Over the last year it has felt like there have been more programs changing to disreputable practices than before, which is why I'm so happy to share this message about Big Time Revenue.
Big Time Revenue is the affiliate program for Bingo Palace, Big Time Bingo, and OnlineBingo.com. Although the program represents these three sites, the company also has additional sites that will eventually be integrated into the new affiliate program, Bingo Vega and Casino Vega.
Bingo Vega and Casino Vega had problems in the past. Several years ago there was a period where a number of players and affiliates were left unpaid. The bingo site was listed as rogue on Bingo Players Union, the casino was listed as rogue on Casinomeister, and there were several threads about unpaid affiliates in the GPWA forum. The problems in the past with those two sites were real and widely publicized.
But the story has changed since then. In June, the new management contacted me saying that they recognize there is a lot of change to be made and that they were committed to correcting the past problems, asking for GPWA's assistance. I've assisted their affiliate manager and the company's management over the past several months, and together we compiled information about each of the outstanding problems and got the outstanding issues resolved.
We contacted affiliates to determine whether past payment issues were resolved, and to get the affiliates paid in cases where the issue remained open. The new management has resolved all of the historical affiliate payment concerns that our efforts and theirs were able to locate.
We contacted Bingo Players Union as a resource for identifying player payment problems. Richard and Sissy from BPU worked with Ricardo, Fredrik, and Chris from Big Time Revenue to resolve the historical player issues. The resolutions were successful and handled with full effort by the program. Bingo Players Union reported that Bingo Vegas has made good on all of their outstanding issues, were fully cooperative during the process, and appeared to be working earnestly to rebuild themselves as a reputable operator. Bingo Players Union removed Bingo Vega from their rogue list based on this work and the resolution of the outstanding issues.
We contacted Casinomeister as a resource for identifying player payment problems. Bryan worked with Big Time Revenue to resolve the historical issue that resulted in the rogue listing of Casino Vega, a larger payment to an individual player. Casino Vega acknowledged that the non-payment was inappropriate and immediately processed payment to the player once the payment details were available. Casinomeister confirmed with the player to verify that payment was received. The process for being removed from the Casinomeister rogue list involves first addressing the issue, then being put in a three-month probation list. There have been no unresolved issues raised in the probation thread. Casinomeister has moved Casino Vega from the rogue list to the probation period based on acknowledging the problem and paying the player.
We initially determined that Big Time Revenue would not be admissible as a GPWA sponsor program until the historical issues were resolved. All of the identified historical affiliate payment, bingo player payment, and casino player payment issues have been resolved. I believe we are at a stage where the program has shown a high level of commitment to operate reputably. But I want to make sure we didn't miss anything.
I'd like to ask you to please let me know of anything that you think may remain open. The program has shown a seriousness in addressing the past and wants to make sure they are operating in a reputable manner. Before we begin working with them, is anyone aware of any unresolved issues with these brands that we collectively missed?