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  1. #1
    ntsv is offline New Member
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    Exclamation problems with 1xbet account ----- HELP ME PLS

    Hi!

    I opened my account some weeks ago. I did some deposits and after a big winning selection I decided to have my first withdraw.
    The administration of 1xbet asked me a lot of documents in addition to my Passport (skrill's screen-shots, selfie, etc.). At the end of these strenous operations I had my first withdraw.

    I used the rest of my winning selection to make other bets. After these bets, I decided to do another small withdraw.

    At this point my problems started. After the first documentation sent, I supposed, as every website, I can have other withdraw freely. In 1xbet this is not possible without sending dozens of photos again.

    After two weeks of mail excange, 1x decided to block my account and to ask me to send other documents to Russia (from Austria) by mail.

    Someone can help me? I have not comitted any dishonest act and I ask only to have my money back. I spent horrible Christmas holidays for this bad situation.

    Thanks to all!

  2. #2
    ntsv is offline New Member
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    Nobody can help me, pls?


    Quote Originally Posted by ntsv View Post
    Hi!

    I opened my account some weeks ago. I did some deposits and after a big winning selection I decided to have my first withdraw.
    The administration of 1xbet asked me a lot of documents in addition to my Passport (skrill's screen-shots, selfie, etc.). At the end of these strenous operations I had my first withdraw.

    I used the rest of my winning selection to make other bets. After these bets, I decided to do another small withdraw.

    At this point my problems started. After the first documentation sent, I supposed, as every website, I can have other withdraw freely. In 1xbet this is not possible without sending dozens of photos again.

    After two weeks of mail excange, 1x decided to block my account and to ask me to send other documents to Russia (from Austria) by mail.

    Someone can help me? I have not comitted any dishonest act and I ask only to have my money back. I spent horrible Christmas holidays for this bad situation.

    Thanks to all!

  3. #3
    Anthony's Avatar
    Anthony is offline Forum Administrator
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    I will contact 1xBet, also I am sending you a private message.
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  5. #4
    daviluc is offline New Member
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    Your experience is identical to mine. After many losses, as soon as I started to win, in a completely lawful, as I had on the account about 5000 euro, I requested a withdrawal. It immediately took the control mechanism: first they asked for a copy of the identity document, then screenshots skrill with all transactions, so the picture with the document in hand on the background of their email, finally, the utility bills for the past 3 months. I sent everything but are still waiting for their answer. After reading on the forum all desperate cases, I hope not to be too one of their victims. I do not know what to do!

  6. #5
    Eli Todosov is offline Sponsor Affiliate Program
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    Hello ntsv,

    Please contact me either via email (eli@1xbetpartners.com) or via Skype (eli.1xbet) and provide me there with your player account number, so I can inquire about your situation.

    Thank you for patience and I'm sorry for not responding right away, there were some slight technical difficulties.
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    eli@1xbetpartners.com
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    We offer the biggest odds on live and pre-match events in the business.

  7. #6
    daviluc is offline New Member
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    Thanks Mr. Todosov for having responded. In truth I had already contacted privately on his maili. I hope for his valuable assistance. Believe me, I am an honest player who did not commit any fraud.

  8. #7
    Syndicate is offline Public Member
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    Unfortunately 1XBET work like most other Russian Bookmakers. They offer the best odds on the market, get easily picked off and then don't like paying. Personally i've never understood the concept, because even the average moron gambler can win.

    To be honest, i really wish someone could explain to me this concept, because all you can get is a poor reputation!

    From a gamblers perspective, if it looks too good then it probably is! Anyone betting professionally should stick with Pinnacle, SBO, IBC, ISN etc, and a few exchanges. You win and they pay without all this unnecessary commotion - It's really ''ante branding'' what they do!

  9. #8
    daviluc is offline New Member
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    This means that I have to get used to the idea of losing that money? Ok, if that happens I will spread in all forums what has happened to me and this their dishonest behavior. I can accept the reduction of quotas, the freeze of account, but lose the money I won honestly no, this would be an outright fraud!

  10. #9
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    May have to ad them to AFC just so i can rogue them out
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  11. #10
    daviluc is offline New Member
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    What is AFC ?

  12. #11
    ntsv is offline New Member
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    Quote Originally Posted by daviluc View Post
    This means that I have to get used to the idea of losing that money? Ok, if that happens I will spread in all forums what has happened to me and this their dishonest behavior. I can accept the reduction of quotas, the freeze of account, but lose the money I won honestly no, this would be an outright fraud!
    This is my same idea. I had accepted aver 1xbet's behavior and and I sent them every requested proof but I don't accept that they lose money that I won honestly.

    All bets are honest. I won with the plain quotas and I won also with reducted quotas. I sent few times my documents because they don't accept them for ridiculous reasons.

    I don't have idea that 1xbet does often this kind of things. Otherwise I would have chosen another bookmaker, which pays.

  13. #12
    daviluc is offline New Member
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    It would be appropriate to create a task force to make a collective complaint to the Russian police. It is not conceivable that they continue to operate cheating people. I will try the way to do what I said. One thing is certain: my commitment, from today, will be to spread on every forum this 1xbet behavior to damage them as much as possible

  14. #13
    ntsv is offline New Member
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    1xbet's licence is issued by Curacao's government. Number of license 1668

    I try to contact https://www.curacao-egaming.com/ and know their opinion

  15. #14
    daviluc is offline New Member
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    I sent a while ago, on the their "contact us". this message:
    "Dear
    I'm a player on the book 1xbet, owner of one of your license (N 166. As they are delaying a withdrawal after asking me all the documents are in order, who should I contact to fix my problem? Thank you, very much"

  16. #15
    ntsv is offline New Member
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    Well done, I hope that they do something for us and for the justice!

  17. #16
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    Quote Originally Posted by daviluc View Post
    It would be appropriate to create a task force to make a collective complaint to the Russian police.
    1xbet this is offshore bookmaker, outside Russian jurisdiction. This bookmaker is targeting on Russia and CIS country players, but they don't have Russia license. Russia have several online bookmakers with Russian license, but only Russian citizen may bet. And only after offline registration. All that Russian goverment do, is give order to Russian ISPs to block access to 1xbet. At last year ISPs block access to several thousand 1xbet mirrors.

    I think we must wating untill tomorrow, and i hope we have positive decision from mr. Eli Todosov. The Russian black gambling market, have they own specific. Are lot of cheaters, illegal bonuse hunters, hackers, carders e.t.c. So, some times they need time to check. Also don't forget that Russian time zone is diffirent UTC+3. Especially if you are from Australia. 1xbet targeting on Russian and CIS countries market, and if they see customer from Australia they may think that somebody use stolen credit card.

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  18. #17
    soso is offline Public Member
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    Hello

    I have a problem with 1xbet.
    i earned some money during november, then they asked for tons of documents that i sent and they verified my account in december (after limiting my odds by half and stake to minimum)
    ANnnd, in january i earned a little more on non-live market (good odds) and my account is now bloked, cant access to it... they asked me the same documents they asked in november..
    Now they are asking for documents to send via letter to russia... i sent but it cant reach russia
    I said them but they fucking answer the same thing... (Your account is under verification at the moment, you should follow the instructions listed on the website.)

    stupid bots...

    and other support tell : Support service is not authorized to process such kind of requests.

    always the same thing, 0 answer...

    have i to go in russia? or i can forget my money (around 2k and 1k9 deposit in january)

    help

    Thanks!

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