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  1. #1
    Lawrence@PlayShare's Avatar
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    Exclamation PSP High Roller Policy: The Resolution

    Hi there,

    We have come to our final conclusions regarding this issue, the results of which have been posted here:

    http://www.affiliateguarddog.com/for....html#post9292

    Regards,
    Lawrence Wilson
    Affiliate Program Manager
    PlayShare Partners

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  3. #2
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    Herewith is the full statement made by PSP on the AGD forum:

    Hi all,

    Before I begin, let me apologize for the time taken to get this to you. We have really taken our time over this, making sure to calculate the financial implications of all potential compromises to both PlayShare Partners and its affiliates, particularly after our face-to-face meetings with GPWA and APCW in Budapest. I do, however, believe that what I have outlined below will have been worth the wait. Obviously all parties, PlayShare Partners included, want to get this issue resolved in the fairest way possible so that we can all move on to what we do best.

    There are four parts to our resolution. For clarity’s sake, I will deal with each individually.

    SEMANTICS
    Whilst this really isn’t a significant change, we will amend the name of the policy to read Big Winner Policy, rather than High Roller Policy.

    COMMUNICATION
    As mentioned to GPWA, APCW and a number of affiliates in Budapest, it is apparent that we did not communicate the addition of the High Roller Policy to the PlayShare Partners terms and conditions clearly enough. Whilst it has always said in our terms that we can make changes to the agreement without notice, I think our lack of direct communication in this regard has contributed to the sensitivity of the situation. Resultingly, we will commit to notifying our affiliates, via the website and/or e-mail, of any amendments to the terms and conditions in the future. If an affiliate does not wish to continue to promote us under the revised terms then their first recourse, as with almost every other casino affiliate program, will be to stop promoting our casinos. Although this should go without saying, we will always honor affiliates' earnings and resultant payments, be they active or not.

    RETROACTIVITY
    We have crunched the numbers, and believe that we can make a positive move by applying the High Roller Policy (soon to renamed Big Winner Policy) to players that registered subsequent to the addition of the policy of our terms and conditions. This means that all players that registered at CasinoShare or Grand Mondial before the 1st of February 2008, will be exempt from the High Roller Policy. We will be contacting all affiliates that have been affected by the High Roller Policy, but from players registered prior to the 1st of February 2008, and will reimburse them for all moneys outstanding. This will be done in conjunction with our next payment run, due to be completed next week. Please be aware that this involves a significant amount of money, and is a decision we have not taken lightly.

    POLICY STRUCTURE
    Although we have looked at all of the possible alternatives, including “ringfencing”, we will not be changing the structure of the policy at all. As outlined in our .pdf document published in August 2009, we firmly believe that the policy is the fairest compromise for all parties.

    As mentioned, we have really done our due diligence on this, and believe that the changes we intend making are agreeable and satisfactory. The final decision has been a long time in the making, but we are happy that affiliates’ concerns will now be successfully addressed.

    The terms and conditions on the PSP website will be amended accordingly shortly.

    Sincerely,
    Lawrence Wilson
    Affiliate Program Manager
    PlayShare Partners

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    bonustreak (5 October 2009), casinocrush (15 October 2009), Engineer (5 October 2009), GamTrak (5 October 2009), Integrity (5 October 2009), MichaelCorfman (5 October 2009), mojo (5 October 2009)

  5. #3
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    I believe the outcome here is one that reflects a commitment on Playshare's part toward working in partnership with affiliates, and one that, equally importantly, reflects the affiliate community working together.

    The announcement made here today reflects affiliates taking a stand that Playshare heard and listened to and viewed as important. And it also reflects a number of us working together behind the scenes to make sure Playshare heard what affiliates thought.

    The specific announcement made today by Playshare was first communicated to Andy at AGD, Bryan at Casinomeister, J.Todd at the APCW and Steven and Myself at the GPWA for feedback several days ago. And the proposed announcement was arrived at after feedback and encouragement by all of us about the importance of working in partnership with affiliates.

    A portion of what happened was visible for everyone to see. This includes the discussion on the AGD, Casinomeister, and GPWA forums. And it includes the act of AGD marking Playshare as predatory and the publicity given to that situation on the aforementioned websites and on APCW videos.

    But there was also a lot that went on behind the scenes, and I'd like to share some of what happened on that front from my perspective. First of all, I'd like to give credit to Andy for discussions that he had with Playshare - they were important in reaching the outcome that was announced today.

    I'd also like to let folks know that J.Todd, Steven, and I also had a very extensive and detailed discussion with Playshare in Budapest. We talked in depth and in person about why affiliates have felt the way they have about Playshare and about what we felt was necessary to address those perceptions.

    I can tell you that my first-hand view from that meeting is that Playshare cares very much about being a reputable program and having good relations with affiliates. And I can also say that at the time of our meeting they truly and honestly believed the changes they made that created the turmoil we discussed were fair and reflected trying to structure their affiliate program in a way they viewed made economic sense from both their position and the position of affiliates. When we met with them in Budapest I felt they believed in their heart that the changes they made were fair and were surprised that they had not been accepted after the changes were explained in some detail in the memo they had published.

    We had a long discussion with them about the trust affiliates place in affiliate programs, and what is necessary to nurish that trust. I believe they left the meeting we had with a renewed understanding of what was required to earn the trust of affiliates and a commitment to work very hard to earn that trust back. I feel their response today is one that we can all feel good about.

    First, it represents a commitment on the part of Playshare to have pro-active communication with their affiliate partners in the future.

    Second, it represents an agreement on their part that the changes they made will not effect the player-bases of affiliates established prior to the time they announced the changes.

    I believe these two issues were the ones that upset affiliates. And I believe that in addressing both of these issues in the fashion they have Playshare has demonstrated that they do care about working in partnership with their affiliates.

    Michael
    GPWA Executive Director, Casino City CEO, Friend to the Village Idiot

    Resources for Affiliates: iGamingDirectory.com, iGamingAffiliatePrograms.com, GamingMeets.com

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    Excellent work everyone!

    This is very good news and I applaud PSP, Lawrence, mojo, ADG, APCW, CasinoMeister & GPWA for doing such a wonderful job on this issue. It's much appreciated.

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  9. #5
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    So good to hear that Playshare was not only willing to meet with us in Budapest, but also willing to listen to our ideas about a solution. Then, on top of that, they went back to the office and worked it out. It took a while, but I truly think it was worth it!

    Moving forward, I hope that the next time there are issues with a program people keep in mind how tedious this process was. It is quite time consuming work, but this, my friends, is the difference between a "Grand Prive" and a legitimate program... this is why we were willing to stick our necks out and take a chance with Lawrence instead of just labeling them and cutting them off... this is why we asked for patience and time while a solution was reached.

    We are very happy that there was a positive outcome to this. Let's remember the experience for future reference.

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  11. #6
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    Whilst I wasn't affected by these changes, it is a good to hear the issues have been resolved in a way that appears to satisfy all parties.

    This process also serves as an important reminder that programs may think they understand our perspective when quite often they don't. If they are willing to sit down with some affiliate representatives as Playshare finally did, then everyone can walk away with a clear understanding of all sides of the issues. Also, opening the channels of communication early in the process avoids a lot of headaches and angst by all people.

    Enough of the lessons, and thank you Lawrence and team, and all from GPWA, APCW and AGD.
    James

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  13. #7
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    I think that this outcome far exceeds my expectations. All of the parties coming together for a postitive resolution is indeed a success story IMO.

    GPWA, APCW, AGD and CM have all done everything in their power that has brought us to this point. Thank you!

    The affiliates themselves as well are key. Without each other we are not very effective at all. Together there is no greater power. Speaking up and banding together makes me proud of us.

    Obviously all parties, PlayShare Partners included, want to get this issue resolved in the fairest way possible so that we can all move on to what we do best.
    I echo that Lawrence. I look forward to putting this behind us and getting back to work for everyone's mutual benefit. Thank you.

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  15. #8
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    I have been paid. I want to thank everyone here, including Lawrence, for the positive resolution on this. While it is not 100% it is certainly acceptable. It is now up to affiliates to decide for themselves.

    I have received my payment due. Thank you. It is fair and I am extremely grateful that we can all move on from this.

    Blessings.
    Last edited by mojo; 24 October 2009 at 4:35 am.

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  17. #9
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    I love to double post.

    I wanted to mention that Jorge has been a nuetral and pleasant factor in this. You have a gem there PSP.

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