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  1. #1
    DaftDog's Avatar
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    Default Quasar Affiliates - Anybody home?

    It seems Quasar affiliates don't want new affiliates or maybe somebody needs to check their offices to see if they're all okay.



  2. #2
    DaftDog's Avatar
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    Default

    Quote Originally Posted by Ixian View Post
    It seems Quasar affiliates don't want new affiliates or maybe somebody needs to check their offices to see if they're all okay.
    Contact made. Incorrect email supplied.



  3. #3
    QuasarAffiliates is offline Former AM
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    Hi Ixian,

    We are right here and I can assure you that we are all okay, including our offices I will check why the automated mail that you received contains an incorrect email address and we will amend it. In the meantime, I look forward to your message.

    Thanks,
    Rebecca.

  4. #4
    DaftDog's Avatar
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    Default

    Quote Originally Posted by QuasarAffiliates View Post
    Hi Ixian,

    We are right here and I can assure you that we are all okay, including our offices I will check why the automated mail that you received contains an incorrect email address and we will amend it. In the meantime, I look forward to your message.

    Thanks,
    Rebecca.
    Glad to hear. Email re-sent about an hour ago.



  5. #5
    progger Guest

    Default

    Quasar support sleep ZzzzZZZzzzZZ

  6. #6
    DaftDog's Avatar
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    Default

    Quote Originally Posted by progger View Post
    Quasar support sleep ZzzzZZZzzzZZ
    They have answered my questions. It was just an issue of an incorrect email address provided.

    If you have an issue with them you should first contact them via email to see if they can resolve it for you. If you then still feel your issue has not been attended to to your satisfaction then post your issue in a new thread.

    Posting pointless remarks does not help anybody.



  7. #7
    QuasarAffiliates is offline Former AM
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    Default

    Thank you Ixian for your input.

    We are here to serve our customers, both affiliates and players. If we are not available at first glance, there is always a valid reason why you are unable to reach us.

    @progger, Live support will be available from Mid day onwards (CET) today since we are experiencing a huge back log. If you have sent an email to support, you can be rest assured that it will be replied in the order it was received. If you have an urgent request, please wait until live Chat is available, alternatively, you are most welcome to send me a private message and i will try to assist you in the best way possible.

    Hope this helps.

    Regards,
    Rebecca.

  8. #8
    progger Guest

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    I'm waiting for the adoption, my partner request..
    Since I still had no answer on it ...

    Sorry for my english

    Regards

  9. #9
    QuasarAffiliates is offline Former AM
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    Dear Progger,

    Thank you for your message. Np re your English, we will try to get to the bottom of this.

    Partner Request: are you referring to the affiliate program or a player account? Please provide me with your username and email address so that i can get to the bottom of your request.

    Thanking you in advance,

    Regards,
    Rebecca.


    Quote Originally Posted by progger View Post
    I'm waiting for the adoption, my partner request..
    Since I still had no answer on it ...

    Sorry for my english

    Regards

  10. #10
    progger Guest

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    Hi Rebecca

    To my affiliate account.
    ID is the same as here

    Regards

  11. #11
    QuasarAffiliates is offline Former AM
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    Default

    Hi Progger,

    Not sure I follow; the only account I can find in the system is registered under OVO Brand and was accepted/approved last 9th September. I did not find any emails from you. Which email address are you using please?

    Regards,
    Rebecca

    Quote Originally Posted by progger View Post
    Hi Rebecca

    To my affiliate account.
    ID is the same as here

    Regards

  12. #12
    progger Guest

    Default

    Thanks.

    Login works now...
    Ovo and quasar are the same provider

    Regards
    Last edited by progger; 15 September 2014 at 10:00 am.

  13. #13
    QuasarAffiliates is offline Former AM
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    Hi Progger,

    Let me explain perhaps I can provide some clarity;

    You registered an account under OVO Casino which was approved on the 9th. Therefore if you wish to access your affiliate account please use this link - http://affiliates.ovocasino.com/affiliates/Login.aspx? using your login details for OVO.

    If you wish to promote Quasar then you would need to register a new account (with new details) to join the program - http://www.quasaraffiliates.com/join-now.php

    Kindly note that OVO affiliate site is temporarily unavailable but you should still be able to login to your affiliate account using the link provided.

    If problems persist, please contact me back.

    Regards,
    Rebecca.

  14. #14
    QuasarAffiliates is offline Former AM
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    Default

    Hi Progger,

    in terms of software or ownership?

    Regards,
    Rebecca

    Quote Originally Posted by progger View Post
    Thanks.

    Login works now...
    Ovo and quasar are the same provider

    Regards

  15. #15
    progger Guest

    Default

    why quasar and Ovo faking the "visitor mode" ?

    Is that serious?

  16. #16
    QuasarAffiliates is offline Former AM
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    Hi Progger,

    I am sorry but I dont know what you mean by faking the 'visitor mode'... please explain.

    Regards,
    Rebecca

    Quote Originally Posted by progger View Post
    why quasar and Ovo faking the "visitor mode" ?

    Is that serious?

  17. #17
    Gamer's Avatar
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    Default

    What do you think about this affiliate program now-a-days?
    progger, would you recommend this program to your sweet heart?

  18. #18
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    Default

    From Rebecca on 19th Sept.
    Quote Originally Posted by QuasarAffiliates View Post
    Dear All,

    I would like to inform everyone that Quasar has started to process Aug commissions. Following my previous post, we ran into some difficulties which were beyond our control. You have my sincere apologies for our delays and inconvenience caused. September commissions will be paid out as per normal.

    Any problems, please do not hesitate to contact me.

    Regards,
    Rebecca.
    Since Days nobody in the house, Rebecca is allways off in skype and payments still not here. No information what happens, only a support member from casino self give a small tip.... some payments option doesn´t work this month, means neteller! He let me now that e-mails was sending to all affiliates and this is a joke, no affiliates got this mail.

    This is not the way what you have to do with your affiliates!

  19. #19
    DaftDog's Avatar
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    Default You're Off Topic

    Quote Originally Posted by marvel View Post
    From Rebecca on 19th Sept.


    Since Days nobody in the house, Rebecca is allways off in skype and payments still not here. No information what happens, only a support member from casino self give a small tip.... some payments option doesn´t work this month, means neteller! He let me now that e-mails was sending to all affiliates and this is a joke, no affiliates got this mail.

    This is not the way what you have to do with your affiliates!
    Hi Marvel - You should really start a new thread as your issue has nothing to do with this particular thread.



  20. #20
    QuasarAffiliates is offline Former AM
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    Default

    Hi Marvel,

    I have just updated everyone on the issues we are encountering with Neteller and who you need to contact to have your payment processed incase you are using Neteller.

    If you are still having issues, please contact me directly and i will do my best to help you out. I am currently on vacation which is why there has been no immediate response from me directly. I will be back on Monday 6th October.

    Regards,
    Rebecca

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