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  1. #1
    Jambo is offline Private Member
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    Default Unprofessional+Unserious= WPN Affiliates

    Hi everybody!

    WPN Affiliates deserve it now to get here a own thread.

    My colleauges and me saw really a lot of different things in the last years but WPN Affiliates managed it now to be on the first place.

    They rolled out an software update in the middle of May 2019. Since this day nothing worked anymore for players and affiliates. No stats, no payments and of course nobody know if the tracking links are still working because no datas. In the last 4 month they gave i dont know how many empty promises, told different lies and behaved very disrespectful(ignored questions or just simply copy paste a standard answer from 2 weeks ago).

    SINCE 4 MONTH THEY ARE NOT ABLE TO FIX THIS ISSUE! Even worse is that it affect every site which is a party of the network and every affiliate.

    Can someone really be so unprofessional and roll out a software update without to test anything before to make sure that all works as it should be?

    On the 23th august they finally informed us that they start now to include all datas for june 2019. AFTER 3 MONTH! At least something. And yes a few days later we was able to see the stats for June. Our commission was arround 700$ for june.

    On the 12th september we asked again how is the status because for july/august and of course september still no stats. But june is shown finally so there should be no problem to pay at least the commission for june now.

    And now comes the best: They told that they already send a payment as a sign of good will. We checked it and they really paid 0,60 Cent!!!!! 0,60 Cent!!!!!!!!!!!!!!!!!!!!!!

    Of course we thought it is a joke because no other way but no they meant it really serious....... To the question why they do not pay at least the commission for june they answered " the data feeding begun but is not finished, so it probably isn't complete"

    This for 99% also a lie because they told they start to include the datas on the 23th august and a few days later all was shown as it should be and now 3 weeks later they say it is not finish and correct Really...........?

    Thanks good we never send them any big traffic there because they have not the best reputation, the deal is not good and their bevahior is far from respectful. Also some players told us they are very rude in the support. Positive is that almost everybody of our players stoped to play to avoid more damage.

    I am sure many other affiliates have the same experience. The minimum should be that they communicate honest and respectful if they are 3 month behind with the payments and nothing works since 4 month!

    But respect and professional behavior in our industry is not for everybody normal.
    Last edited by Jambo; 14 September 2019 at 3:52 am.

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  3. #2
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    Very bad abd sai issue. Funny because they have one of the biggest stand at the conferences. Just we need to make a syndicate of affiliates and put them to court. It is great disrespect to threat people like this.
    Seven times fall, eight times stand.

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  5. #3
    Jambo is offline Private Member
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    And the crazy stuff with WPN does not finish. Now they decided to suspend our acr player account for security reason and ask strange questions about the last activity, the balance, what kind of games playing, to give them another email.....

    The funny thing is that the account has no balance because WPN still owe us the commission since june 2019, nobody every was playing a single hand with this account(and will never) because we only created it that they can pay the commission. All this informations should WPN see and do not ask such strange questions....

    I really dont know what to say aynmore....

    Edit: At least this case WPN solved really quick and gave a very good and fast support. That still does not help if there is no commission on the account and 0 balance but better as nothing. haha
    Last edited by Jambo; 17 September 2019 at 8:00 am.

  6. #4
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    It is ridiculously unprofessional of the Winning Poker Network, WPN Affiliates, America's Cardroom, Black Chip Poker, True Poker, Ya Poker, (all the same people).

    Here is a thread over at AGD: https://www.affiliateguarddog.com/co...a-month.13453/

    I've met these people in person, hung out with them multiple times abroad, been to their headquarters in Costa Rica, and I'm still in the dark as much as you are. It is bullshit.

    However, I must say that some of your information is incorrect for me, and for at least 2 other affiliates I have spoken with. Let me detail the corrections I would make to your accusations:


    1. They paid a partial payout for the month the software rolled out, with the data they had up until that point.
    2. After 2.5 months of no payments, they made a "guesstimate" payment for June and July.
    3. If they have paid something similar for August, I am unaware.
    4. The "guesstimate" payments were woefully short from our average payment.



    They tried to spin this as a courtesy, fronting affiliates money, which is bullshit given they are months behind on actual payments.

    I would also note what another affiliate who accumulates crypto pointed out to me, namely that Bitcoin was sitting in the 6-7k range when these payments were supposed to start rolling in earlier this summer. That particular affiliate, assuming he is ever paid in full, will have missed out on all of the crypto appreciation he would have garnered from hodling his coins. Pretty significant considering BTC is up 50%+ since then.

  7. #5
    Jambo is offline Private Member
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    Quote Originally Posted by PROFRBcom View Post

    1. They paid a partial payout for the month the software rolled out, with the data they had up until that point.


    Thats correct yes!

    This situation is not understandable anymore and thanks god we have there not much traffic. It would be a disaster if we would have there 20-30k monthly revenue.

    All is possible in our industry.....

  8. #6
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    Quote Originally Posted by Jambo View Post
    [/LIST]

    Thats correct yes!

    This situation is not understandable anymore and thanks god we have there not much traffic. It would be a disaster if we would have there 20-30k monthly revenue.

    All is possible in our industry.....
    Given what they pay, which is heavily deducted, making that kind of money there is not easy.

    Remember that even when this program is working correctly and showing stats, WPN Affiliates does not pay anything for casino or sportsbook traffic. In fact, they will:

    1) Not provide you with sports or casino stats.
    2) Charge you fees for deposits and withdrawals on players who use the sportsbook and casino.
    3) Market to your players (which they will tell you straight up are THEIR PLAYERS, not yours) via email and annoying browser popups about sports and casino promotions for which at best you don't get paid, and at worst costs you money because of deposits and withdrawals.

    The sportsbook and casino is embedded into the poker client, so you can not escape it.

    They also have some features in the client which I have never gotten true clarification on which I think they keep the money. So for example there is a kind of slot feature that allows players to spend money to gamble on winning tournament tickets, when one wins on a poker table and goes to leave there is a popup that tells the player how much they have won and allows them to gamble for double or nothing, etc. In all cases, I doubt the affiliate is getting paid commissions on this, but who knows because there is never any clarification on the matter.

    On the flip side, one can go with representing BookMaker and others on the same poker network. These places will pay for the casino and sports traffic, but not for the poker traffic. Same deductions and **** apply I believe.

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  10. #7
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    Quote Originally Posted by PROFRBcom View Post

    1. They paid a partial payout for the month the software rolled out, with the data they had up until that point.
    2. After 2.5 months of no payments, they made a "guesstimate" payment for June and July.
    3. If they have paid something similar for August, I am unaware.
    4. The "guesstimate" payments were woefully short from our average payment.


    To remain fair, regarding points 3 and 4, they did send an estimated payment for August 2019 on September 11th. It was, as before, perhaps half or less than we would expect.

  11. #8
    WPN Affiliates Team is offline Non-sponsor Affiliate Program
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    Hi Members,

    For a full update on our WPN Affiliates reporting and payment issues, please read our latest press release by accessing wpnaffiliates.com

    Regards,

    WPN Affiliates Team
    Skype: Support_WPN_affiliates
    support(@)wpnaffiliates(.)com

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    Amazing explanation. Go somewhere and read sth
    Seven times fall, eight times stand.

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  14. #10
    Nenad is offline Public Member
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    https://www.wpnaffiliates.com/wpn-af...-for-partners/

    It seems bad they are paying small amounts but they said they would pay the differences once they would pay for the adjustments.

    In the interim, WPN Affiliates paid affiliates using an estimated payment system, as follows:
    • June 19th -> Affiliates were credited for earnings from May 1st -19th. The team is waiting for data from the new software release to calculate and credit the remaining May payment.
    • August 19th -> An estimated June and July payment was made
    • September 11th -> An estimated August payment was made

    Once the reporting issues are resolved, all affiliates will be able to see their signups and revenue for every player in the system. All estimated payments for May, June, July, and August will be adjusted to reflect the accurate earnings.

  15. #11
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    So yeah, at least one of the team at WPN is pissed off at me for telling the truth about my experiences.

    This person continued to claim that I was implying that WPN would not pay. I do not believe that I have said that, or alluded to such a scenario at all.

    In fact, I believe I have gone out of my way to mention when they did pay, which happens to coincide with their own "press release" of the issues.

    However, none of this detracts from the fact that affiliates have been kept in the dark, without stats and without proper payment, for 1/3rd of an entire year!

    I reject the argument that "taking care of players is more important" on the grounds that this "software upgrade" should never have been ALPHA TESTED on players and affiliates to begin with.

    This **** show has cost our business reputation points in the community by defending it to our players. Naively we assumed they had a solid plan to ameliorate these issues promptly.

    How wrong we were...

    If they want to punish us for speaking the truth of the matter and sharing our opinion with other affiliates, so be it.

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  17. #12
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    Name:  Lx5fHhy.jpg
Views: 93
Size:  13.3 KB

    Trying to access individual stats still yields errors and is not displayed.

    However, if you dig through other reports, it appears that the stats are being updated and are just a few weeks behind.

    There was a notice in the affiliate back end that said things would be fully updated in 30 days :

    ⚠️ ⚠️ ⚠️ IMPORTANT ⚠️ ⚠️ ⚠️ Update regarding the status of affiliate payments and tracking.20/09/19
    We project that full payments and adjustments will be made to your player account within 30 days. Additionally, all tracking issues will be resolved so you can verify all amounts are correct.

  18. #13
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    Quote Originally Posted by WPN Affiliates Team View Post
    please read our latest press release by accessing wpnaffiliates.com
    We all understand without any press release that your company is cheating affiliates. And we try all to inform about this as many affiliates as possible.

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  20. #14
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    These are the same guys that are sponsoring the welcome drinks at conferences?

  21. #15
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    Yes, they are. The most expensive ones.
    Seven times fall, eight times stand.

  22. #16
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    Smoke and mirrors.
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    Do the right thing, even when no one is looking. It's called integrity.
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  23. #17
    Jambo is offline Private Member
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    At least they paid now the commission for june. Seems things are moving finally forward.

  24. #18
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    Quote Originally Posted by Jambo View Post
    At least they paid now the commission for june. Seems things are moving finally forward.
    Confirmed, June paid.

    Affiliate stats are still stuck and not updating however.

  25. #19
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    Quote Originally Posted by PROFRBcom View Post
    Name:  Lx5fHhy.jpg
Views: 93
Size:  13.3 KB

    Trying to access individual stats still yields errors and is not displayed.

    However, if you dig through other reports, it appears that the stats are being updated and are just a few weeks behind.

    There was a notice in the affiliate back end that said things would be fully updated in 30 days :
    This will most probably not work but ast least things are moving a bit forward.

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