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  1. #1
    GCPortals is offline Private Member
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    Default Skrill contact info?

    I know this is not strictly a GPWA related post but I hope someone will be able to help.

    I have been having big problems with my Skrill account and have not been able to access it for several weeks now.
    (Problems are all based around the 2 factor authentication)
    I have tried sending direct messages to support from their website, several emails to support address, calling various numbers I have found online... all to no avail. No responses from Skrill and still no access to my account!

    Does anyone know how to get hold of a physical person to talk to at Skrill that can help me?!

  2. #2
    Vargoso's Avatar
    Vargoso is offline Private Member
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    Default

    I have talked with a real person in this number:

    +44 (0) 203 608 1405
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  3. The Following 2 Users Say Thank You to Vargoso For This Useful Post:

    GCPortals (12 June 2018), vtyunby65 (11 June 2018)

  4. #3
    Strider1973's Avatar
    Strider1973 is offline Private Member
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    Default

    I was able to contact them through the contact form in the newly designed version of Skrill backend last week.

    I was also able to get a reply through contacting them on their Facebook page last week.

  5. The Following User Says Thank You to Strider1973 For This Useful Post:

    GCPortals (12 June 2018)

  6. #4
    Mattbar's Avatar
    Mattbar is offline Private Member
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    Default

    Do you have a standard or merchant account with them? They are notoriously hard to get in touch with, there are several threads on here about it if you search.

  7. #5
    Strider1973's Avatar
    Strider1973 is offline Private Member
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    Default

    Yes I know, maybe I got lucky.

    Actually my problem was about that. I had a merchant account with them, but then they said I have to close it and open a new personal account. And my request was through my personal account where I asked them to remove my bank accounts from the inactive merchant account.

  8. #6
    MMM
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    Default

    They are horrible.

    Btw, are you all using Euro as your currency?
    I set up in USD which seems to be a mistake as they anyway make all wires in EU so have to pay their insane 3.99% free every time.
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  9. #7
    Strider1973's Avatar
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    Yes, the are terrible.

    My Skrill account is in USD.

    I setup a Swiss bank account in USD.

    But they convert the USD automatically to CHF (and then my bank converts them back to USD, and I'll have to convert them back to CHF). They don't have a solution for this (I guess they are not interested in having a solution because they'd lose 4%...).

    So my solution is to send Skrill USD to my CHF bank account and lose 4%

    Or to spend the funds I have at Skrill so that I save the FX conversion fee of 4%. But since they closed my Skrill Prepaid card it has become difficult to spend the money.

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