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  1. #1
    iso2009 is offline Public Member
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    Default welcome to the party - my account got suspended

    So, long story short, we all know they want us to pull any "offers to the UK market" this weekend and to reply to their email.

    I only link to bet365 with the direct link for live streaming - never, ever had any interest linking otherwise.

    Three days ago, I have received and email from "update@bet365.com", the same email you all received - but from different sources, I see now.

    I replied, naming both my accounts and telling them what is going on. I thought I was safe.

    No way

    I've just received an email telling me that my account was suspended (the old account, which doesn't send any traffic).

    Got back to them, with a printscreen of my previous reply and explanations.

    I bet it will take a long time for this account to be reactivated.

    Fair play, huh?

    Welcome to the weekend party

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  3. #2
    vbosh's Avatar
    vbosh is offline Private Member
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    Default

    Hi iso, the same situation is with our affiliate account. Even though we remove all text and banners related to the UK market our account was suspended. I just email to my affiliate account manager, but got an answer that he will be out of the office until Tuesday (10th)...

    Does anyone have suggestion what should we do?

  4. #3
    universal4's Avatar
    universal4 is online now Forum Administrator
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    Wait....they did not reply and respond immediately like affiliates had to?

    Maybe their paychecks should be suspended for not complying to response requirements that all affiliates need.

    Rick
    Universal4

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    DanHorvat (3 October 2017), iso2009 (29 September 2017), RacingJim (16 October 2017), sweetbet (29 September 2017)

  6. #4
    rakebg is offline New Member
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    i was on holiday and now i am checking all my tools and what to see email, deadline and blocked account!!!! Very nice stuff, just for the weekend, just for the pick! Very, very nice!!! next time maybe you can notice me via post mail!!!!
    Bet 365 is big company and such things with notice of 4 days via email is not serious, normal period is a month, even far smaller bookies are doing like this!!!

  7. #5
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    vbosh is offline Private Member
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    The same thing happen to me too. Event though i succeeded to update all my sites BEFORE 29th Sept 12PM, my affiliate account got suspended...

  8. #6
    Dister is offline New Member
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    Hi

    I try to log in to my affiliate account and no log in... its my account suspended?

    Bet365 send email that say the account its suspended or no log in ?

    I send the email to update @ bet365.com before the deadline and no have UK traffic , and no write about offers

    Thanks

  9. #7
    Topboss is offline Private Member
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    My account also got suspended yet I spent 2 days doing everything to comply, and I emailed them twice. Once to confirm I was in receipt of their email, which they acknowledged, and the 2nd one was sent a good 10 hours before the deadline to say I had complied with everything.

    They didn't reply to this one but just suspended the account with no notice given!!

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  11. #8
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    PatrickA is offline Private Member
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    Same situation happen to me too even I have no text or banners related to the UK market. Just not send a response to their mail.
    Owner of IQ-Bet, BetSeek, Tips4Betting, and more...

  12. #9
    redmaverick is offline Public Member
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    I have also 2 accounts suspended.I believe that from Monday bet365 will restore things.I dont believe that all accounts of the world have being suspended.Bet365 is a good company.I thing that they suspended all accounts because they were afraid of something.I can't figure any other thing.

  13. #10
    Simpson is offline Private Member
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    +1 to all of you ( Got account suspended. I never use UK target at all

  14. #11
    James_W is offline Public Member
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    Default

    Hi,

    We appreciate the concern.

    Here is an overview of the current state of play.

    1. All affiliates, without prejudice and without factoring in size, relationship, target market, were emailed about the UK sports opening account offer changes, initially asking them to a) confirm receipt of our email and b) subsequently confirm that they had removed any references of the UK Sports open account offer within our deadline.

    2. We would have liked to send this with more notice but were unable to, due to wider business considerations.

    3. The deadline given was 12pm UK time, Friday 29/09/17, to remove UK sports opening account offer promotion, after acknowledging our initial communication.

    4. During the week, phone calls were attempted with those where no reply was received, to ensure that they had received the communication.

    5. Chaser emails along with web messageswere also sent out via our messaging tool.

    6. At the deadline on Friday, any affiliates that had not confirmed receipt of the email, and had not confirmed the removal of any promotion, were added to a suspension list.

    7. Anyone that acknowledged the email, or confirmed the removal of promotion, after the deadline, had already been added to the suspended list.

    8. Accounts were suspended in order for us to establish contact with partners that didn’t acknowledge our communication, due to our compliance obligations.

    9. No accounts have been closed, and we have no desire to close any account of any affiliate that wishes to work with us in a compliant manner.

    10. For reassurance, suspension in this instance essentially means you cannot login to your account. It doesn’t mean that previous customers have been lost, or withdrawable balances have been affected, nor that players won’t track whilst your account is suspended.

    11. We did initially mention changing commissions (for the suspension period) to 0% in our initial email, but we decided not to take this course for 99% of suspended affiliates.

    12. Our own hosted content is a different matter entirely here, the priority is removing affiliate created content due to the longer lead times involved (because we don’t control affiliate content directly).

    The overarching point is that bet365 has a regulatory obligation to ensure its affiliates do not promote misleading and/or expired offers.

    We appreciate deadlines were tight for all parties involved, including ourselves, however this isn’t mitigation for not acknowledging our emails and phone calls in a climate where compliance is mandatory.

    We are working hard to coordinate a huge undertaking of essentially removing the current UK Sports Open Account Offer from the internet. This is easier where our directly hosted content is concerned, but much more complex for any content that affiliates have created themselves.

    If it transpires that there have been any errors (at our end) that have negatively impacted any affiliate, we will take responsibility and the required steps to remedy them. Our controls, checks, and deadlines here will have ensured that errors are very unlikely.

    Finally, I/we rate every single member of our team very highly, and completely disagree with any opinion contrary to that.

    This is the only public statement I am going to make on this.

    Thanks
    Last edited by James_W; 30 September 2017 at 6:53 am.

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  16. #12
    Simpson is offline Private Member
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    Default

    Thank you for the explanation! Hope you solve all the issues as quick as possible and all the affiliate accounts will work again

  17. #13
    Topboss is offline Private Member
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    Default

    Thanks for clarifying this James, but the point is that you have suspended Affiliates like myself who DID comply within the deadline and DID send emails in both instances.
    1st one confirming receipt of the email which was acknowledged by one of your team, and the 2nd one confirming compliance which was not replied to.
    Yet my account was still suspended?

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  19. #14
    devilx is offline Private Member
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    Default

    I dont get any email Im Bulgarian affiliate but not get emaill.. what i need make now cuz my account is suspendet i really now i understand for this...

    Quote Originally Posted by James_W View Post
    Hi,

    We appreciate the concern.

    Here is an overview of the current state of play.

    1. All affiliates, without prejudice and without factoring in size, relationship, target market, were emailed about the UK sports opening account offer changes, initially asking them to a) confirm receipt of our email and b) subsequently confirm that they had removed any references of the UK Sports open account offer within our deadline.

    2. We would have liked to send this with more notice but were unable to, due to wider business considerations.

    3. The deadline given was 12pm UK time, Friday 29/09/17, to remove UK sports opening account offer promotion, after acknowledging our initial communication.

    4. During the week, phone calls were attempted with those where no reply was received, to ensure that they had received the communication.

    5. Chaser emails along with web messageswere also sent out via our messaging tool.

    6. At the deadline on Friday, any affiliates that had not confirmed receipt of the email, and had not confirmed the removal of any promotion, were added to a suspension list.

    7. Anyone that acknowledged the email, or confirmed the removal of promotion, after the deadline, had already been added to the suspended list.

    8. Accounts were suspended in order for us to establish contact with partners that didn’t acknowledge our communication, due to our compliance obligations.

    9. No accounts have been closed, and we have no desire to close any account of any affiliate that wishes to work with us in a compliant manner.

    10. For reassurance, suspension in this instance essentially means you cannot login to your account. It doesn’t mean that previous customers have been lost, or withdrawable balances have been affected, nor that players won’t track whilst your account is suspended.

    11. We did initially mention changing commissions (for the suspension period) to 0% in our initial email, but we decided not to take this course for 99% of suspended affiliates.

    12. Our own hosted content is a different matter entirely here, the priority is removing affiliate created content due to the longer lead times involved (because we don’t control affiliate content directly).

    The overarching point is that bet365 has a regulatory obligation to ensure its affiliates do not promote misleading and/or expired offers.

    We appreciate deadlines were tight for all parties involved, including ourselves, however this isn’t mitigation for not acknowledging our emails and phone calls in a climate where compliance is mandatory.

    We are working hard to coordinate a huge undertaking of essentially removing the current UK Sports Open Account Offer from the internet. This is easier where our directly hosted content is concerned, but much more complex for any content that affiliates have created themselves.

    If it transpires that there have been any errors (at our end) that have negatively impacted any affiliate, we will take responsibility and the required steps to remedy them. Our controls, checks, and deadlines here will have ensured that errors are very unlikely.

    Finally, I/we rate every single member of our team very highly, and completely disagree with any opinion contrary to that.

    This is the only public statement I am going to make on this.

    Thanks
    BET NET

  20. #15
    devilx is offline Private Member
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    Default

    I removed everythink from my website.. in english what i need make now?
    BET NET

  21. #16
    BetDays is offline Private Member
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    Default

    Quote Originally Posted by James_W View Post
    Hi,

    We appreciate the concern.

    Here is an overview of the current state of play.

    1. All affiliates, without prejudice and without factoring in size, relationship, target market, were emailed about the UK sports opening account offer changes, initially asking them to a) confirm receipt of our email and b) subsequently confirm that they had removed any references of the UK Sports open account offer within our deadline.

    2. We would have liked to send this with more notice but were unable to, due to wider business considerations.

    3. The deadline given was 12pm UK time, Friday 29/09/17, to remove UK sports opening account offer promotion, after acknowledging our initial communication.

    4. During the week, phone calls were attempted with those where no reply was received, to ensure that they had received the communication.

    5. Chaser emails along with web messageswere also sent out via our messaging tool.

    6. At the deadline on Friday, any affiliates that had not confirmed receipt of the email, and had not confirmed the removal of any promotion, were added to a suspension list.

    7. Anyone that acknowledged the email, or confirmed the removal of promotion, after the deadline, had already been added to the suspended list.

    8. Accounts were suspended in order for us to establish contact with partners that didnít acknowledge our communication, due to our compliance obligations.

    9. No accounts have been closed, and we have no desire to close any account of any affiliate that wishes to work with us in a compliant manner.

    10. For reassurance, suspension in this instance essentially means you cannot login to your account. It doesnít mean that previous customers have been lost, or withdrawable balances have been affected, nor that players wonít track whilst your account is suspended.

    11. We did initially mention changing commissions (for the suspension period) to 0% in our initial email, but we decided not to take this course for 99% of suspended affiliates.

    12. Our own hosted content is a different matter entirely here, the priority is removing affiliate created content due to the longer lead times involved (because we donít control affiliate content directly).

    The overarching point is that bet365 has a regulatory obligation to ensure its affiliates do not promote misleading and/or expired offers.

    We appreciate deadlines were tight for all parties involved, including ourselves, however this isnít mitigation for not acknowledging our emails and phone calls in a climate where compliance is mandatory.

    We are working hard to coordinate a huge undertaking of essentially removing the current UK Sports Open Account Offer from the internet. This is easier where our directly hosted content is concerned, but much more complex for any content that affiliates have created themselves.

    If it transpires that there have been any errors (at our end) that have negatively impacted any affiliate, we will take responsibility and the required steps to remedy them. Our controls, checks, and deadlines here will have ensured that errors are very unlikely.

    Finally, I/we rate every single member of our team very highly, and completely disagree with any opinion contrary to that.

    This is the only public statement I am going to make on this.

    Thanks
    Hi James

    I send 2 emails before the deadline

    I remove everything about offers , reviews etc

    My traffic its no UK

    But i try to log in and no log in why? Monday resolved ?

    Thank you

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  23. #17
    Simpson is offline Private Member
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    Default

    This morning I`m was able to get access to my account from the iPhone. Got my balance and can get print payment request. But when I try to login from PC I still receive an error that I can`t login. Don`t know if it some kind of bug but it better then nothing. Good luck to all of us.

  24. #18
    freebetking is offline Private Member
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    Default

    oddschecker.com/free-bets/bet365

    doesnt look changed to me.

  25. #19
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    vbosh is offline Private Member
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    My account was activated yesterday thanks to my account manager Joshua Pizzie!
    Now everything works fine.

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  27. #20
    iso2009 is offline Public Member
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    Default

    Update: got a reply from my aff manager, asking for phone number, sites, email (weird, no? kafkaesque, I might say), number and name of affiliate accounts. Waiting for an answer now, I will keep you updated.

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