(RESOLVED) Missing withdrawal, locked account and affiliate spam. (RESOLVED)

[Roanan]

I THOUGHT Club Gold might have been a legitimate casino but after today, I think NOT!!!

I have been waiting for my withdrawal from the site for almost a month.
They claim it was processed and sent, but I have never received anything.

Since then I have being bombarded with illegal spam from an unscrupulous affiliate
banner.clubgoldcasino.com/cgi-bin/redir.cgi?id=N&member=PBMAIL201111

Then today, when I tried to open the casino to use live chat to report this spam, I received the message:

YOUR ACCOUNT HAS BEEN LOCKED FOR SECURITY PURPOSES.

I HAVE tried contacting them via email and they DID read the message as indicated by the read receipt that was returned, but they have chosen to not respond.

[universal4]

Be sure to save any email communications from them, specially any that state that your payment was approved or would be processed etc...

I do not work with them so I have no direct contacts with them but possibly bringing it to their attention here you may get a resolve.

Anthony or Steven might also be able to help....

Rick
Universal4

[CarmelCGC]

I THOUGHT Club Gold might have been a legitimate casino but after today, I think NOT!!!

I have been waiting for my withdrawal from the site for almost a month.
They claim it was processed and sent, but I have never received anything.

Since then I have being bombarded with illegal spam from an unscrupulous affiliate
banner.clubgoldcasino.com/cgi-bin/redir.cgi?id=N&member=PBMAIL201111

Then today, when I tried to open the casino to use live chat to report this spam, I received the message:

YOUR ACCOUNT HAS BEEN LOCKED FOR SECURITY PURPOSES.

I HAVE tried contacting them via email and they DID read the message as indicated by the read receipt that was returned, but they have chosen to not respond.

Hi Roanan

Kindly forward me your username so that I can look into each of these issues you have raised.

Carmel

[Roanan]

Unfortunately this site doesn't take player security seriously so I am not allowed to send it via PM, and I will NOT post my account number publicly.

[universal4]

Roanan,

We take security of ALL members here at the GPWA VERY SERIOUSLY, in fact we have the minimum post count in place specifically because we take security and comfort so seriously.

I am sure that Carmel would be happy to accept your player details by your private email, or you may also notify any one of the mods here, myself, Anthony, or Paolino and we can forward it to Carmel for you. (there is no post count restriction to contact a mod or forum administrator)

I will also drop Anthony and Cityguard (Steven is a senior staff GPWA member here) to jump in here and help get you two connected.

Rick
Universal4

[thepogg]

It's fairly standard practice on message boards to restrict certain user features - especially PMing - until a poster has made a pre-defined number of posts. This prevents spam bots signing up and sending spam through the PM system.

There's no need for you to post your account number publically - if you click on 'CarmelCGC' at the top of his post it will take you to his profile page where you'll find his email address.

Simples.

[CarmelCGC]

Unfortunately this site doesn't take player security seriously so I am not allowed to send it via PM, and I will NOT post my account number publicly.

Hi Roanan,

I have talked to the casino team and they have still identified your case. In fact, they have tried to get in contact twice regarding your withdrawl.

Your withdrawal was processed on the 15th of May, the same day that you were verified. As you chose to receive a paper check, you were informed that this could take up to 10 business days to arrive by mail. We have other players located in your country who have used this method, and this is the sort of time frame they experienced also. So, you should be receiving the check any day now.

With regards to the closure of your account, this is due to extremely offensive and abusive comments you directed towards our staff who were only trying to help you with your issue.

We have also identified the affiliate in question and his affiliate account has been suspended.

As other posters have told you, security is surely not something which is lightly discounted on this site, however should you wish to communicate privately with me, you can find my email address on my profile.

Carmel

[GCG]

We have also identified the affiliate in question and his affiliate account has been suspended.

Are you sure ?

got the same email from just an hour ago :

member=PBMAIL201111

[CityGuard]

Are you sure ?

got the same email from just an hour ago :

member=PBMAIL201111

I know that spammers often queue their mailers some time in advance, so if the affiliate account was suspended on the same day that the mail was received if sounds to me like the mail was already queued. I'd give it a few days to clear whatever mailings were previously set up.

[CityGuard]

I am not allowed to send it via PM

I will also drop Anthony and Cityguard (Steven is a senior staff GPWA member here) to jump in here and help get you two connected.

I've checked in the administrative system and you should now be able to send private messages to CarmelCGC, although it sounds like you might be in touch via email.

Let us know when the check arrives so we make sure the payment is sorted out as it sounds like.

[thepogg]

Hey Carmel - emailed you about a slow pay issue from a player who contacted me at CasinoMeister a couple of days ago and haven't heard back. Tried to follow up this morning, but your emails returning a permanent error?

[Roanan]

I have talked to the casino team and they have still identified your case. In fact, they have tried to get in contact twice regarding your withdrawl.

Your withdrawal was processed on the 15th of May, the same day that you were verified. As you chose to receive a paper check, you were informed that this could take up to 10 business days to arrive by mail. We have other players located in your country who have used this method, and this is the sort of time frame they experienced also. So, you should be receiving the check any day now.

With regards to the closure of your account, this is due to extremely offensive and abusive comments you directed towards our staff who were only trying to help you with your issue.

Abusive? Really!

Number of emails sent to Support regarding my withdrawal and subsequent locked account: 16
Number of responses received from support: ZERO

In addition, NO WITHDRAWAL HAS EVER BEEN RECEIVED

Going out of your way to piss off new players is NOT the correct way to remain in business.

Perhaps you, and your management team need to take some courses in business ethics.

Mind you, I have now deleted your software and removed myself from your mailing list, so this is now a moot point anyway.

[lowrisk]

Woooahh, know never to bother with ClubGold........ What a going on.....

Hopefully they'll stop spamming you and start paying you....

Let us know how you get on.

Also, I completely stand by what thepogg has said, the minimum post counts exist to help prevent the rubbish you've been receiving from ClubGold.....SPAM SPAM SPAM

[Roanan]

I know a few Playtech Poker used to lock the accounts of winning players to 'prevent sharks' so I guess they've just expanded that to banning ALL winners as a way of not paying them their winnings.

[CarmelCGC]

ThePogg I have just sent you a PM about your issue. Apologies for the inconvenience

lowrisk - this issue in question is one in a million. We do not withhold player withdrawals, and we take spamming cases by affiliates very seriously. The minimum posts count being referred to is part of the security system in this forum and has nothing to do with spamming unfortunately done by a small percentage of abusive affiliates. We do not in any way condone these sort of practices.

Now to the original issue here - Roanan, we have just received confirmation from our cheque processing centre, that the cheque that, as stated above, was sent to your mailing address, has indeed been cashed on the 29th May 2012. We are therefore finding it very strange that you are still claiming not to have received the cheque…...

[CityGuard]

I have sent private messages to Roanan and ThePOGG to confirm whether the payment concerns have been resolved.

[thepogg]

Hey CG - yeh the payment issue with the CM player resolved itself. I have spoken with Carmel since then, so the email problem's been fixed too.

[grem]

This post should be labeled partially solved. It seems the withdrawal is paid or in the process.

No need to be rude to anybody

[CityGuard]

Roanan did not initially reply to my message asking whether payment had been received. I sent a follow-up message recently since I had not heard back, and Roanan replied noting that he had not received payment.

Club Gold reports that they have a record of the check being sent to Roanan and has a record of the check being deposited/cashed. Since Roanan does not believe he received payment, I think the appropriate next step toward figuring out what happened is to examine the reports that Club Gold reports having. Since these are personal and should not be disclosed without permission of the person who was paid, I have asked Roanan if he would be willing to give Club Gold permission to share the record with me privately. I would not share details of the records in the forum, but seeming them directly would help confirm that they exist and would also help clarify if there is something in the record that led to confusion.

The message was in reply to a note by Roanan expressing that he feels others don't care about his situation, so I have tried to address that in my reply. So that there is documentation of what I've asked him, here is the message I sent (his message excluded since it was sent privately - this is only the portion I sent):

Hi Roanan,

I appreciate your letting me know that you have no record of receiving payment. I'd like to make sure we address this. My goal is to make sure players and affiliates are paid properly, and if that hasn't happened here, it is important to me that I help get to the bottom of this.

If you've been brushed aside in the past by people who did not care about your situation, I am sorry to hear that this happened to you. I hope you will not assume I do not care simply because you've had interactions with other people who seemed not to.

The difficult situation from my position is that Club Gold states that they sent a check and that the check was cashed. If you give them permission to release your player account records to me, I will ask them to provide the documentation. They will not be able to provide it unless you give them permission to do that, so the first step to testing whether they are being truthful will be for you to give them permission to share documentation about your account with me.

This is the only way that I know how to help. Please let me know if you are willing to do that.


Best Regards,
Steven

[CarmelCGC]

Steven, thanks for trying to get this solved. I can confirm having the above mentioned reports, and should Roanan give us clearance, I will be more than happy to!