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  1. #41
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    Muppet,


    I answer to this topic before and I also contacted you by mail with the same answer: I'm working on this issue and I'm waiting for the answer of another department in order to proceed. This player case will be solved shortly.

    I'm not an occasional poster on the forum, I take care of every single post and complain on proper timing. The only reason why I didn't answer to this before is because I was on holidays, as mentioned also to you and to Anthony when I was contacted in regards to this.

    I understand you are defending a cause but from the moment that you come to this post shooting all possible information, rumors, cases, etc. collected during a period against my company, it's just not ok.

    Lets stick to the thread and the subject and let me do my work. As mentioned several messages before, I'm working on this and I'm waiting for an answer from our fraud department in order to proceed.

    Thank you.

  2. #42
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    Why is it that casinos are so quick to find a reason to not process a withdrawal but slower than molasses when it comes to explaining why it was declined.

    This has been going on for awhile now and the longer it goes on the worse it will look on the affactive program. Although we all know why it's taking so long. Muppet has an open line of communication with a player that wasn't paid as they should have been. Now an excuse to needs to be created and quite frankly a damn good one or it could very well be bye bye to affactive and the casinos they represent.
    Epic Gambler - Reviews, Ratings, Excitement

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  4. #43
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    Also noteworthy is that while Clara was on vacation, another program rep "Rick" was supposed to be on the case. Did he fall off the face of the Earth? Or perhaps more fairly asked, did he choose not to begin the legwork and instead leave the research and response to you, Clara?

    I do understand that this thread has drifted off topic a few times. I'm guilty of steering it in such a way as well. However, the fact remains that this thread was started over 1 month ago. This Rick person responded on 6 October claiming to look into the issue. Considering the radio silence he's maintained since his original post, he has either not looked into the issue to familiarize himself with the specific case or there's a whole lot of foot dragging going on.

    Let's get this player paid this week, please.

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  6. #44
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    Hi Puma,


    thanks for bringing useful information to the topic.

    Ill update the topic once I get a final answer.

    Bests

  7. #45
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    Thanks for the vote of trust Shay


    Believe me... I'm doing my best.

    Clara

  8. #46
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    Hi again,


    Having been under review, the investigation took some time but is now resolved.

    The player is set to receive payment and it expected to be paid shortly, within the next 2 working days.

    Best regards,
    Last edited by clarar; 30 October 2014 at 5:07 am.

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  10. #47
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    Clara - thank you for confirming that the player will be paid out in full.

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  12. #48
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    Thank you Clarar! I was pretty worried for this player. Glad it's resolved and the player will be paid!

    Nice job Muppet going to bat for the player!

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  14. #49
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    Hi guys,


    I confirm the player will be paid in full.

    Thanks to the users who took care of this issue and brought it to our attention.

    As usual, please feel free to get in touch with us for further assistance.

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  16. #50
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    This was off topic, not related to this thread.
    Last edited by antihacker; 3 November 2014 at 10:10 pm.

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  18. #51
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    I would be interested hearing from Muppet when the player is paid please.

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  20. #52
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    Sorry, i have had an internet outage for a few days. The player has not been paid. I checked with her and she has had her withdrawals repeatedly rejected and put back into her account. So she has gone and requested another withdrawal of the whole amount today.

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  22. #53
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    Guess we should be asking within what 2 working days your referring too?

    Quote Originally Posted by clarar View Post
    Hi again,


    Having been under review, the investigation took some time but is now resolved.

    The player is set to receive payment and it expected to be paid shortly, within the next 2 working days.

    Best regards,

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  24. #54
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    Thanks Muppet. Can you keep this thread updated please? Would be interested in knowing if the withdrawal is returned again.

    Quote Originally Posted by Muppet View Post
    Sorry, i have had an internet outage for a few days. The player has not been paid. I checked with her and she has had her withdrawals repeatedly rejected and put back into her account. So she has gone and requested another withdrawal of the whole amount today.

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  26. #55
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    Absolutely, will do.

  27. #56
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    Quote Originally Posted by Muppet View Post
    Sorry, i have had an internet outage for a few days. The player has not been paid. I checked with her and she has had her withdrawals repeatedly rejected and put back into her account. So she has gone and requested another withdrawal of the whole amount today.
    Hi,

    I don't understand this message, since its absolutely inaccurate. To put the facts straight:
    Only the initial withdrawal was denied to the player, due to the investigation on the account. After that, the player NEVER requested another withdrawal, therefore: NO WITHDRAWAL was denied.

    Our support department has been trying to contact the player in all the available contact methods in order to instruct the player to request a withdrawal. So far, the player didn't reply.

    Would be nice if the player answers to the casino representative, so they can move forward efficiently.

  28. #57
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    Ok, I have double checked and the player made one withdrawal request through the cashier. She forwarded me the denial email she received with the 90 business day delay twice, several weeks apart, so I assumed she had made two. My mistake. However she also made 2 or 3 requests via email to be paid what she won in full, all of which were either blown off or ignored. So saying "she NEVER requested another withdrawal" is not exactly true is it?

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  30. #58
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    Quote Originally Posted by Muppet View Post
    Ok, I have double checked and the player made one withdrawal request through the cashier. She forwarded me the denial email she received with the 90 business day delay twice, several weeks apart, so I assumed she had made two. My mistake. However she also made 2 or 3 requests via email to be paid what she won in full, all of which were either blown off or ignored. So saying "she NEVER requested another withdrawal" is not exactly true is it?
    No need to argue this again IMO. I think we are all wanting to move on.

    Our support department has been trying to contact the player in all the available contact methods in order to instruct the player to request a withdrawal. So far, the player didn't reply.
    What is the malfunction here and has the player submitted a withdrawal through the casino at this point in time? The casino is ready to pay. Where is the player?

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  32. #59
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    She should have submitted a withdrawal request yesterday.

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  34. #60
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    I am sorry to report that not only has the player still not been paid yet, but also that these guys have demonstrated once again how they choose to operate. I'm just going to quote the player who emailed me today and leave it at that. I'm otherwise lost for words.

    Grand Macau just called me , and tried to offer me $1000. She said that is all she could get approved by casino management. I asked her about the rest of my balance and she said I could "play it down". I refused the offer and told her that I am continuing to request full payment of my winnings.

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