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  1. #1
    Leo's Avatar
    Leo
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    Default Question about Payments

    As far as I know, the minimum payout is 50. The last time my account went over 50 no payment occurred. When I asked about it, Betfair said something like "OK we will send it next month" with no explanation why it wasn't sent automatically. Now again my account is over 50 and again no payment happened automatically. I'm sure I will receive it if I contact Betfair, but my question is this :

    Does anyone receive payment WITHOUT requesting it every time?

    It seems to me that if I have to request it every time, then I will always be receiving my payments one month late since they will schedule it for the following month.

    Looking forward to hearing other affiliate's experiences with this.

    Thanks,
    Leo

  2. #2
    playermagnet is offline Private Member
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    Default

    We send them an invoice every month. If we don't, they don't pay.
    Webmaster of online casino portals, casino reviews sites, slots casino directories and jackpot slots pages, casino free bonus codes information sites, more online casino sites and hundreds more...

  3. The Following User Says Thank You to playermagnet For This Useful Post:

    Leo (21 September 2009)

  4. #3
    Leo's Avatar
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    Default

    Thanks very much, that's exactly what I needed to know.

    Just what I need, more payments to chase up every month

  5. #4
    mickey417 is offline Public Member
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    Default

    Hi
    I have two payments from 08 and 09 , im not VAT registered - if i must any invoice sent to Betfair?

  6. #5
    Leo's Avatar
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    Default

    I didn't send them an invoice, I just logged in to my account and requested a payment through the Messages section of their interface, and that worked. And that also makes an official record of your request, could be useful

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    mickey417 (6 October 2009)

  8. #6
    mickey417 is offline Public Member
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    Default

    Thank You very much Leo - i will try.

  9. #7
    systemlays is offline Private Member
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    Default Interesting!

    I thought it was just a mistake that it took 4 months for us to get paid before. Now we have a bit of September income, is it worth just emailing them for this, or do they need an invoice?

    I already asked them "what is your payment date?" and got a response

    "the payment should be with you each month between the 20<sup>th</sup> and the 25<sup>th
    </sup>

  10. #8
    mickey417 is offline Public Member
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    Default

    I have this:

    Your
    payment should be with you between the 20th and the 25th of the month
    end. If after this point the payment still has not reached you then
    please get in touch.

  11. #9
    ollie_betfair is offline Sponsor Affiliate Program
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    Default Betfair Affiliate Payment Process

    Hi,
    <o></o>
    Please find below full details on our payment process at Betfair Affiliates:<o></o>
    <o></o>
    Non-Tax Registered Affiliates<o></o>
    <o></o>
    If you are non-Tax registered you do not need to submit an invoice to receive payment. We run an automated payment run every month and payments are processed by approximately the 15th of each month. Payments can take between 5-7 days to reach your bank account so please expect payment between the 20-25th of every month.

    If you are a new affiliate a payment account will need to be created before we can process your payment which can sometimes cause a delay to your first payment.

    Tax Registered Affiliates

    If you are Tax registered you will need to submit an invoice to affiliatepayments@betfair.com so we can process your payment. Please note you must send a separate invoice for your Sports and Gaming (Poker, Casino and Games) earnings and you must include a date and invoice number. Please also separate out your earnings by month and by product.

    Invoices are processed every Tuesday and please allow 5-7 days to receive your payment from the Tuesday after you have submitted your invoice.

    Please note:
    • The minimum payment threshold for all payments is 50
    • Payments are made in GBP but will be converted into your local currency by your bank
    • We currently only support Bank Wire transfer but we are looking to offer alternative payment options in the future
    • Please ensure you keep your bank details up to date and you have the correct account number or IBAN number etc

    If you have any feedback or recommendations on how we can improve our payment process please e-mail affiliates@betfair.com

    Kind Regards

    The Betfair Affiliate Team

  12. #10
    mickey417 is offline Public Member
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    Default

    Thank You very much for all informations

  13. #11
    mickey417 is offline Public Member
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    Default

    Unfortunelly - i still didnt receive payment for 08 and 09 2009 and my payment status is still open...

  14. #12
    sadhras is offline Public Member
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    Default

    Quote Originally Posted by mickey417 View Post
    Unfortunelly - i still didnt receive payment for 08 and 09 2009 and my payment status is still open...

    I mickey417,

    If you get in touch at affiliates@betfair.com we can get a memeber of the team to look at this for you.

    Please remeber to qoute your account ID when e-mailing!

    thanks!

  15. #13
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    Default

    Quote Originally Posted by sadhras View Post
    I mickey417,

    If you get in touch at affiliates@betfair.com we can get a memeber of the team to look at this for you.

    Please remeber to qoute your account ID when e-mailing!

    thanks!
    This response is pretty shabby in my opinion! Or is it just designed to take the heat away from the public gaze?

    Get in touch with ..... ????????????

    Betfair show 5 or 6 staff as private members here and are platinum sponsors yet it takes a public member with no history here to state that fact! Where are the Betfair staff that represent betfair on the GPWA?

    Do Betfair not have any interest here any more or what?

    I have a week long set of emails back and forth with that email address which has been going the wrong direction for most part of it and now i am still awaiting a response on it from thursday too! I wont post in public my issues as they are not too serious and i am sure that they will be dealt with by the time it is important. I will say, however, that it is not a payment delay issue for me!

    I was not going to say anything and just await my contact to return from her holidays, however, i had to respond to that post.

    Sorry! But if you cannot respond to people in a correct manner from the email address you specify then i think people are right and just to bring the issue up here.
    Paul

    [SIGPIC][/SIGPIC]


    GAU - Gambling Afilliates Union


    A lie gets halfway around the world before the truth has a chance to get its pants on.

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    Please sign this petition if you live in the UK or are an ex-pat Do not let any more children die for no reason

  16. #14
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    CityGuard is offline Former GPWA Program Manager
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    Default

    Quote Originally Posted by Chalkie View Post
    Betfair show 5 or 6 staff as private members here and are platinum sponsors yet it takes a public member with no history here to state that fact! Where are the Betfair staff that represent betfair on the GPWA?
    Sukhdeep's account is now upgraded to reflect being a sponsor program representative for Betfair. The account was registered while I was out sick last week so I didn't have an opportunity to get it upgraded and add the details to the Betfair program review until today.
    I have left the industry and earned a law degree at Indiana University Bloomington, Maurer School of Law. Here are ways to stay in touch with me:
    > Facebook: https://www.facebook.com/StevenCorfman
    > LinkedIn: http://www.linkedin.com/in/stevencorfman
    > Skype: StevenCorfman
    > Phone: +1 617 785 9324

    Inquiries intended for an administrator or staff member can be directed to Anthony Telesca through the forum (username Anthony) or to the general contact address manager AT gpwa DOT org.

  17. The Following User Says Thank You to CityGuard For This Useful Post:

    Chalkie (28 October 2009)

  18. #15
    Chalkie's Avatar
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    Default

    Thanks Steven, and i retract a little of what i said.

    I am happy to say that my issues are in good hands now too!
    Paul

    [SIGPIC][/SIGPIC]


    GAU - Gambling Afilliates Union


    A lie gets halfway around the world before the truth has a chance to get its pants on.

    Winston Churchill

    Please sign this petition if you live in the UK or are an ex-pat Do not let any more children die for no reason

  19. #16
    mickey417 is offline Public Member
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    Default

    Im confused but i trust Betfair brand - maybe this delay is because im new affiliate , but now im waiting 60 days on first payment , and i received this email from affiliate support that i must wait to 20-25 november ...

  20. #17
    Leo's Avatar
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    Default

    I'm in the same situation - I was supposed to receive a payment this month but now I've been told I need to wait until November 25. Amongst my complaints : on October 1 I was told would receive the payment around October 20-25, but on October 2 I was told the payment had been processed and I would receive it within 5 working days - I think this second notification was completely wrong, but anyway it's now well beyond Oct. 25 and still no payment. Now when I ask if they can check the status of the payment I'm told to wait until next month, without any explanation of why I didn't receive it this month. Also they said their records showed that I received a payment last month even though I didn't receive a payment and was not even owed a payment last month.

    I like Betfair and I want to keep working with them, but it seems there are some problems with the payment system. The representative Ollie wrote above that payments are sent automatically without needing to be requested, but that doesn't seem to be the case. And when payments aren't received, there doesn't seem to be any way for the staff to check what went wrong (or at least they don't explain the reason). Not to mention emails with incorrect information about payment dates ('payment processed and arriving within 5 working days' was clearly completely wrong) and phantom payments in the system that show a payment being sent even though the affiliate wasn't owed anything that month. Not a good combination!

    On the other hand, I would like to give MAJOR bonus points to their support - because the replies have been quite long and hand-written, not the typical one-line copy-paste responses I receive from other programs. But it would be better if I never need to contact anybody about payments because they're received automatically and without issues!

    Anyway, I will remain patient until November 25 and reserve judgement until then...

  21. #18
    mickey417 is offline Public Member
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    Hi
    Now im really tired of this situation - im waiting 83 days on first payment - and now i have 3 payments with status open
    Last email from Betfair was - as in every month :

    12th nov
    "
    Hi

    Yes all October payments will be processed this week but please allow 5-7 days to receive payment."

  22. #19
    mickey417 is offline Public Member
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    Default

    23 nov
    I can assure you that we have been looking into this. At this moment in time we have not yet completed our payment process for last month

    Its look not fair!

    12 th payment processed !!!
    23 not yet completed !!!

  23. #20
    mickey417 is offline Public Member
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    Default

    Hi
    Im very sorry , but please understand me ... and forgive me , i was angry.
    I received all commisions ,thank you Betfair.

    Regards

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