Towards the end of July, our accountant found that we had some funds sitting in our Bet365 affiliate account that had been there for some time. It wasn't a lot - a bit over $1000 or so. Noticing it was end of month I decided to wait until August ticked over before requesting the withdrawal so that we could receive August's earnings and the previous in one go. Big mistake.
On the last day in July our account went into the negative for July. No big deal I thought, I'll just go withdraw the funds that are in there from the previous months. Except I can't. Yes I know they have negative carryover but it seems to Bet365 this means negative carry-backwards-and-forwards or something because their system has subtracted the negative earnings in July from all the previously earned income sitting in the account, putting the entire thing into a negative and making it impossible to withdraw.
I sent a polite email asking if they could correct that and all I got was a patronising canned cut & paste response explaining how an account can go into negative (i.e. player wins or there is fraud). Whoever emailed me didn't bother telling me which of those things occurred on our account. So I emailed them back asking for clarification and waited.... and waited...
5 days later and we get a response that a player won. No attempt to apologise, explain the policy, or adjust our account to return the money that we had previously earned. Just a "one player won" one liner.
I can only assume that this is not an error in their system but is in fact their policy.
Let that be a warning to you if you are working with these guys ... withdraw as quickly as possible otherwise they will reclaim your earnings if you go into a negative in the next month.