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  1. #1
    ogpaper is offline Private Member
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    Default Superior Casino Bonus Cheating!

    I thought I should bring the cheating tactics of Superior Casino to the attention of other webmasters considering promoting this dishonest brand.

    Today I took advantage of a 150% bonus offer by the casino, actually considering promoting the brand. Here is the result:

    After depositing almost $500 (498.75) I got the bonus only to find out that all the coin values of all games have been significantly decreased, clearly to make it impossible for the player to withdraw the money. Note, this decrease of wagers was NOT mentioned in the bonus conditions. Below I am posting the chat I had with a customer representative, highlighting the parts showing that not only they are aware but they will continue doing it:

    All operators are currently assisting others. Thanks for your patience. You are currently placed in queue number 2. The average wait is 22seconds. An operator will be with you shortly.
    You are now chatting with 'Nikki'
    Nikki: Welcome to Superior Casino Live Support. How may I assist you?
    Hello: Hello
    Hello: I just claimed a 150% bonus and now all my slots wagering limits have decreased significantly
    Hello: the bonus conditions state that only table games, video poker and progressive slots will have different table limts, but all the slots games now have different table limits
    Hello: what gives?
    Nikki: May I have your Login name and email address please?
    Hello: login:
    Hello: email:
    Nikki: One moment please.
    Hello: ok
    Nikki: The bonus is only for slots and table games are not allowed on this bonus also Progressive slots are not allowed
    Nikki: The bet and coin and lines setting can only be set by the player
    Hello: I understand, but all wagering limits on the slots have been decreased
    Hello: for example, the slot "Cleopatra's Coin" has a max bet of #37.50, but now I can only bet as high as $3.75
    Hello: According to the T&C of the bonus offer: "The following games and any variants may have different table limits while this promotion is active: Roulette, Blackjack, RedDog, Baccarat, PaiGow, War, ThreeCard, LetItRide, Videopoker, Craps, DoubleUp, CaribStud, Slot Progressive"
    Hello: It doesn;t mention anything about decreasing the table limits on ALL slots games!
    Nikki: What do you mean decreased ? explaine
    Nikki: explain*
    Nikki: What where they before and what are they now ?
    Hello: Before I could bet $37.50 on "Cleopatra
    Hello: Coin"
    Hello: and now I can only bet $3.75
    Hello: or for example the 3-reel slot "Eggstravaganza" now has a max bet of only $0.75 when usually the max bet is $15
    Nikki: One moment please.
    Hello: ok
    Nikki: Please note that there are 3 variables in the slots games
    Nikki: There is Coin Value , Coins and lines Lines . What you were betting was the max amount it is possible that you lowered it try changing the settings on all 3 again
    Hello: I know how to play the games, I cannot change the coin value beyond 25 cents
    Hello: For example, playing the 3-reel slot "Big Cash Win" I cannot change the coin value beyond 25 cents, when before the max coin value was $5.00
    Nikki: What is the name of the slots that you are playing at this time ?
    Hello: Currently I am not playing anything, because I cannot change the coin value of any of the games beyond some very small sums, such as 25 cents or even 5 cents
    Nikki: What was the name of the slots games that you were trying to play that you were not able to raise the bet ?
    Hello: Ok, I just loaded "Big Cash Win" and the max coin value can NOT be set beyond 25 cents
    Hello: and the usual limit is 5 dollars
    Nikki: One moment please.
    Hello: ok
    Nikki: Thank you for holding i can see here that the bonus you are playing has temporarily lowered all betting limits while it is active.
    Hello: But it's not mentioned in the bonus conditions (otherwise I would have never deposited)
    Nikki: I do apologize for the unconvinced
    Hello: Can you fix this for me?
    Nikki: One moment please.
    Hello: ok
    Nikki: I do apologize for the inconvenience *
    Hello: ok, is it going to be fixed?
    Nikki: Unfortunately the only way to "fix" this matter is to complete the bonus that is active at the moment
    Hello: there is no way in the world I can meet the 30x wagering requirements with such a low limit, not to mention that you are cheating by not disclosing this in your bonus terms.
    Hello: how about you just refund my money and I will find another online casino that doesn't do such lowly tricks?
    Nikki: One moment please.
    Hello: ok

    I was not able to copy the end of the chat, but basically I was told again that there is nothing they can do - no refund, cannot fix the coin values, nothing at all.

    Here are the screenshots of the bonus terms and the actual cheat:



    and


  2. #2
    mojo's Avatar
    mojo is offline Private Member
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    Default

    That's bad!!!

    Hopefully Paul will let us know it's all a mistake.

    Did you play this out ogpaper? They need to give you your deposit back.

  3. #3
    ogpaper is offline Private Member
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    I let them run, but at 75 cents max bet it will take days to even get close to the ~40,000 I need to wager which is how this scam obviously works.

    I don't see anything positive coming out - according to the customer service representative the supervisor himself told her that nothing could be done so it's a pattern Superior has chosen to follow...

    P.S. I also asked for a refund, but no luck there either

  4. #4
    Caruso is offline Public Member
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    It's not a mistake, Mojo.

    I know why they're doing what they're doing here (I guess the OP does, too), and I wouldn't necessarily call it a scam, particularly as they list SOME of the restricted games. It's an inconvenience though, to say nothing of the -EV. It also affects -EV gamblers, like the recent Club World case, where a -EV gambler was outrageously denied a $46,000 win on the basis of a blatantly unfair term.

    What they should do is state ALL the games on which the bonus can be played out which are similarly restricted - and in this case, refund you your deposit.

  5. The Following User Says Thank You to Caruso For This Useful Post:

    TheGamblingGuru (6 January 2010)

  6. #5
    baldidiot is offline Private Member
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    I'm with you ogpaper, nowhere does it specify that your max bet will be reduced for general slot play. In fact, the games identified as potentially having lower table limits are the *exact* same games that 4 paragraphs higher are stated as rendering winnings null and void:

    Play at the following games, and any varients, does not count towards playthrough requirements and winnings may be considered null and void: Roulette, Blackjack, RedDog, Baccarat, PaiGow, War, ThreeCard, LetItRide, Videopoker, Craps, DoubleUp, CaribStud, Slot Progressive

    The following games and any varients may have different table limits while this promotion is active: Roulette, Blackjack, RedDog, Baccarat, PaiGow, War, ThreeCard, LetItRide, Videopoker, Craps, DoubleUp, CaribStud, Slot Progressive
    Why have different limits for games which if you play they're just going to refuse to pay out anyway - they're already covered against players using them to double up.

    Is it a mix up, did they mean to list different games? Either way they're at fault and should refund you.

  7. #6
    SuperiorShare is offline Former Affilaite Manager
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    Hi Guys,

    I noticed there are 2 different threads with the same discussion. No sure why. Anyhow, we responded to OGPAPER on the following thread in our forum area as well:

    http://www.gpwa.org/forum/superior-c...rs-185956.html

    Thank you all,

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