick

    Complaint:
    hi on i think it was 28.10.17 i played bingo for money and won about 1000 dollars . i was delighted but soon was told by grayson i think that because that was bonus money id won with i wasnt entitled to it. so i deposited 30.00 nz dollars via my partnrs debit card to which i informed them that i did not own my own credit or debit card . they did not have a issue with that at the time or i would nothave deposiited . i ended up winning 3500.00 and was over joyed. i spoke to a staff memeber who informed me i had to wager 350.00 of the 3500.00 but the rest of the balance was mine to withdraw... after i had wagered the 350.00 i once again spoke to grayson i believe and yes the 3150.00 was all mine. all i had to do was send my licence and other i.d in .. i was so happy . then about 4 hours later due to my horror wen i went back into my account it came up account suspended contact live support. which i did. the staff member told me to log in again but this time i was completley blocked. i have emailed them at least 10 times and sent all forms in. they have not responsed at all. i have live tickets to prove my case.. please help

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  3. #2
    Jokerman99 is offline Private Member
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    Didn't Georgia leave like 6 months ago?

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  5. #3
    BigDaddy's Avatar
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    Quote Originally Posted by Jokerman99 View Post
    Didn't Georgia leave like 6 months ago?
    No idea. Her name is still on GPWA as an affiliate manager http://www.gpwa.org/member/georgiarg

    Looks like the last time she was on here was a year ago but Ben still appears to be active.

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  7. #4
    -Shay- is offline Public Member
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    Do you have proof that you discussed depositing with a card that is not in your name (and them being alright with it) BEFORE the deposit was made?
    Not even two years later...

    I'll be posting here.

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  9. #5
    BigDaddy's Avatar
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    Quote Originally Posted by -Shay- View Post
    Do you have proof that you discussed depositing with a card that is not in your name (and them being alright with it) BEFORE the deposit was made?
    No offense I'm only interested in discussing this issue with a RG affiliate manager or GPWA staff. And the lack of response from RG is disturbing seeing that they are a sponsor here and have a commitment to help getting player complaints resolved.

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  11. #6
    Progger's Avatar
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    Quote Originally Posted by BigDaddy View Post
    No offense I'm only interested in discussing this issue with a RG affiliate manager or GPWA staff. And the lack of response from RG is disturbing seeing that they are a sponsor here and have a commitment to help getting player complaints resolved.
    Good luck...AMīs have nothing to do with players complains...

    Btw...read the terms...u have to use your own CC...

    Regards

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  13. #7
    BigDaddy's Avatar
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    Quote Originally Posted by Progger View Post
    Good luck...AMīs have nothing to do with players complains...
    Sure they do... #4 CODE OF CONDUCT - AFFILIATE COMPLAINTS

    Sponsor will promptly respond to any complaint forwarded by the GPWA or by a GPWA affiliate member on behalf of the affiliate or on behalf of a visitor to a website operated by the affiliate. If the complaint alleges the Sponsor Companies failed to comply with these terms the Sponsor agrees the Sponsor Companies will either provide reasonable evidence of compliance with these terms, or offer a fair resolution of the complaint.

    The right of a GPWA affiliate member to lodge a complaint shall be absolute and no confidentiality or other agreement between a GPWA affiliate member, or a visitor to a website operated by a GPWA affiliate member, and any Sponsor Companies shall be construed as prohibiting the disclosure of otherwise confidential information to the GPWA or GPWA affiliate member for the purpose of lodging or otherwise substantiating such a complaint.

    Here's the link so you can read up and make better informed replies... http://www.gpwa.org/sponsor/codeofconduct

  14. #8
    Anthony's Avatar
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    I will contact Revenue Giants and confirm their personnel. BigDaddy, I'll send you a PM shortly.
    GPWA Facebook | APCW Facebook | Casino City

    Affiliates -
    Here are four ways to become involved in GPWA to truly make the association your own:
    Apply for Private Membership | Apply for the GPWA Seal | Partner with a GPWA Sponsor | Volunteer as a Moderator
    -------------------------------------------------------------------------------------------------------------------------------------------
    Gambling World | Online Roulette | Online Blackjack | Live Online Games | Sports Betting | Horse Racing | Football Betting World
    If an affiliate program is not small affiliate friendly (especially small US Affiliate), then they are NOT Affiliate Friendly! - for Universal4!

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  16. #9
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    Quote Originally Posted by BigDaddy View Post

    Here's the link so you can read up and make better informed replies... http://www.gpwa.org/sponsor/codeofconduct
    Are u new here on gpwa ?

    Btw,here are the rules for the next time..

    3. Payment Rules
    3.7 An Account Holder may make a deposit only with his/her personal Card.

    Regards

  17. #10
    -Shay- is offline Public Member
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    Quote Originally Posted by Progger View Post

    3. Payment Rules
    3.7 An Account Holder may make a deposit only with his/her personal Card.

    Regards
    Hence why I asked if (he) had evidence of the conversation prior to deposit.
    Not even two years later...

    I'll be posting here.

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  19. #11
    BigDaddy's Avatar
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    Quote Originally Posted by Anthony View Post
    I will contact Revenue Giants and confirm their personnel. BigDaddy, I'll send you a PM shortly.
    Thanks Anthony. I just replied to your PM with the info.

    Rick

  20. #12
    RevenueGiants Support is offline Sponsor Affiliate Program
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    Default

    Hi BigDaddy,

    Let's discuss about the player's issue in private.

    Thank you,
    Mihai
    Join us now!
    mihai@revenuegiants.com
    Skype: Mihai RevenueGiants
    --
    Mihai Revenue Giants

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  22. #13
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    Default

    BigDaddy sent me a PM stating the issue has been resolved.
    GPWA Facebook | APCW Facebook | Casino City

    Affiliates -
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    Apply for Private Membership | Apply for the GPWA Seal | Partner with a GPWA Sponsor | Volunteer as a Moderator
    -------------------------------------------------------------------------------------------------------------------------------------------
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    If an affiliate program is not small affiliate friendly (especially small US Affiliate), then they are NOT Affiliate Friendly! - for Universal4!

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