Should Players Have To Request No Bonus Added

[bb1web]

Hi all,

I played at VIP slots today and quickly became aware that when I deposited, a bonus account was created for me, money added to it, all without my choosing it.

Knowing that bonuses come with strings, I always stay away from them because I like the freedom of doing what i want.

anyway before I went any further, I contacted the live support agent.

I said, could you please turn off my bonuses. I don't want them. I feel they are a trap.

the response was that I had to email their support@ , apparently my going to the trouble of contacting live support was not sufficient.

....................


It baffles me that online casinos treat the bonus like the player is using it in some deviously clever way to cheat the casino when in fact it is the casino's chosen approach to their customers, not the other way around.

In the case of VIP slots, (and I think all the casino coins properties, please correct me if wrong), ... they literally force the bonus upon the player, *there certainly isn't a button next to the bonus account (which pops up next to your regular banking account) that allows the player to opt out of any bonus scheme offered.

............


Is this the future of gambling? Forcing the player to take a bonus = therefore forcing them to meet wagering requirements that they would otherwise have never encountered.


I can't help but feel that OG should take a higher road than just assuming that all players will prefer having their money tied up in some kind of play thru requirements.

Not too mention it creates armies of bonus chasers (only that's not the correct term, after all, if you encourage players to take a bonus, elsewise they must write an email requesting not, then they are not chasers, the better word might be forced accepters, and they certainly are not gamblers, not the kind that they were when they came in and had no choice but to accept the bonus or wait for some stupid email request to go thru the process.

Where is the wisdom in the approach of teaching literally every player who comes into your casino ... about bonuses, how they work ... and how you basically have no choice but to accept it, if you want to gamble any time soon.

......sigh.

[casinobonusguy]

I play at vegas palms and 888 regularly and both have a system where you have to claim the bonus .With Vegas palms the VIP team always give the option not to accept it if you dont like the 30x wagering requirements.
I prefer they not add it automatically .

[casino2k.com]

I always warn my players about automatic bonuses and wagering requirements.
Often I recommend them to play in casinos where you must explicitly redeem the bonus if you want it (like Vegas Towers).

[LiveCasinoPartners]

I agree that the bonuses should not be automatic. It's a hassle for those players who simply want to play without the strings attached.

[Doolally]

It would be better if there was a simple click to choose button which took you to a page explaining the play through requirements and then an accept or reject button. It's more transparent for players.

[universal4]

I was thinking the same thing Doolally, and at that point, they could see all the terms and agree to any and all terms that are pertinent to the bonus they are taking, and there would never again be a player that said, I didn't see the terms....

Rick
Universal4

[slotplayer]

I was thinking the same thing Doolally, and at that point, they could see all the terms and agree to any and all terms that are pertinent to the bonus they are taking, and there would never again be a player that said, I didn't see the terms....

Rick
Universal4

Just what I was thinking to, make the player tic a box after reading the terms before they get the bonus.

[Simmo!]

I'm with you - I'd never take a signup bonus and I think most experienced non-bonus hunters would agree.

While I prefer the "claim" route, I don't have a major issue with the bonus being credited automatically as long as a) its obvious and arrives immediately (and not half way through your session so you don't notice) and b) you can request its removal via Live Chat.

Any delay on it's removal is a cause for concern IMO - it tells me somethng about the casino's approach to customers.

[AussieDave]

It would be better if there was a simple click to choose button which took you to a page explaining the play through requirements and then an accept or reject button. It's more transparent for players.

But that would make it too damn simple for players and we can't have that, can we

Most casino bitch and moan about bonus abuse but how many have pulled or modified the way bonuses are issued. Not too many.

It's a trap for players and it's a win win for casinos.

Bonuses have and will always be the #1 issue to why a player has their winning voided.
It gives casinos that wish to play the (player voided x y z rule) the exit stage right excuse to not play players their winnings.

As responsible webmasters we need to educate our visitors to the perils of these bonus deals.

Of course like guns, bonuses aren't bad. But in the wrong hands, without proper education, they can be lethal.


Cheers



Dave

[Anthony]

Of course I prefer the choice.

When the player has no choice they are trapped into these bonus terms and conditions without really accepting them.

Keep it simple and clear, unless there is an ulterior motive...

Dave hit the nail on the head here. We have casinos like the virtual group that have all these crazy bonuses that keep the players from cashing out with all the strings attached. I am convinced they do on purpose. Why change anything if you are making money. They could care less the issues it causes their players.

[joeyl]

While I prefer the "claim" route, I don't have a major issue with the bonus being credited automatically as long as a) its obvious and arrives immediately (and not half way through your session so you don't notice) and b) you can request its removal via Live Chat.

You should be able to deposit, refuse or accept any promotions, get sent a copy of the terms and deposit/bonus given, and then place your bets.

I as the operator, should be able to tailor bonuses to certain accounts, with certain terms, accepted or denied in the software, playthrough req's tracked, void bets refused.

Bookies can limit accounts per race Simmo. You ask the software for a £100 win single on Tou Agori Mou, and you get told a maximum of £10, wheras I can get on my £100, for a while.

Live chat is old.

[Simmo!]

You should be able to deposit, refuse or accept any promotions, get sent a copy of the terms and deposit/bonus given, and then place your bets.

Oh yeah I totally agree that would be preferable, but just saying as a player, it doesn't overly bother me.

[nitro]

B
It's a trap for players and it's a win win for casinos.

It's a trap for the casinos too but it will take some time until they realize it - Vegas should be a hint what happens if casinos completely forget about their players and are solely motivated by greed (not to forget forget the current "legalization" trend where this kind of behaviour will be used as an excuse to crush them for good).

[Anthony]

Either way just as long as the player has a choice.
Without a choice is does feel like a trap.

[livefree247]

I agree it is a trap and a win- win for the casino. this has happened to me at VTC.
I don't like the idea of crediting my account instantly, or as someone else said later on while I'm playing and I don't notice the bonus was added to my account until I try to cash out, and then told I haven't made the play through!! What! I never agreed to have a bonus credited to my account.... WTF! this is very common with Micro gaming, especially first deposit bonuses.

[Nodepositworld]

happened to me and I got super pissed. Read what Ive added to my site because of it

http://www.gamblingwhore.com/whatcas...akeabonus.html

Now I wont play there or promote them. such ass clowns

[ALEX777]

They must give player a choice, because high rollers for example (like me for example) hates bonus policies and wagering requirements.


**** We can create a casinos list (in private section) who refuses to turn off the bonuses. I, for example dont want to promote online casinos who refuses to do so.

[bb1web]

I've decided to just take the proactive approach but not to take them off my sites because I fear this is a trend that won't be bucked and I've already so few choices compared to competition that while i believe it is better to promote only a handful of casinos that are decent over wide variety which most are not, there comes a point when you look around and realize you don't have any of that particular software brand left.

That happened to me with RTG a few years back and as such when I was forced to reconsider them .... I had no really good working relationships with any of their AMs etc.

Lucky for me I have you good people to ask or I'd have had no idea which RTGs to list - although admittedly I would have had an idea of which NOT to list because while there have been many RTGs with slow payment issues ... the true skunks still stand out like the paddy wagon parked in a church parking lot.

BTW: I should mention to help save some looking that it was a Coins property which auto-adds the bonuses. I contacted support to have the bonus shut off and they told me I needed to write the casino via email and request the bonuses not be added.

sigh. Apparently taking time out to contact live support was not good enough.

they could see all the terms and agree to any and all terms

the catch to that is that many of the places have both their general terms and then the terms specific to that bonus ... and then I noticed at a Rival casino the other day that you need visit the 2 pages mentioned plus if you'd like to know the WHOLE story, ie that if you do meet all the requirements etc., that there is a daily/weekly limit to how much you can cash out- (most hover around 3k per week). That makes 3 different pages to visit.

The latter true whether you are accepting bonuses or not which is curious because last time I looked they wouldn't let you gamble first and then pay it off over a series of weeks which is what they, the bank, are asking us to do only other way around.

[Caruso]

the catch to that is that many of the places have both their general terms and then the terms specific to that bonus ... and then I noticed at a Rival casino the other day that you need visit the 2 pages mentioned plus if you'd like to know the WHOLE story, ie that if you do meet all the requirements etc., that there is a daily/weekly limit to how much you can cash out- (most hover around 3k per week). That makes 3 different pages to visit.

Casino Rewards has still not included the percentage of bet balance in the main bonus terms, considering that a link is enough, and no doubt having taken legal advice as to the bare minimum required.

I also noticed, as per your above comment, that they have a weekly cashout limit of $4000 for any wins in excess of 5X deposit amount. WTF? What is the difference between 20K you win from a 5K or a 1K deposit?

It's about nothing more than making it impossible for a genuine gambler to cashout until such a time as he has nothing left. Casinos like this have no place on the internet, or within any "reputable" jurisdiction - assuming such a thing exists.