I appreciate your letting me know that you have no record of receiving payment. I'd like to make sure we address this. My goal is to make sure players and affiliates are paid properly, and if that hasn't happened here, it is important to me that I help get to the bottom of this.
If you've been brushed aside in the past by people who did not care about your situation, I am sorry to hear that this happened to you. I hope you will not assume I do not care simply because you've had interactions with other people who seemed not to.
The difficult situation from my position is that Club Gold states that they sent a check and that the check was cashed. If you give them permission to release your player account records to me, I will ask them to provide the documentation. They will not be able to provide it unless you give them permission to do that, so the first step to testing whether they are being truthful will be for you to give them permission to share documentation about your account with me.
This is the only way that I know how to help. Please let me know if you are willing to do that.