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  1. #41
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    Im not sure I follow, are you guys suggesting to avoid this company due to all the fee's?

  2. #42
    Cristiana Wixstars is offline Former AM
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    Quote Originally Posted by affy View Post
    Say what?!?!?

    "The Net Gaming Revenue is calculated as below: Net Gaming Revenue: Cash bet Cash won jackpot contributions bonus processing fees any royalties ID checking fees admin costs operating costs poc taxes/duties"
    Thank you for pointing this out. There has been a display mistake as that is not how we are calculating the net gaming revenue. The actual formula is as follows:

    Net Gaming Revenue: Cash bet Cash won jackpot contributions payment processing fees.

    For UK players: Net Gaming Revenue: Cash bet Cash won jackpot contributions payment processing fees - UK consumption tax.

    We have made the necessary change in the terms and conditions list already.

  3. #43
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    Quote Originally Posted by Madz View Post
    Im not sure I follow, are you guys suggesting to avoid this company due to all the fee's?
    Not me. But if they claim they're 7 years active in the online gambling industry, I would like to know with what projects then. They're colleagues Magic Red - also Aspire Global - reportedly have connections with Winner for example. It's good to know with who you're ding business.

    If somebody creates a 7-year-gap in the curriculum and doesn't want to say anything about the project....

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  5. #44
    PromoteCasino is offline Private Member
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    Hi Christina,

    Thanks for clarifying, where did the other deductions come from? Do you take the hit on these deductions processing feesany royaltiesID checking feesadmin costsoperating costs ?
    Betting Offers in the UK - Latest offers and bonuses from reputable UK bookmakers. A New project underway but a long way to go Bookie Rewards

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  7. #45
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    Quote Originally Posted by Cristiana Wixstars View Post
    Thank you for pointing this out. There has been a display mistake as that is not how we are calculating the net gaming revenue. The actual formula is as follows:

    Net Gaming Revenue: Cash bet – Cash won – jackpot contributions – payment processing fees.

    For UK players: Net Gaming Revenue: Cash bet – Cash won – jackpot contributions – payment processing fees - UK consumption tax.

    We have made the necessary change in the terms and conditions list already.

    Cool so as I see it now besides the PSP there are no operational costs at all any longer?

    Basically this could mean that a player that deposits and purchases €100 chip and plays it on roulette* (so no bonus or progressive jackpot deductions) and loses it all results in roughly €90 net rev? (I deducted 10% for PSP)

    Can you confirm, as this will be a major change in the industry!




    *"Bets placed on all versions of the following games will not count towards your wagering requirements: Video Poker, Roulette, Quick Play, Hi Lo Fever, Baccarat, 3 Card Poker, Cloud Quest, Big Bang, Blood Suckers, The Wish Maste, Lucky Angler, Jack Hammer 2, Tower Quest & Pearls of India.*
    Last edited by affy; 21 September 2017 at 7:28 am.

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  9. #46
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    Quote Originally Posted by Madz View Post
    Im not sure I follow, are you guys suggesting to avoid this company due to all the fee's?
    Fee's are common as operations need to be paid of course. However some of the fees mentioned previously on the Wixstar affiliates site are a bit uhm "strange".... And seeing they removed them completely I have to assume they thought the same themselves...

  10. #47
    Cristiana Wixstars is offline Former AM
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    Quote Originally Posted by PromoteCasino View Post
    Hi Christina,

    Thanks for clarifying, where did the other deductions come from? Do you take the hit on these deductions processing feesany royaltiesID checking feesadmin costsoperating costs ?
    Hi,

    The ID checking fees, admin costs and operating costs are being covered by us, while the payment processing fees are deducted from the NGR.

    Hope this answers your question.

    Cristiana

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  12. #48
    Cristiana Wixstars is offline Former AM
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    Quote Originally Posted by affy View Post
    Cool so as I see it now besides the PSP there are no operational costs at all any longer?

    Basically this could mean that a player that deposits and purchases €100 chip and plays it on roulette* (so no bonus or progressive jackpot deductions) and loses it all results in roughly €90 net rev? (I deducted 10% for PSP)

    Can you confirm, as this will be a major change in the industry!




    *"Bets placed on all versions of the following games will not count towards your wagering requirements: Video Poker, Roulette, Quick Play, Hi Lo Fever, Baccarat, 3 Card Poker, Cloud Quest, Big Bang, Blood Suckers, The Wish Maste, Lucky Angler, Jack Hammer 2, Tower Quest & Pearls of India.*
    The operational costs are being covered by us and do not affect the NGR. In the example you gave, yes, the net revenue should be around €90.

  13. #49
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    Fees, Fees, Fees.. a lot of new programs jump in and offer huge % comms, it's tiresome we are no longer fooled, so why not just be straight up? I asked a question the other day to another new program on here and they were honest, the giant 50-60% comms shriveled into real value of 12% .. So answer me this Tom Signs up with you, he deposits €1000 takes a 50% bonus so has €1500 to play with (€500 of which is monopoly money at this point) Tom decides to roll high and put it all down on the roulette and loses every single penny (all €1500) so it's a 1500 gross profit, what is the typical or average earning for an affiliate on this amount? €1000 cash loss ?

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  15. #50
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    Default Bad conversion? Guess why....

    Quote Originally Posted by Cristiana Wixstars View Post
    "Wixstars was born on December 20th, 2016 and the owners are some very enthusiastic people that have been working in the industry for 7 years. So they gathered some knowledge along the years, learned how to best take care of players, put together a team of talented people and here we are."

    Uhmmm well....if you being an affiliate confronted with bad conversion, low player value or a short player-lifetime the following could be one of the reasons....

    Players reported to have received the following request* from Wixstars when they want to withdraw winnings:

    "A COPY OF YOUR IDENTITY OFFICIALLY AUTHENTICATED BY A LEGAL REPRESENTATIVE. (For example, your lawyer or notary)"

    Now we all know KYC is common and should be respected as it helps everybody "in the chain" but a casino asking a customer to go to a lawyer or notary to authenticate their ID is utter nonsense!

    And those guys claim to be "7 years in business and learned how to take care of players"?!?!?


    *Request is a translation from the original language players have received it in.
    Last edited by affy; 28 September 2017 at 3:27 am. Reason: added "when they want to withdraw winnings"

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  17. #51
    Cristiana Wixstars is offline Former AM
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    Quote Originally Posted by affy View Post
    "A COPY OF YOUR IDENTITY OFFICIALLY AUTHENTICATED BY A LEGAL REPRESENTATIVE. (For example, your lawyer or notary)"

    Now we all know KYC is common and should be respected as it helps everybody "in the chain" but a casino asking a customer to go to a lawyer or notary to authenticate their ID is utter nonsense!
    Hi, in certain cases, our compliance department may ask for additional documents in order to prevent any potential fraudulent activity.

  18. #52
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    Quote Originally Posted by Cristiana Wixstars View Post
    Hi, in certain cases, our compliance department may ask for additional documents in order to prevent any potential fraudulent activity.
    Hi, in certain cases, affiliate managers have no clue what they're talking about and just lipsync the answer they've received from their R&F or payment department.

    Trust me if these where fraudulent cases or cases that a player had suspicious behavior I wouldn't even post it here. So there is no "in certain cases" that applies here. Next to that this has not been reported by one player only... So are trying to tell me that Wixstars is the lucky casino that attracts fraudsters?

    Listen Cristiana I'm not here to bash or badmouth programs, just working hard to clear morons and utter stupidity out of our industry!

    Back to the point, YOUR KYC REQUEST MAKES NO SENSE AND SCARES HONEST PLAYERS!
    Last edited by Anthony; 29 September 2017 at 12:14 pm. Reason: profanity removed

  19. #53
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    Well my question above wasn't answered so I can only assume the true % earnings to be around the single to small double digits?

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  21. #54
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    Quote Originally Posted by wonderpunter View Post
    Well my question above wasn't answered so I can only assume the true % earnings to be around the single to small double digits?
    Still waiting on my answer as well

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  23. #55
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    Welcome to GPWA neighbours Anyway I hate the logo and MAP affiliate software

  24. #56
    Cristiana Wixstars is offline Former AM
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    Quote Originally Posted by wonderpunter View Post
    Fees, Fees, Fees.. a lot of new programs jump in and offer huge % comms, it's tiresome we are no longer fooled, so why not just be straight up? I asked a question the other day to another new program on here and they were honest, the giant 50-60% comms shriveled into real value of 12% .. So answer me this Tom Signs up with you, he deposits €1000 takes a 50% bonus so has €1500 to play with (€500 of which is monopoly money at this point) Tom decides to roll high and put it all down on the roulette and loses every single penny (all €1500) so it's a 1500 gross profit, what is the typical or average earning for an affiliate on this amount? €1000 cash loss ?
    Hi, so for this scenario the NGR would stand around €900, while for an UK player it would be €675 (due to consumption tax). Consequently, the actual earning will be calculated out of the NGR according to agreement.

  25. #57
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    Quote Originally Posted by Cristiana Wixstars View Post
    Hi, so for this scenario the NGR would stand around €900, while for an UK player it would be €675 (due to consumption tax). Consequently, the actual earning will be calculated out of the NGR according to agreement.
    Vague answer ... I didn't ask about NGR either... let's say NGR is €900 but GGR was €10,000 I would feel short changed and wordplay doesn't convince me I'm getting a good deal, you are already trying to avoid answering me so I will assume you nail the affiliate pretty hard

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  27. #58
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    Quote Originally Posted by -Shay- View Post
    Still waiting on my answer as well
    Me too. It seems they don't want to answer it. That says enough.

    Not worth my traffic then.

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  29. #59
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    7 Years on the market...and only dust on the head..

    Will you review us on Trust Pilot? And for leaving a review, you'll get 10 free spins"

    https://uk.trustpilot.com/reviews/59...4b41086cede64f

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